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February 2024 by Kane Waterbury
Ordered what I thought would be a complete frame, ready for my prints to go in to. The deep frame that i purchased only had a 1/4” backing… how am I supposed to hold that in with the provided supports? It became way too DIY for the amount of $$$ spent. Tried to hammer in the sawtooth picture frame holder provided (because they couldn’t use one that screws in??) and it bent like crazy. Instructions are not very clear on how to get your picture put in the frame correctly either.
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December 2023 by Ashley Rogow
I hope they fix their customer service soon, because it's preventing me from ordering. I have previously ordered frames with no issue from this company, but now that I have just a few questions - I can't get anyone to call or email me back. When you call, the automated recording hilariously boasts about how awesome their customer service is - when or where can I get some of that awesome customer service?! I can't in good faith purchase myself or send clients to a business that is non-responsive during their own posted business hours. What a shame. By the way, what I wanted information on was lead times - something your website avoids at all cost. Even if you add a frame to cart and check out, it won't even give you an estimate of when the frame would be ready to ship! How can you feel good about ordering a product when the company gives you no idea of when you will actually receive it?!
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July 2023 by Jackie R
I will never shop here again and urge others to beware. If I could give no stars, I would. Worst company. No return policy. Don’t make one tiny mistake ordering because they refuse to help even if the order is expensive, and all you are asking for is an exchange to fix a problem, not a return. She says “ I can not resale this” when it’s a frame company and I sure you could. The website is terrible and provides little information when trying to order online, yet when the order comes for the wrong depth canvas, they refuse to do anything to help me. Now I have an expensive hunk of metal that I am sure I can not resale.
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July 2023 by Miles Zimmerman
Cheap materials, shoddy work, terrible customer service. Shop elsewhere.
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January 2023 by Adam F.
I made a number of purchases from American Frame and can highly recommend them. The Neilsen aluminum frames in particular are really beautifully made, precisely mitered / cut, easy to assemble, and cost effective. There is a little bit of DIY involved, but much less expensive than working with a professional framer.
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October 2022 by Debbie Gordon
Awesome company! My designer recommended this online company to frame a picture I took with my iPhone. It was 30x20” print and then add the mat and frame. Turned out gorgeous and was reasonably priced. They responded quickly and it arrived in less than 2 weeks. Highly recommend!
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October 2022 by Jay L.
Horrible.... went to their website and walked though the process to get a frame and photo. After I was done I payed about 100 dollars. I only received the frame. When i called back a customer service agent said i wasn't the only one who's experienced the website showing a completed order preview with my photo and it not adding the photo. I build these things for a living so I know good design and confusing design. The agent said he's going to contact me in 3 days and he'll see what he can do. I called back in 3 days, got another agent and this one wasn't even trying to help or understand. She acted like it was my error and then walked me through getting the photo by it's self...I did that and they didn't have to size that the frame interface said would work the same size i got from them prior. I asked her can I return and she was like nope and that was it. So I have a 100 dollar frame, no photo and there is nothing I can do about it. Very horrible experience bad on all levels.
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October 2022 by M V
SOLID & VERY WELL MADE. I ORDERED BRONZE METAL FRAME & IS MUSEUM QUALITY. my photo was odd size & required 1/8 measurements... the 2 week wait was worth the custom cut. Packaging was top quality ... ? everything was custom covered and zero fluff or lint. The best American made product I've ordered in looong time. Worth every dollars
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July 2022 by Matthew Reed
They shipped me some items that were cut in error. Wasted my time. I’m out $100 and none of this fits in my frame. Buyer beware!
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May 2022 by Alison JH
I ordered online a metal frame, plexiglass, and a mat for non-standard size artwork and am very happy with the product. Delivery was fairly quick and well packed to arrive in excellent condition. Highly recommend their mail-order service over lesser quality materials at craft stores.
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April 2022 by Jay Scouten
Jessica knew my crazy idea could be done...was thinking through the materials and any interaction with the pigments before I realized it might be an issue. She enlisted:--One person from the workshop who used to own her own frame shop to see how far we could push this idea--The owner (I think?) to spend 30 mins and cut samples (three times!) and test small mock ups--The workbench was sacrificed as a disaster areaThe results were perfect. Thank you!!
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March 2022 by Joshua Sweeney
Very high quality frames. I ordered a custom metal frame for a piece of artwork my late grandfather painted 30 years ago that I recovered from his garage. I sent them the dimensions and they fit the painting exactly! I was a little surprised that the frame needed to be assembled, but the instructions provided made it very easy and the finished product looks great! I’m very happy to support an American company, especially one based in my home state. American Frame will be my first choice to frame any other pieces of my grandfather’s art I may find.
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March 2022 by Ani O.
Has been a favorite of mine for 20 yrs. Can't wait to get my next frames to build and make my artwork and picture gorgeous.
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March 2022 by Hombre
SOLID & VERY WELL MADE. I ORDERED BRONZE METAL FRAME & IS MUSEUM QUALITY. my photo was odd size & required 1/8 measurements... the 2 week wait was worth the custom cut. Packaging was top quality ... ? everything was custom covered and zero fluff or lint. The best American made product I've ordered in looong time. Worth every dollars
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March 2022 by Tj D.
QUALITY USA product. I needed custom metal frame.. down 1/8th. Museum quality cut. Bronze is beautiful. Thick & solid. Customer service is responsive. And packaging was excellent... all pieces covered mild adhesive...No fluff lint . Worth every dollars.
