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April 2024 by Jaxon-Dean Hobson
I’m a very patient guy but to an extent. I understand it was almost closing time when I arrived but there were 4 people already waiting ahead of me who weren’t helped yet. After calling out for help with no answer, I then went to the back and asked them again if they would come make the bowls. At this time one answered he only works the register and one was apparently on break 30 mins before close. I then proceeded to go and make the bowls myself since they couldn’t be bothered. Only after making a bowl did someone come out and take over to make the other ones. One star for myself and One star for the guy who came to do is job.
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April 2024 by Kelli Wancik
Absolutely terrible service, don’t go past 5 o clock. Everyone in there hates working and it shows, better off not even working. Wait is 30 mins minimum, they will say your order is ready and hasn’t been made or ticket even printed out. Never thought I’d say it but steelyard commons has a better chipotle, very disappointing.
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April 2024 by Sarah Smith
By far the worst Chipotle around the eastside of Cleveland. I normally don’t bother to write bad reviews, but this place truly does deserve to be closed.Tonight I went there with my family. The workers made fun of my little girls meal. Then, they asked if my son wanted an adult quesadilla or kids quesadilla. When we said adult they said “well it’s online only”. What was the point of asking us that then? Then when I go to check out to redeem my free meal I notice that they charged me for an extra meal that I didn’t order. They had to count the amount of meals from my bag three times. Then, they proceeded to belittle me and my family. The manager a male was nice and helped us, but the workers continued to talk about us in front of him. I have never been so disrespected by workers. I don’t think the workers actually care about being there. Also, there was trash on almost every table and the trash cans were filled to the brim. This place isn’t clean like it used to be and their workers are rude.
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April 2024 by J Z
Very rude playing on there phones not serving customers had to ask for a side of sour cream 3 times . Management should just close this chipotle down if they don’t want there employees to do there job.
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April 2024 by Angelo Cicero
Pretty surprised how good the food is. Better than my regular experience on the west side.
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April 2024 by MJ Brown
Ordered ahead and arrived to nothing being ready. I even added a 15 minute buffer. Then was told they were out of half the ingredients I requested. Don't order the last couple hours before closing...I guess
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April 2024 by Jocelyn P
They close at 10 every day but at 850 thry already closed the dining room. When i asked for a burrito bowl she said “ok but we don’t have sour cream, cheese, fajitas, queso…” ?? and there was no one in line. How terrible
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April 2024 by Jessi Brass
I ordered online. When I went in to pick up food, the woman at register was very rude, handed me my bag and quickly turned her back. I went back in because I had no silverware and asked for napkins because napkins dispensers were empty. When I asked same cashier for napkins she said "they're over there" and when I said dispensers were empty, she said "they're there in a bag" again rudely. I had to go back in because I had a hole in my bowl from the sloppiness of the order. Same cashier asked rudely if I got the barbacoa as if that was expected with this meat. Another gentle man then took over for her and remade my food. However, one of the bowls was made incorrectly. Won't be going back. The gentleman was nice and professional though at least.
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April 2024 by Dan Painley
Ive been to alot of chipotles and this was by far the worst. People were leaving the line they took so long. It seemed like one girl was doing all the work while the others stood around. When i went to take a seat all the tables were trashed
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March 2024 by Erika Jensen
If you say you’re open until 10 pm, you should not be out of all food before 9 pm.
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March 2024 by Stef Digiorgi
Worst Chiotle , this location does not even deserve 1 star. Most definitely the worst chipotle in northeast Ohio. I would recommend that you do not come here and recommend not even wasting your time if you are a doordash driver/Uber eats. Something or somebody needs to fix the problem here, because it is a big one! Service-0 Food-0- Atmosphere- sick co
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March 2024 by Raynestorm 25
Paid for double chicken to meet protein intake needs and got about 1/2 a single serving.Dietary restrictions: Protein intake is important
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March 2024 by Robert Copeland
Out of chicken at noon...
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March 2024 by Samantha Dennis
If it’s not before 7pm do NOT go here. I repeat do NOT go here. Terrible customer service. We walked in around 8:45 and were told “sorry we are closed” even though it clearly states closes at 10pm. The manager did step in and say to the worker “you can’t do that” then say to us “what would you like, btw we don’t have brown rice, chicken, sour cream, corn, or vinaigrette.” We couldn’t even order a meal that is almost all the items in our orders. The next time we went to this location after 7pm..we walked in went to counter and all the food was being put away like all of it there wasn’t even rice out, on top of it the employees didn’t even acknowledge my husband and I at all. We stood there for a good minute just waiting for someone to say something to us and no one greeted us, nothing. So, we left. Felt very disrespected as customers.The only reason I am giving 2 stars is because the one other time I went to this location was around 6pm and the staff was friendly & even gave me a free drink…but idk if that’s enough to feel like I’ll go there again.
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March 2024 by Harrison DeGree
If I can give zero Stars I would. The experience that I've had and continue to have at this specific location is ridiculous. The workers act like they don't want to make any food and when they do they do it with an attitude. I stay within walking distance of this Chipotle but I rather drive to Richmond because the service is better. At this specific Chipotle in Mayfield the food is always overcooked. There was a young lady working in the food line at around 7:36 p.m. on 3 - 10 - 24 literally making my food and throwing spoons as if she was mad that she had to make my order also flirting with the young man in the back. This location will no longer get my service
