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September 2024 by Bret Bradford
In my opinion as a 30 year rod crafter, shop somewhere else! Not the most honest company!!! I was sent an incorrect order. I was asked to send it back and include the shipping receipt so I could be given the cost back since I had NOTHING to do with THEIR mistake. You guessed right, I did not get my costs back for sending t
THEIR mistake back! After repeated contacts and several weeks I got my original order, credit for being charged twice for the same order but NEVER got the return shipping costs that I paid to rectify THEIR MISTAKE! Shop elsewhere!! Update! I find it ironic that after trying to resolve this issue when it occurred Janns Netcraft didn't respond and things were NEVER settled! Now that a justifiable bad review was written, they NOW want to fix things!! They also want everyone to assume, (according to their ASSUMPTIONS), that I am satisfied with the outcome! I am NOT! Just avoid the dishonesty and shop somewhere else! I cannot and will not be satisfied until I get the money back that they OWE me for THEIR ineptitude! Yes, they called me, but I do work for a living as a tradesman and cannot answer my phone every time it rings, therefore I did not feel the need to return their call EXACTLY like they felt when the problem originally surfaced and they refused to address it. Therefore I don't feel the need to go out of my way to fix something of their doing!!!
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September 2024 by Mark Pleiness
They were friendly and helpful to get what I needed.
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August 2024 by Deep Shap
***edit*** Notice they didn't address removing my honest review, this is not a transparent and forthright company. The hundreds of soft plastic baits they mentioned were 0.75-2.75 inches long. Only about 15-20 full size baits in the "assortment," that's not an assortment and not what was advertised- that is their way of getting rid of their crappie lure assortment baits that nobody is buying.
The description and image of the product is all full size lures, in contrast to their crappie lure assortment which is where the microfinesse baits are advertised. Deceptive advertising on the "full size assortment."
Original review:
Awful customer service, they genuinely don't seem to care about honesty and transparency when it comes to their products and business. I had an issue with a product and they wanted me to pay to ship it back for a refund, but shipping was more than the cost o the product. So I would've just ended up spending losing money to have nothing.
Then they deleted a review I left on the product on their website. I didn't realize they deleted the review, I thought perhaps it didn't save.
I left a review again, and I'm certain it went through, but clearly they didn't want a negative review on one of their products so they deleted it again. This level of dishonest and shady business is shameful, I'll never order from them again.
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July 2024 by Louis Chervenak
I just called to request a catalog because someone borrowed my current one. I was told i had to buy one for three dollars using a credit card and get the three dollars back. I told him i have been a long time customer and my name should be in their system. Made no difference. NOT A GOOD WAY TO TREAT LOYALTY.
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December 2023 by Kevin Draiss
This place is awesome. You gotta see it to understand it.
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December 2023 by Marcel Correa
Always get good service and products.
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November 2023 by DR
Good variety for the do it yourselfer ,Prices pretty good.
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November 2023 by Jeffrey Heiden
Great place. Super knowledgeable staff
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November 2023 by nathan
They have a good selection of fishing lures. Very helpful in finding what you need.
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November 2023 by khris w
Always one of my go to shops to get supplies for my perch and crawler harnesess for my shop on facebook! Hard Hitting HillBilly Harnesses! Janns always has great customer service and top qaulity lures! Check em out?
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September 2023 by Timothy Getzen
Bought a perch fishing pole. Pole broke while putting on fishing line. This pole was never used. I took pole back to store to see if they could replace or refund. Lady at counter told me they do not do exchanges or refunds. I told her that I was a regular customer for years. She was very rude. I let her know that they lost a good customer.
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August 2023 by DENNIS MEINECKE
Order 20.00 of PROEYE DUCK WEED beads and 10.00 in shipping. Was sent green beads. Sent pictures of beads to tech support to show differences in beads. Was told if they had duckweed on bag the were duckweed. Not true there green beads with human error. Not worth send back because of shipping. Company doesn't care about making it right. They thought by telling me to have a good day Was enough. Doesn't make it right
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June 2023 by KJ
Local crown jewel that has been serving the fishing community for years, not to mention their large catalog online ordering business.
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June 2023 by Brandon Battey
Awesome place! They have just about anything you're looking for!
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March 2023 by Joel Neaton
Awesome place to get your lure making Supplies! Weather you order on line or By visiting them in person! Excellent products, Great Value, and the best "Doit Your Self" guidance!
