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March 2024 by Connar Barringer
I had went in to trade my iPhone in and I was told they were completely out of every iPhone 14 and 15s and I then asked if he could see what stores had them in stock and he proceeded to tell me he couldn’t look into it and I have to call myself. I proceeded to do so and went to another store and they had told me they had the iPhone I wanted in stock at the store I had just come from and they can in fact look up what stores have in stock.
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March 2024 by Jeff Keim
Our recent experience couldn't have been better! Kyle and Steven took care of us as if we were family. They presented us with many options to choose from and helped us select the most appropriate option. Excellent experience. Friendly, efficient service. Highly recommend.
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February 2024 by Jan S
Steven is amazing! He graciously helped me with a problem that I had been to another t mobile and they basically said nope nothing they can do!
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December 2023 by Sharon Kaczmarek
I hesitated moving from Verizon because Verizon is not customer service oriented and thought all providers are the same. T-MOBILE service was amazing! I got an unlimited phone plane, a new phone, and a modem saving me over $100 a month.
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April 2023 by Emma Vackert
I entered the store and was not greeted by either employee. They just stared at me. The were so unfriendly and didn’t seem to care about my issue at all. The didn’t even have the iPhone 14 in stock today for me to purchase. I left so unimpressed I drove across the street to Verizon and switched teams.
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December 2022 by Ronda Garman
Very friendly and helpful staff. Made sure we understood all systems prior to leaving. Need and Alejandra were excellent!!!
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December 2022 by Assumpta Nwaneri
Very rude store manager called Alexandra! She clearly does not know how to so her job very effectively.
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September 2022 by Missy Mathis
I loved the service she was very polite very patient and kind with me at the very last minute I appreciate her and the entire T-Mobile company
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June 2022 by Lori Hinde
I visited this store today to get some help/advice with my phone. As a customer of Sprint - T/Mobile for 16 years, and someone of average intelligence who is well versed with iPhones, I’ll simply say I left angry and frustrated when the customer service representative would NOT help me…. I WOULD LIKE THE BRANCH MANAGER TO CONTACT ME - yet I will be sure to update this review with names and details if I DO NOT RECEIVE contact from someone to address this situation in the next 24 hours. (FYI: I was able to get my phone working perfectly when I came home and called T-Mobile for assistance - despite the store employee telling me it was NOT hers or T-Mobile’s problem….Ugh!)
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May 2022 by Caleb Finkenbiner
Horrible customer service reps. Waited over an hour left and bought at best buy. Took 15 minutes
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January 2022 by Gracey & Chicken Little Show
Stopped in to upgrade 2 of my 3 phone lines with new iPhones worked with Jake from the moment I walked in the door he was friendly attentive and all around nice person to work with I even decided to add a watch to my plan he was extremely helpful and answered all my questions in a quick manner Alex was also very helpful and a Joy in the store I’ve been in other locations and never left feeling happy until yesterday Keep up the good work and exceptional customer service you’re earned my business and are now my go to location
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December 2021 by Sonia Ross
We had great service from this store. Best in city!
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December 2021 by Abby Stephens
The staff here were super welcoming and helpful. The store closed at 5:00 and they stayed over and hour and a half late to help my family understand our new phones. They even charged my boyfriend’s phone when it died on him!
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November 2021 by Joe
Had to return a Gateway. We did not have enough signal strength to use this. Kyle was very patient. The TMobile POS system wouldn't allow Kyle to return unit. After 2 tries and many calls and 40 minutes... We were unsuccessful.In the end Kyle got me a shipping label and sent this back to TMobile.I really appreciate Kyle efforts here...He worked hard to make this right. Great service from him
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August 2021 by Cullen Plocek
All the employees displayed excellent customer service and were willing to go above and beyond to get all questions answered. All staff showed great patience and communication while helping with difficult problems when switching to T-mobile. Highly recommend coming here for any and all phone needs
