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June 2024 by Nathan Diggins
If you need anything done under 45 minutes go to any other branch
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April 2024 by Alexander Vlasenko
No available notary to service customers
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March 2024 by Marc Mar
I required a notary stamp, a process typically expeditious with no prior issues at various banks. Upon arrival, I informed the staff of my need, and an elderly lady instructed me to wait while she checked for availability. After approximately 10 minutes of waiting without any action, she inquired about an appointment, to which I replied in the negative. She then informed me that an appointment was necessary and suggested making one for an available time.
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February 2024 by Jen CA
It is Very bad costumer service here.
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February 2024 by Jen Xie
It is Very bad costumer service here.
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August 2023 by Ruby Johnson
Never had a problem!
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August 2023 by D Brax
Employees and managers were very rude, unfriendly, and unprofessional!
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September 2022 by Brenda Weeden
Fast friendly people!!! Should've been here a long time ago!
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July 2022 by Gabe Levine
Huge Shout out to Danelle For going the extra Mile for a client today GREAT WORK !!! You have earn a client for life !!!
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September 2021 by Shaun K.S.
Great bank. Friendly bankers and tellers
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December 2019 by Alina Saiakhova
I used Citizens bank for my primary checking account for 12 years when my account got hacked and emptied. I went to the Mayfield Heights location to try to get this resolved and asked for conditional credit while their corporate's fraud department was investigating. They did not provide conditional credit even though I told them most of my money was in that account (definitely learned my lesson there) and had no way of paying my bills until I had some of it back. They opened another (empty) account and suggested that I borrow money from friends or relatives. Wow! Citizens bank took the entire ten days allowed by law to conclude their "investigation" but eventually determined that my money was indeed fraudulently taken and credited all of it back. After the horrible and stressful experience of dealing with their customer service at both the branch and over the phone, I immediately withdrew most of the funds I got back and transferred to another bank. I eventually closed my account completely because Citizens bank just isn't worth it.
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December 2017 by Nikki Klonaris
Great service. Mary Jo ,Terry and Rob.are so helpful Would recommend
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September 2017 by Barry Siegler
Wonderful experience, took plenty on time , Mike H was terrific & manager Mary Jo went above and beyond . Don't confuse this office with the other. Five stars all the way.!!
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July 2017 by Robert Murphy
Di not do open a business account with this bank. The manager (mike) is very rude and sneaky about their fees. I will be pulling all my money out and go to another bank. Also, the staff is very unprofessional too.
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July 2017 by John Sciria
The other reviews are correct. These employees are rude and do not know procedure. Father passed, i have a POD from citizens.... told me i have to go through lawyer and probate. That is total bs. A pod allows a person to go collect when the account holder passes away.... These people at the bank are terrible when there is a person in need.
