Jackson Hewitt Tax Service offers a mix of experiences for customers. Many find the tax preparers to be professional and knowledgeable, providing great service and answering questions well. However, some customers feel that the fees are too high, especially for loyal clients. While some plan to return next year due to positive interactions, others are considering different options due to pricing concerns. Overall, the service quality is praised, but the cost remains a point of contention.
I have always used Jackson Hewitt to file my taxes for the past several years. Sharon does my taxes quickly and expertly. I would highly recommend her and the company she works for Jackson Hewitt. I am highly satisfied with their service.
February 2026
Sharon Marino in Massillon, Ohio is absolutely fantastic! She's done our taxes a few years now and she answers our questions and explains things very thorough and efficiently. You also get a discount for being a loyal customer which is very nice!
January 2026
Sharon Marino does such a nice job every year handling my tax responsibilities. She smiles the entire time shes really good at this and I appreciate her!
