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August 2023 by william hoalcraft
Great poster prints! Totally recommend!
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July 2023 by Floyd Postlethwait
The pharmacy has a very knowledgeable and friendly staff. I always greeted when entering.
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December 2022 by Abigail Hilbert
Never had a bad experience until recently. Told me my prescriptions would be ready by noon. Showed up at 7pm and they had not even started them. Took them 2 days to fill (could not reach anyone on the phone). Went to pick up after they were finally filled and when I got there they had cancelled them and didn't have an answer as to why. Sent prescriptions to another Walgreens and they were filled within the hour with zero issues.
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November 2022 by Pat Anthony
Pharmacists and staff are very helpful. Walgreen's is a great place to stop and they always have good deals.
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October 2022 by Hexus C
Called to confirm price and stock, drove an hour to find the employee misinformed me. Wont be shopping here ever again.
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October 2022 by Carla Harper
I love that you can have your prescription delivered.
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September 2022 by Wes Stroud
Closed randomly when people have meds to pickup after they get out of the hospital? Brilliant idea good thing people don't need them to live or anything
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July 2022 by Chasity Lewis
I live closest to this Walgreens, yet I drive to the other. Get better pharmacy assistants that don’t make you feel like and inconvenience!
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January 2022 by Jon Watson
What a horrible experience!! I have gotten my prescriptions at this particular Walgreens for years and never had a problem until now. I had been trying to get a prescription filled for approximately 2 months without success. I called into the pharmacy to figure out what the problem was and ultimately was told that Walgreens couldn't fill the prescription at all. When I began to voice my displeasure that this wasn't conveyed to me at a much earlier time, the pharmacy assistant then began to get an attitude. After the assistant interrupting me and speaking down to me I stated that I wouldn't be using Walgreens for my prescriptions if this is how I was going to be treated. The assistant at this point said ok with a nasty tone and hung up on me. When I called back in to talk with the pharmacist about what happened the pharmacist was ready for my call and was confrontational and rude to me from the beginning of the call. She did nothing but stand up for the assistants actions and accused me of being in the wrong. At this point I was beyond flabbergasted with the situation and asked to speak to her boss. This is when she informed me that she was the boss. After asking her at least 3 more times she finally gave me her bosses name. The manager of the store called me about the situation about a week after this happened and was very nice and apologetic. To conclude, I will not be shopping at any Walgreens again due to the poor attitude and complete lack of customer service to by 2 employees at the Wales Rd pharmacy in Massillon.
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January 2022 by Will Goss
I've been to this store a handful of times before and never had an issue. I walked in on the 14th of Feb to grab a card for Valentine's Day. As soon as I walked in I noticed the clerk say something to the customer he was checking out and they both stared at me as I walked to the card isle. I looked back at them a few times just to make sure they were looking at me and both were still. Then, I got in line and a few times the clerk and customer would both look at me with weird glares. When I got to the register the clerk didn't say a word until I said hello first. He didn't say anything further after that, not even a total for my card. I really hope it was a misunderstanding but it left me very uncomfortable afterwards. He definitely mentioned something about me to the customer to make her look at me. I probably won't be back to this location for a long time
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October 2021 by Chas Ann
I live closest to this Walgreens, yet I don’t go to it. Why? The people that work there! To be more specific, the pharmacy assistants. I have never had an issue with the pharmacist themselves. I took my son there last week to have a Covid test done. The woman not only kept calling me “hun” in the most demeaning way, but when she looked up my sons appointment she said, “looks like his appointment is tomorrow, see you then.” And tried to walk away without any explanation! I stopped her, and tried to have her look at my phone which clearly stated, from their email, that it was that day. She was rude, unprofessional, and just plain nasty. This is why I drive the extra 10 minutes to the Lincoln Way location. Maybe teach your employees to be a little nicer?
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April 2021 by Kathy K.
The people who work here are very friendly and helpful especially in the photo department
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January 2021 by taryn johnson
I seriously LOVE this pharmacy & these people. My husband & I don’t have insurance so we used to have our prescriptions sent to wherever is cheaper through the good Rx discount app. ( Walmart/ CVS/Giant Eagle) it’s usually always most expensive at Walgreens but we almost always just pay the extra money and use this pharmacy because the staff is amazing & we would much rather pay more money & have great service. They always get our refills on time/ call for reminders/ call to see how we are doing on any new medication & are super helpful and friendly every-time we call or go in. They make it very easy for the customer. Everyone is awesome.. but the male pharmacist is always especially super helpful and courteous! If your looking for a fast/ easy/ customer service friendly pharmacy I would for sure recommend Walgreens on wales road!
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January 2021 by Gloria Damaschke
Great people in the pharmacy!! Always helpful no matter how busy they are. They take time to make sure you are well taken care of and very polite.
