Enterprise Rent-A-Car

Car Rental
Hours: Enterprise Rent-A-Car's Maumee location is highly regarded for its helpful staff, clean vehicles, and efficient service. Customers frequently praise the staff members, including multiple employees named James, for their friendliness, ease of communication, and willingness to assist with all rental needs. The location is known for operating smoothly, with staff answering phones promptly and ensuring reservations are accurate and ready upon arrival. Customers have enjoyed renting various vehicles, such as Subaru Outbacks, Subarus Crosstreks, and other clean, comfortable cars, often highlighting the great service they receive during pickup and return. However, some reviews mention challenges faced during roadside issues and vehicle exchanges. One customer experienced significant frustration with vehicle problems during a trip to Virginia, involving brake issues and difficulties exchanging the vehicle at different airport locations. Despite efforts from the Maumee team, including managers and customer service agents, the customer encountered repeated problems, such as being told no vehicles were available or being misinformed about vehicle availability, which caused delays and inconvenience. The customer appreciated that, ultimately, the Maumee staff, particularly a manager named Oral and another named Chris, showed genuine care and made efforts to resolve the situation, even apologizing and ensuring the customer was taken care of. Overall, the Maumee branch stands out for its excellent customer service, helpful staff, and well-maintained vehicles, making it a top choice for many local renters. While some experiences with roadside exchanges were frustrating, the overall reputation remains strong due to the attentive and caring employees who strive to make every rental positive.

1. Maumee, Ohio