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July 2023 by melis devious
I have been a patient here for a little over a decade and can not express enough how downhill it has gone customer service and cost-wise. Not only do they make you feel as if you are pestering them when you call to make an appointment, ask for prescriptions and even order anything. I have never felt more helpless when only asking for something every other Eye Center would do for their patients. I plan on canceling my future appointment and changing eye care providers. Save your time and do the same.
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June 2023 by Linda Sechler
I would suggest that they reconsider their policy of charging the full exam rate ($190) for a missed appointment. We were patients of one of the original doctors of this office for over 30 years and continued with the new optometrists. We were very satisfied until my husband had the misfortune of missing his appointment for the first time. No one would even talk with me when I immediately called to explain the situation (which was work-related), just kept sending me to voicemail. Then, we received a bill for $190 before they would consider rescheduling. We would have gladly paid the typical fee for a missed doctor appointment ($25) but $190 is excessive. We paid the bill but neither of us will be scheduling future appointments there.
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December 2022 by Google Reviews
These people are thieves, they will out right refuse to bill your insurance when the going gets tough and things get complicated. I came here for years and even though they were listed as an (in-network provider) under my new insurance, they refused to even attempt to bill my new insurance because it got too complicated for them.
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December 2022 by Andrew Perera
Just had the worst scheduling error and the saddest part was the extremely bad customer service from the doctor's office.
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December 2019 by Heather Beaverson
Could not find a pair of glasses in their selection that I was looking for, but good place for contacts.
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December 2017 by O' Lord
I have had six eye surgeries and have had struggles with previous attempts to correct my vision. I was pleasantly surprised upon entering the office. It is well laid out and very impressive. The staff is what makes an office stand out. The staff and Dr. are well versed in vision/brain challenges. After a thorough eye exam recommendation was made to try a certain prescription. They will set up a follow up appointment one month later.I am VERY HAPPY AND IMPRESSED!Mike LordBritton, MI
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December 2015 by joshua paulus
Very friendly and helpful staff. They helped me pick out the perfect set of glasses. Will certainly come back next time I need glasses or contacts :)
