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March 2024 by Louis Johnson IV
The store was well organized and clean. The assistant asked what I needed when I walked in the door, escorted me to the self-serve large scanning equipment, and then to my surprise immediately proceeded to perform the 3 scanning jobs herself as I must have appeared unfamiliar with the machines. I really appreciated the young lady's assistance, and she didn't miss a beat as she occasionally stepped away to help other customers as needed. Her name was not on the receipt for my Saturday 3/16 visit at 3:36p, but I couldn't thank her enough for being professional, friendly, and knowledgeable about the proper scanning settings to make sure my architectural scans were legible and complete!
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March 2023 by NatashaPT
Great customer service. Excellent response from the workers. Thank you very much for everything you guys do.
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August 2022 by Natasha Petranovskaya
Great customer service. Excellent response from the workers. Thank you very much for everything you guys do.
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July 2022 by Steven Glover
First time using this location to create a card for a friend of mine local. I am in NC, and arrange one-off printing like this around the US for regional sales managers. STACY was the one I worked with... she was on top of it and treated my small order as if it was a huge one! Thank you for your professionalism and care Stacy! It's warm, friendly people like you who give a location a good name. Maybe the next order will be a larger one for your area.
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February 2022 by Stacy Kitay
Raymond took excellent care of me. He was fantastic!!! This store is smaller than the old one but it has all the machinery.I will definitely be back.
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September 2021 by Kelvin Bauermann
Had a fantastic experience at this Fedex Office location today. Despite an issue with the self-service printers, Ray went above and beyond by printing all the specific number of copies for each document I needed. I wanted to register here my gratitude and appreciation to Ray for his true sense of customer satisfaction, courtesy and professionalism! It’s unfortunately surprising how rare it is to see this nowadays!
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July 2021 by SG
Completely worthless. They were supposed to forward my package to a new location - instead they sent it back to the shipper saying the ‘request was overlooked’. Incompetent. Use UPS.
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July 2021 by Kim N.
Had an urgent document that needed to be faxed. Apparently the fax service at FedEx Mayfield is “self serve, with zero assistance if you run into an issue (with their multi-use copy/fax machine). Thanks Patrick for your (lack of) customer service, even though we were the only customers in the store. Went to your competitor…and will do so in the future as well.
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June 2021 by Weichuan Dong
Great customer service. I called about international refrigerated shipping services. I believe it was not their direct business but they were very patient and directed me the the right person that answered my questions.
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June 2021 by Deann Waters
They moved across from Goldengate!!
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April 2021 by robb san
Always friendly, helpful. Moving on May 6th to smaller space. Will stop selling many office supplies.While doors (now) are not handicapped friendly, staff always is; see no reason that will change.I am hoping their shredding service will continue.
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July 2020 by Dave Horvath
Terrible customer service at this location. Rude and dismissive employees. I'll be taking my business to another branch.
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December 2019 by Victor F
Raymond was the guy to help me. Very nice and friendly. Very helpful too. 5stars
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October 2019 by Steph Sutter
Tried to drop off a package and was told I had to go to office in Twinsburg.Went to Twinsburg only to find out package had to go to Mentor
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October 2019 by Amy Wyant
This place was such a lifesaver!!! I needed to have dozens employee manuals totaling hundreds of pages to be printed, hole punched, bound, etc... I put the project off for weeks because I was so overwhelmed with how big the task was. Finally I was told about Fedex’s Print services online. Two words: Life. Changer.
