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“I have had my past four cell phone batteries replaced at this location for my iPhones. All employees were friendly, accommodating, and knowledgeable. Lee, especially, was very helpful. Whether I had an appointment or was just a walk-in, I was impressed with the great service that I received at the Mayfield Heights location.”
“Wonderful company to do business with. Our car battery actually exploded and blew a hole in the top of it. Needing a battery, we went to them. Great customer service along with a great team of techs. I highly recommend them for any and all of your battery needs.”
“I am a student at the nearby Case Western Reserve University. My car battery recently died and I was unable to jump start it after many attempts, so I had to bike my old battery over and exchange it for a new one. I called ahead and told the technician Lavon about the trouble I was having with my car and the make and model of my car so I could get the right battery when I got there. Once I arrived, I was warmly greeted and I was helped out right away with the battery I needed. When Levon realized that I had biked all the way over to exchange the battery, he offered to drive me back as it was a very heavy battery, and it was cold and late at night. I graciously accepted and will be forever grateful for his act of kindness. I would highly recommend going here for any auto part needs; their professionalism, helpfulness, and kindness is unrivaled.”
“My drivers side wiper blade snapped off when I got home late from work. I called the O'Reilly store on Chardon Rd and was told they had the wipers for my car and would be open. When I arrived, Jerrell greeted me asking if I was the one who had called. He then changed out my wiper blades with efficiency and a friendly attitude. So impressed with my pleasant experience at that O'Reillys!”
“Customer service is amazing! I was working with Marcus. He was very kind and helpful. I came looking for brake lights. I asked if they knew anyone who could replace my brake light cover and Marcus came out and fixed it on the spot. That made my day because that light has been bothering me for months and didn’t know where to get it fixed. Now I long longer have to worry about it thanks to him.”
“I had an issue with a battery purchase and install. I also needed a battery terminal. The agent overlooked the issue, but they were extremely helpful, kind, and polite. I actually did not want to complain. They even helped me with charging my phone. I called the store and the manager called me back after speaking with his boss and they came up with a satisfactory resolution. Great customer service is rare and we all make mistakes. Thank you for your assistance.”
7:30AM - 9PM
34581 Vine St, Eastlake
Battery Stores
“Today I went to the store having been told I had no brake lights. A young man named Matthew went out of his way to help me in store and then offered to install for me. He was a rock star. Thanks for the great service!”
7:30AM - 10PM
5489 Warrensville Center Rd, Maple Heights
Battery Stores
“Came here to get my battery tested after I had to get a jumpstart. Ended up needing a new battery. They were fast and efficient in both testing and installing the new battery.”
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“I was having trouble with my tire and Collin went above and beyond helping me fix my issue. His customer service was outstanding and I made it to work in time because of him! 10/10”