-
January 2024 by Ryan Thompson
My experience at this dealership was great. After failing to make a deal at a different dealership, this place was my last stop for the day. Alec met my wife and I on the lot and was extremely nice and helpful. Ford ended up offering me more for my trade-in than the previous place I went to. They were also able to work with the bank in lowering my original interest rate offer. Overall this was the best dealership experience I’ve had.
-
January 2024 by Peggy Hartnett
If you’re in the market for a new vehicle, go see Alec at Diehl Ford in Massillon! We found our unicorn at a Diehl store in PA and Alec made it possible to purchase it in Massillon. We had such a pleasurable experience and it’s all because Alec, Ed and Zac went above & beyond to make sure we were happy. No pressure, no hype, and Alec gave us the best vehicle walk-around I’ve ever seen. Thank you Diehl Ford! We’ll make you our first stop next time we buy a new car.
-
January 2024 by Lisa Pelfrey
I want to thank Chad Westfall for a positive and stress free car buying experience at Diehl Ford in Massillon. He and the other gentleman were so nice. It was so pleasant walking in the door and not be pounced on with a high pressured sales pitch. Thank you again, Chad! I highly recommend anyone looking for a car to go there.
-
January 2024 by Taylor Baggesen
I would like the give a HUGE thank you to Chad Westfall and the team at Diehl Ford of Massillon!! I never thought I would be able to get such a nice car that stayed within my budget and Chad helped make those dreams come true!! I had a few hiccups and he was so patient with me and went above my expectations to help me out! He was very kind and welcoming right from the start! This was by far the best experience I have ever had at a dealership and I have a RELIABLE car better than anything I imagined. From the bottom of my heart I thank you so so much!!!
-
January 2024 by Jaimie Stroop
I bought a car from them and 6 months later my car is now in the shop needing a whole transmission replaced after they told me about the extra warranty said anything under the hood. Anything at all goes wrong with this warrant I would only have to pay $100! Now I have to pay $4,000 out of my pocket.. I had asked them questions about this vehicle several times and not only one of them but three of them lied. And continue to say it was nothing to worry about. So after my experience NO I wouldn't recommend this place to anyone!
-
October 2023 by BOB BOWEN
Leroy is very personable. Did an excellent job working with us during our purchase of a used vehicle. He either had the answers to our questions or found the answers quickly.The thing I really appreciate is Leroy's patience and lack of pressure.I would gladly recommend anyone looking for a used or new vehicle to see Leroy at Diehl Ford in Massillon.
-
October 2023 by Sandra Bowen
Leroy was great to work with. No high pressure. We purchased a used car. I would highly recommend anyone looking to purchase a new or used car make an appointment with Leroy.
-
October 2023 by Shelly Mazeall
Will never buy a car from them again!! I traded a 2015 ford focus. I was told they were going auction off this car because of the transmission was bad. They lied to me they have it listed for sale way above what they had given me for my trade in. I originally bought it from them back in 2019. I have bought 9 cars from them and this is the thanks I get for being loyal customer. I will never return.
-
September 2023 by Sharon M.
I drove my car in for a scheduled oil change today, all was well until I went to leave. When I pull my car out of the parking spot, I knew I'm there was something wrong. Oh yeah they forgot to tighten my lug nits on my front right tire. Had I pulled out I. Traffic and my wheel come off then they would be responsible. I came back after a lap around the parking lot. To have it fixed. And yes they did fix it but when ask to document it in my vehicle history they refused. My opinion is that this was no fault of my own and in the event that those lugs are stripped or anything else that happens due to this should not be on me. Also I am setting g here wasting my time on their mistake.
-
September 2023 by Carrie Cutlip
My husband and I had a wonderful experience here, our sales consultant Bob Bryce made sure we found a vehicle that we liked but is also affordable as well. He and the team took their time with us, answered all our questions and worked with us. Thanks Bob and team we appreciate you all.
-
August 2023 by Theresa Mcdonald
I can't say enough about how wonderful the team at Diehl Ford are with getting me into my new escape. Bob Bryce was my salesman and I am a repeat customer of his. He took good care of me getting me into a new Ford Escape. He knew exactly what car to put me in. Pete was absolutely wonderful showing me how to use all the features on my new car. He is quite knowledgeable, which is a huge help. Victor did my financing and gave me some deals to help me keep my payment manageable. I will never go to anyone else. I am a Diehl customer for life. Thank you Bob, Pete and Vic. You're awesome!!!
-
July 2023 by Jazzlyn Stringham
Sarah and Vick were amazing at helping me find the perfect car. I had an amazing experience. Sarah even took the time to call and see if I needed anything a week after I got the car. Vick was able to find me an amazing deal on a car. I have gone to multiple different car dealerships before this one, and no one was able to get the deal he got for me. I will recommend this dealership to everyone! Thanks for all the help, seriously! :)
-
July 2023 by Jeremiah Sneed
Very great costumer service. Evenwhile I waited until my car was fixed. He would pop in and let me know what was going on and how long it should be.. Just a great experience all together.Thank you guys!
-
July 2023 by Katie Jones
Shout out to Sarah Hall!! I’ve never had a better experience buying a car, highly highly recommend working with her! She was such a sweetheart, down to earth, and we even shared some good laughs. The whole team was extremely helpful and friendly. I finally have a safe, reliable car. Thank you all sooo much!!! If you’re looking to purchase a vehicle, this is the place to go!
-
July 2023 by Dan Yarian
I had the best experience with purchasing my new 2023 Maverick. Michael Jordan was a fantasic salesman and communicated and treated me fantastic for the entire experience. I would recommend Michael and the dealership.
