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October 2023 by Darrell B.
Pharmacy is not open to give me my prescription when they have already been filled during regular hours
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July 2023 by Stephen Filliez
Tues June 27 630pm everyone there ran away from helping with pictures. We spend a lot when we do pictures. We buy your frames also. The west Tusc location has much better employees.
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May 2023 by Paula Finley
Do not rely on this pharmacy they close early and sometimes close altogether. Very unprofessional would not recommend. Changing pharmacies !!!
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May 2023 by Steve Flad
Closed three days straight can't get prescriptions! They need corporate on there to help! No reason for this! That is three times they have done this in the last year!
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January 2023 by Eva Zorger
Apparently their pharmacy is not open on Sundays? I can't get cold medicine because it's behind the pharmacy per the store staff. Won't be going back I'll go somewhere else who's Pharmacy is open on Sunday.
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December 2022 by April Y
They’re always closed at weird hours randomly. Their pharmacists are usually super nice. Biggest issue is when they tell you a certain time to pick something up, once you get there it’s never ready and I have to wait at least an hour longer. When using the app, it’s never accurate as to pick up times either
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November 2022 by Carrie Hampton
The folks are always nice and greet you when you enter. Pharmacy is also very nice, the store is clean.
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September 2022 by KorgCrimson
I understand there is an employee shortage, but the pharmacy is an essential service. I was told they closed at six. Being an afternoon worker that made it difficult, but I figured I could just get it today. Nope! They apparently shortened hours even more for labor day weekend and completely close on labor day. THIS IS AN ESSENTIAL SERVICE! Screw you if you need your medicine I guess. As someone that currently needs my prescriptions to so much as function due to a work injury, this is a colossal sized middle finger. I am absolutely scared for the people that need their meds to survive.
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September 2022 by Michaelle Neal
I've had good experiences and I've had bad. But they shortened the pharmacy hours down to nothing. When you work 9 to 5pm and work 25 mins away and the pharmacy is closed Sat and Sun and only open mon-fri 10am to 6pm I can't even pick up prescriptions. I've been with walgreens for 10 years, and unfortunately I have to switch. They will loose good customers for switching hours. CVS is opened all day and weekends
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December 2021 by Review Thetruth
The lady at the front register today was nothing but rude and was yelling at me telling me the printer was down for my FedEx shipment... she expected me to read her mind and know what she was talking about. Wasn’t helpful at all and told me to go somewhere else.
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December 2021 by Way Phif
Great for prescription service
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November 2021 by Heather NICE
They wouldn't sell me a pack of cigarettes because I had my 16 yr old son with me lol and they said he looked like a grown man on camera and he had no ID...If i could rate a 0 I would it wouldn't let me he wasnt one buying them Im a 45 year grown woman...Dont take your kids with you too Walgreens in Massillon on lincolnway if you want tobacco lol smh
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October 2021 by Heather
Terrible customer service. My husband and I stopped our third time today for a photo book of our honeymoon we had created a couple weeks ago. We received an email Oct 31st it had been received at the store, ready to pick up. Excited, I went, requested it with the associates at the counter. They told me it must not be ready yet because they couldn't find it. I told them the email alerted me it was ready to pick up, but they checked in the computer based off my email and said it wasnt there, to check back later.We returned from out of town 30 min away to pick up again and were told it wouldn't be ready for pickup until November 6th. We questioned why we got an email showing it was ready. The associates on duty didn't know.Today we arrived to pick up, showed the associates the email with order information when they told us again our photo book wasn't there. The gal working definitely wanted to help us, but the manager came, checked, and said it wasn't there either. My husband added some sternness to his voice, saying this is the third time we've come in asking for this and no one can tell us where it is! The manager made excuses, then realized it was an online order, checked a different drawer and it was there! We thanked her and left the store without so much as an apology for the inconvenience to us!It gets better! In the car we pulled up tracking on the package to find it was delivered Oct 31st, when we got the original "ready to pickup" email. All three times we had stopped to pick up it was there! In a different drawer associates didn't check.... really??? Or perhaps management did not train them to check there?Further we had nothing but problems with the online photo system. Originally we had gotten a 70% off photo book discount code. I spent 6 hours creating a photo book to find at checkout it didnt apply to the one I made, that it was requiring us to pay full price. I opened a new screen to repeat thr process. Clicked on 70% off shop button that then displayed photo book sizes. Apparently all sizes are listed even though only certain sizes are on sale. Quite misleading. Why not only show sizes the discount applies to when you click the discount button? It took me another 4 hours to recreate in a size actually on sale because each photo book format is different so the same photos don't fit the same pages. Beyond frustrating!! Not a customer friendly process whatsoever! Online or in store...Your leadership needs to read Customer Service Revolution by DiJulius III and train accordingly. I don't blame associates on duty for this. I hold leadership responsible for not training or taking ownership of a customer's experience. We are the reason you get a paycheck.
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August 2021 by Christy Price
Terrible experience. Only told it was a corporate problem when registered online for a covid test to get there and find out pharmacy wasn't open. They need to fix the problem with corporate
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June 2021 by Ernie Lehman
Came in 15 minutes prior to close to get a passport photo taken. Asked if it was too late, young man working assured me it wasn't and was super friendly and cheerful as we took a few photos to make sure we got a usable picture. Late in the day I'm sure he had plenty to do to close the store, but he took the time and made sure I was taken care of. Much appreciated.