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January 2024 by Maureen G.
They have lousy customer service. Can never get a hold of anyone ever!!!! They want to leave a message that they never return.
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September 2023 by Tom Eastwood
This branch doesn't work with the customer or find out from there manager if they can. Seem to be too busy to care! Been doing wire transfers for years with Huntington and this location told me I couldn't do same day wire transfers with cash (needed to clear) how does cash need to clear? I've done this same transaction at Sylvania, Lambertville, Laskey, and now Heatherdowns Today with no problem. Maybe more staff training and customer service who cares for there needs is needed or learn from the wonderful staff at Heatherdowns branch who cared about by needs. Bree took the call and even asked her manager had no problem at all. Melony did the wire transfer and was very professional and quick.
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July 2023 by Kali Kowalski
If there was a way to give no stars and say what I want to say I would.I was in because someone picked up my card (I thought I just misplaced my wallet, but apparently someone found it).I told the teller that I wanted to withdraw all available funds and lock my card for now because I was at work and needed to get back- I didn't have time to file a claim right then and planned to call after work. First of all, despite knowing I was in a rush she proceeded to tell me multiple different personal stories- that had nothing to do with the transaction. Next off, when she asked me how I wanted the cash back I answered "20's and under" and she handed me 100s. I didn't argue because, AGAIN, I was in a rush. After, I asked "do I get a receipt?" and she instead printed me a statement, which DID NOT EVEN INCLUDE the transaction she processed. Afterwards, she explained to me that in the future I can lock my card through the mobile app.Fast forward to today, as I had to wait for pending transactions to clear before disputing the charges. I am left feeling STUPID for trusting the teller to do what I had asked in my rushed and frenzied state. Because there is ANOTHER PENDING transaction today from someone who ISN'T ME. She never locked my card like I asked.I am BEYOND frustrated. I've never had this kind of service before! This now is going to FURTHER POSTPONE over $500 being returned to my account. Ridiculous. This definitely makes me reconsider who I bank with.
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June 2023 by Dawn Wise
Very friendly people. Helped out with everything we needed done without any hesitation
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March 2022 by MrBlazer2112 XD
Very respectful staff.
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September 2021 by Terry Reynolds
Taylor is extremely hateful and not at all helpful.
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March 2021 by Music Playlist
I first spoke with Taylor over the phone and she was great! I was excited to come in the next day and meet with her but I got to meet with Becky and Becky is so knowledgeable, so passionate, and really gets you on the right track with your personal situation. Becky is a rock star!! Thank you!!
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November 2020 by S W
Very long wait , they only staff 1 teller, ATM doesn’t work, avoid this one if you don’t have a spare hour.
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January 2020 by Danny J.
Extremely bad customer service We opened a checking account after receiving an advertisement of $200.00 bonus when opening a new account. We never received the the bonus as they promised! We called many times " they hardly ever answer or return calls" we also stopped by the branch and were told that the representative who opened our account will call us, she never did. We left her many massages, and emails, no reply! We will close our account and file a small claim for false advertising!
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July 2019 by Kanisha Wilson
I use Huntington as a 2nd bank account and have had an account open here for a few months to save money I've been inside this branch twice and they were nice both times & great customer service. I actually like it here more than my regular bank lol. Definitely recommend
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July 2019 by Abbie Grinonneau
This is by far the worst Huntington bank.
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May 2019 by Jeffrey Camp
I don't know what to believe anymore every business banker with Huntington seems to claim something different when it comes to small business fees. Mary wouldn't do anything for me except tell me to waste more of my time and go out of my way to confront other business bankers who gave me the “incorrect information†thanks but no thanks Mary.
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February 2019 by Nina A.
If I could give zero stars I would. There are too many reasons why this bank is the worst. Customer service probably tops the list, their current branch manager is beyond (zero listening skills, talks over you and did not listen) bad. I tried to find connect information (e-mail) but I was a half hour in searching and realized they don't want to provide that convenience. Oh and they can't seem to find our 150 page tax return I copied for them and dropped off, so I guess I have identity theft to look forward to. They've taken up waaaaay too much of my time and I am done. Both my husband and son are starting the process of closing everything we have with them. Do yourself a favor and run away fast.
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January 2019 by marsha prince
Excellent Service..No waiting...Very Friendly ...
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June 2018 by Chris Purcell
This is one of the better banks to use in the area. Easy in and out. Very nice and helpful. And they give dogs treats at the drive through.
