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November 2023 by Tricia Nichols
Horrible post office to deal with, from customer retailer service desk to post master. If you want good and friendly service, go to North Lawrence post office!
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November 2023 by Chris Travis
Our postal driver has to be one of the worst. I was going to add details, but its pretty much a common theme with branch. With all the bad reviews, you would think someone would step in.
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November 2023 by Nikki Normal
Why would you call me to tell me my package is downstairs and I tell you okay leave it there I'm coming down- just for you to take my package back then leave a note saying that I didn't answer. Are you dumb? We just spoke! Stop hiring people with no common sense.
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October 2023 by Lizzy Law
I have called this post office about 4 to 5 times. Not a single pick up, the moment I do get an answer they say nothing and hang up. Today we had two packages delivered in the mail box at our apartment from USPS. I check my package and it's been sent back to the post office because there was no access to delivery location, but I seen the USPS truck deliver the one two packages.
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September 2023 by julie diaz
They have added someone to my address with out asking if they had something in writing as far as a lease agreement or rent receipt etc. To say they can change anything to my address. They held mail also on there behalf without any of these before hold any mail when I own my home.
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September 2023 by Tom Senkus
Stephanie is the best post office lady in OH. Her taping technique is unparalleled and she deserves a Pulitzer Prize for her artistry.
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August 2023 by Alex Lab
Waited 20 min for them to tell me their internet is down and to go to another post office.
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August 2023 by cshaulis11
Monthly subscription delivery showed Massillon PO confirmed arrival. Showed out for delivery and never arrived, now shows awaiting delivery scan but they can't find the package. Where'd my package go? After you confirmed receipt of the package you can't claim you don't know what happened to it or say to contact the company who sent it. I receive the same subscription (scentbird) monthly at the same time and always placed in my mailbox with no issues. Now here we are having a problem claiming there's no clue and contact the company who sent it when you confirmed receipt of the package. Tried calling 15 times all calls I was hung up on. Time for a FOIA to get some changes.
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August 2023 by Gretchen Jones (Gretta)
Did you know that they charge you just for using the post office?!? I got charged $2.65 just for mailing a package and being in the post office! ??
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August 2023 by Billy Allen
Useless location. Has a package of mine that's been on a pallet since 10pm last night and for some reason cannot go retrieve it from the back nor deliver it today.
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April 2023 by Nate Forshee
When you are in the business of shipping packages you should have a really good understanding of how packages should be transported. Loading the containers in the best way you can so that the packages won't get damaged. Yes, accidents do happen but it's how you own up to the accidents that make things right. I ordered these sunglasses as replacements for my nephew. My 2 year old son accidently broke his. They were crushed in shipping and no one seems to be taking responsibility.
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March 2023 by Ronda Pett
It is 8:07 pm on Friday evening, March 24th & our mail STILL HAS NOT BEEN DELIVERED! I have mail in the mailbox which needs to be picked up! This is completely unacceptable & has been going on for MONTHS!JACKSON TOWNSHIPMASSILLON. OH
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March 2023 by Alicia R Bishoff
They said I signed for a package and nobody in my house including myself signed for it. Needless to say a package that had over a 50$ value on it was either stolen or never delivered. Saying a person signed for something they did not is against the law.
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January 2023 by Patricia
I'm so sick of getting others mail!! What is sad is they can never explain what they do with your mail!! Either do the job correctly or find another job! If you can't read which is quite apparent because of wrong address delivery!! Can't call the local office to file a complaint!! This facility should be closed down for incompetence from the top, down!!
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December 2022 by Dawn Dagger
Lovely post office. The self serve was easy to use and the place was very clean. The janitor was very pleasant and greeted me when I came in.
