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February 2024 by D Brito
Well, I wish I could give my opinion of an experience with this dealer, but it looks like I will NEVER have the chance, and certainly WON'T seek them again to find out.I received a safety recall notice for my vehicle and reached out to them in MAY of 2023 to just have it inspected. I was directed to "the service department". No answer, so I left a message with my phone number......4 months went by with NO reply. I called again in SEPTEMBER of 2023, and asked the answering party if the service department was operational, she said "yes, why?", I told her that no one has called me back about my vehicle and I just want to have a recall inspection, no response, just patched me through to the service department AGAIN, where my only option was to leave another message, so I did. Its now February of 2024, and not a soul has ever called me back.So, guess what!?As much as I love Honda's, and believe in the brand, it seems this particular dealership can't handle the simple process of calling someone back about a safety issue. That tells me, they don't deserve my loyalty in doing business. I'll travel further away to purchase newer models when that time comes. They have certainly not earned my trust.Good luck to anyone considering diehl Honda of Massillon.
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January 2024 by tammy arick
Just finished a lease on a 2024 Accord EX. Our sales rep Dave Sherman was very patient and took the time to make a pleasant experience. Would highly recommend Dave and finance manager Rodney for your next purchase or lease.Bob and Tammy Arick
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January 2024 by K_Tech
The staff here is very professional and friendly. All questions are answered politely and fully.Granted, they are all salespeople, but they are all pleasant to deal with, and I wasn't pressured into anything I didn't want to purchase.There were a few upsells that were presented to me with a new vehicle purchase, but once they understood that I wasn't interested, they didn't keep pushing. I appreciate that.I would definitely buy another vehicle here based on my experience.
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January 2024 by Cody
I wish I could give more than 5 stars. Brian and the whole team at Honda were amazing. Nothing scammy or scummy going on here. Discussions were always open, honest, and friendly. The whole process was painless. Nothing confrontational, no pressure, nothing but good vibes from every person I interacted with. My family and I will be doing business with these folks for years to come, I hope.
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January 2024 by Phil Burling
I took delivery of a new 2024 Accord Hybrid EX-L today! Tim Powell did an awesome job with this deal. All negotiations were handled in a few short emails and we came to a quick agreement. Fast, Friendly, and to the point without any pressure. I highly recommend him as your sales rep. Delivery was quick and easy, and the car is wonderful. Thanks Tim and the rest of the team at Diehl Honda.
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December 2023 by J&R Trailer Sales and Rentals
Just purchased a new Civic Sport! Tim Powell did a wonderful job with the transaction. No pressure…would highly recommend him as your sales rep.
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November 2023 by Kate Karfelt
Alright, names to recognize here.Duane Carnathan & Logan Kessler.Found a new 2024 Honda Civic Hatchback, 6 speed manual transmission here at Diehl Honda of Massillon with 1 mile on it. There were only 3 three of these cars in a 200 mile radius of my location. The two within an hour drive of my home sold in three days (one in moon township was reserved with down payment before the car was even on dealer site). The second at C. Harper in Belle Vernon Pa. sold while I was en-route to test drive it. So I missed both of those cars. So when Duane at Diehl told me they still had one in the lot that had not been "unpacked" from delivery yet, I had to jump on it.My only conditions were I wanted it at the Autotrader advertised price and I wanted the 4.9% Honda Finance rate for 60 months (APRs in 2023 all around are terrible at the moment, thank you Fed Chairman Powell). Diehl Honda of Massillion is a three hour one way drive for me. So now the story starts. Duane was willing to get everything started without meeting me, which saved me a three hour trip. Duane got me rolling with a Diehl online finance form. And within 24 hours he had me approved at the rate I wanted and advertised price. Reservation down payment was over phone, Driver license copy, Insurance cards, price breakdowns with confirmed APR, financed amount, and term, all done remotely. By the time I needed to travel to Diehl in Ohio (three hour drive) and pick this car up Duane had everything wrapped up. Car was ready, all needed documents were completed and ready to move over to Logan in finance. Logan actually came over from another dealership (KIA I think) to move things along even more seamlessly in finance. Logan, another awesome Diehl employee. In talking with Logan he actually gave step by step instructions on how to fix a window issue with my mother in-laws Subaru. Logan and Duane also recommended a pretty good food joint called Falcons for lunch with darn good prices. Both of these gents made this car buying experience very very well. Good conversationalist also. Thanks a ton fellas. Hope you both have a great thanksgiving! Take care!
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October 2023 by Holly Ackerman
I bought a 2018 Honda CRV with the help of salesman David Sherman and finance manager Brian. It was an amazing experience! They really made my first car buying experience great!
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September 2023 by Christopher Jett
Holly Wickersham has been the best most helpful down to earth car saleswoman I’ve ever met. After being turned down over and over again and losing all hope she managed to get me into the nicest car I could’ve imagined. Definitely recommend going to get a car from them
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September 2023 by Moose Head
I cannot give enough praise to Rodney Stevens! He was very helpful and easy to work with for my new 2024 HR-V. While I was doing my test drive he was completing work on my trade in, and I received a very fair value. Brian was my finance manager, and both were super fair with their services and their prices, no pressure and not pushy. I would recommend Diehl to anyone shopping for their next car. Thanks Rodney and Brian!
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August 2023 by Mike
My wife and I decided to go with a CR-V for our new vehicle and had the pleasure of working with Holly.Her transparent and approachable manner took the stress out of car buying, making the whole process feel like a breeze. She even came in on her day off so that we could close out the process!Holly is not just knowledgeable about the cars; she's also genuinely invested in helping you find the right fit. Her assistance turned what could have been a stressful experience into an enjoyable one, and I highly recommend her to anyone in search of a truly positive car-buying journey.
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July 2023 by Lyheang Chhay
After 1.5 months of waiting, I just picked up my Honda HRV 2024 last week and I can say that I’m very satisfied with my car and the whole experience at Diehl Honda in Massillon. Curt hill was our sale man who kept in touch with us and updated the information from the availability to shipping and final pick up date. I highly recommend him.
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July 2023 by danielle gayheart
Made an apt for a recall repair. did overnight drop off (as a courtesy to them). Took day off work. Hadn't heard anything all day call numerous times. Service advisor LIED said ran into more issues wouldn't finish could keep and be done next day didn't wanna have to close dash. Well my husband showed up mins later car still in same spot dash intact. ? Had to call them out on their b.s. and make a scene to get a loaner. Don't lie. And don't make apts if not even gonna work on the vehicle. 0/10 do not recommend. Should I be grateful for a loaner?
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July 2023 by Karen Wickersham
I did most of my purchase on line and by phone. When I made my decision, salesperson Holly Wickersham had everything ready to go by the time I arrived. Everything went very smoothly. I love my 2014 Honda CRV EXL. It handles the Kentucky mountains very well!
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June 2023 by Anna Geis
Like any other teenager, I got jealous when I saw other friends at school getting new cars; however that seemed so far out of my reach. But, Curt as soon as I walked into the dealership made me feel welcomed and listened. I didn’t think trading my old car was an option with the dings on it, and the little bit of money I had for a down payment. I heard horror stories of what not to tell a car salesman and what to say, after feeling defeated, I broke all the “rules” people told me and became blatantly honest and told Curt that since I am 18 with no line of credit yet, that financing a car would be out of the option. Curt listened and made it possible for me to lease my dream car a 2023 Honda HRV and made the whole process so easy!
