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December 2023 by Josh Spangler
L9ved for 23 + years, with more to go
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November 2023 by Lakeesha Dotson
I went into this location after I was told my a phone rep I had to use this location to return a phone. The employees were rude, and for some reason it takes 2 people to do 1 job poorly. I left due to waiting for 20+ minutes in line and returned the next day. This time was ever worse. The 1 employee treated me like I was stupid when I told her what was told to me by the phone rep then told me that there was no way for them to print ups labels and that usps doesn’t come there, which made no sense… how does a business not receive any mail whatsoever but ok… I stepped outside the store to call customer support to confirm what I was told then reentered the store with the woman on tge phone. This time the employee changed her tune and decided to help me (maybe because I had phone support on the phone) and was now magically able to provide me with an email address to email and print the ups label the phone rep sent me. After she gave me the tracking information, she said she was happy that WE were able to get it figured out, as if she was open and ready to help me the whole time! What a joke. I will never return to this location again for anything. The 2 female employees are very lazy and don’t seem to want to do any work. Would give negative star review if I could.
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August 2023 by Sharon McFarren
JACEN FOUT was my Salesman a couple of weeks ago. He was so much help! As I am a Senior Citizen, ... I don't know what many of the buttons are for. Plus I changed from Apple 11 to Samsung 14 and they are NOT THE SAME. He warned me beforehand, and asked me if I was SURE. So it was totally my fault! His patience with me was unbelievable. Well after 2 weeks with my new Phone, I went back to the store in downtown Massillon , and luckily Jacen was on duty. He remembered me and asked me how he can help. I had 3 or 4 things that were simple....but I forgot how they work. He's so very nice to people.....even me!! Thanks Jacen.
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August 2023 by Sandy Card
Jacen F. switched us to T-Mobile and made this move along with new phones so simple. He answered all our questions and gave us helpful info. I highly recommend you let Jacen help you. Thank you!
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August 2023 by Elaine Wiederman
The manager, Clayton, and employees, Jason and Cass, went well beyond helping me with all of my concerns. They are professional, courteous and very patient.
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July 2023 by Linda Hahner
I went to T-Mobile to get the free T-Mobile Tuesday cooler bag and they gave me a huge goodie bag full of T-Mobile items. I love the Massillon T-Mobile store. Everyone is so helpful and polite there. When I got my new iPhone they helped me set it up and even put the screen protector on for me. They are the best!! Thanks to all the wonderful employees that work there!!
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July 2023 by Brenda
Very knowledgeable, friendly staff. Made my last phone upgrade a smooth, easy process. They're always super helpful whenever we have questions about our plans & devices.
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July 2023 by Brittany Leitzke
Super knowledgeable and helpful! The two that helped me out were extremely patient and friendly! Love this branch of T-Mobile…I’ve always had a positive experience at the Massillon store!If they see this…THANK YOU!!! :)
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July 2023 by Jonathan Hartman
Jacen is one heck of a customer service representative. He shows all the detail before being asked. And he stays positive through out the whole process. I bought a Galaxy watch today because of him.
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July 2023 by Psycho Gaming
Ive been with tmobile for yours and have never had a problem , even with moving to another state like this. These guys are awesome, any problem they can fix it. ????
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July 2023 by Justin Richard
Great and friendly service! I have never experienced a wait in this store. Very knowledgeable staff on duty at all hours.
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July 2023 by Tiffanie Howald
I love T-Mobile. Been a long time customer and it's so nice to finally have a store close to my work and on my way home.
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July 2023 by Renee Rathbone
I love TMobile!! They are so awesome at the Massillon store!! They REALLY take great care of their customers!
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May 2023 by Emily Barkan
I visited this store yesterday to get my screen protector replacement. The guy who helped me (Unfortunately didnt catch his name but could describe him) was so uninterested in helping and seemed bothered that we were even speaking to him. He put the screen protector on and it had a bubble and I asked him to fix it and he told me that its not even that noticeable. I have severe anxiety and OCD and it was upsetting me just looking at the bubble. He then became even more annoyed and kept saying he couldn’t change the screen.Another employee… Cass jumped in and told me she could fix it and that she understood where i was coming from. She got a new screen protector and made sure I was satisfied and happy. The gentleman mentioned above started laughing and said “There better not be a single spec on that phone” and then kept laughing and shaking his head. It was already embarrassing to have a freak out moment in public but then to have him make fun of me made it worse. Will not go back here.
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January 2023 by Devon Murray
I went in to get a screen protector for a IPhone 11 Pro Max and was told a iPhone 12 Pro Max screen protector would work for it. So he goes to put it on and it didn’t work. He goes to issue me a refund and it’s a week later and I still don’t have my money back for a screen protector I can’t use.
