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March 2024 by Tammy Davis
My family & I stayed over the weekend.The lady at the front desk was very nice, she explained everything about the hotel and she was absolutely very welcoming.The housekeeper was very friendly. Our room was clean and comfortable.In the morning during breakfast the lady was very rude , she was not pleasant in anyway,her attitude was not welcoming in anyway.She didn’t want to refill the food instead just stood around shaking her head and giving people very dirty looks.She made breakfast very uncomfortable.Food & drinks: It was pretty empty at 8 am and the breakfast attendant was rude and didn’t want to refill anything. The food that was there wasn’t very warm.
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March 2024 by Boss MEADOWS
The room was really nice, breakfast was pretty good and the breakfast attendee was real
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March 2024 by Alejandro Nuñez
Very comfortable and very good serviceRooms: ExcellentNearby activities: clevelandSafety: Very goodWalkability: YeahFood & drinks: Breakfast
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March 2024 by Flower View
Buyer beware! Same day booking for children to swim after loosing house cause by a fire. Staying with family in a small living with husband and I thought it would be a nice surprise. Only to find out they don’t have an indoor pool in the middle of ohio and they refuse to allow us to cancel 2 hours after making the reservation and explained the situation. I’m beyond mortified and hope these illegal citizens are stopped giving a dime of our hard working money! Disgusting!
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March 2024 by Katrina Owens
This hotel was highly recommended by a local gym for out of town visitors. The hotel smelled of marijuana as soon as you exit the elevator. Walking down the hall I was greeted by barking dogs and more marijuana smells. When I got to the room the kitchenette had one small pot and the sink would not drain properly. That is where I discovered the garbage disposal was broken. The sofa bed had spots on the mattress like someone had soiled the bed. The sink in the bathroom also was slow to drain. As a IHG member this is the worst location I have ever stayed.
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November 2023 by Support Analyst
Stayed here for work, rooms were not ready at a reasonable time at check in, kitchen floor was filthy to say the least. It was obviously not cleaned after the last guests, or a longer period of time. Had maid service and requested extra towels, towels were left, not in the quantity requested but with a note that basically said try again tomorrow. Not to mention, dirty towels that were on the floor were not retrieved, nor was the trash emptied. Just horrible service overall. Would not recommend this hotel for any stay especially long-term; mattresses need replacing. Never been so glad to leave a hotel.
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October 2023 by Dustin Clayton
Was a great location. The room was spacious. I understand that low staffing happens but when my room was cleaned they didn't give me any towels. I also noticed some weird stains on the bed skirt. They do provide a cool social hour with snacks during the week.
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September 2023 by Enid M.
This Hotel is disgusting! It's in desperate need of a deep cleaning and upgrade. I'll let the pictures do the talking.
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September 2023 by Theresa T.
-leaking behind toilet-dirty dishes-stained clean linen -comforter on bed smelled like mens cologne-couch with stains on armcrumbs in kitchen cabinet -dusty top of fridge, closet and microwave-dried spills on countertop-old corded phone handset not working-first room given was adjoining room with table pushed up against adjoining door, could clearly hear woman in there talking-when room reserved asked for room close to elevator(handicap) ended up with room furtherest from elevator - too tired to keep hauling luggage and bags all over hotelwould not recommend or stay there again
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August 2023 by Alyssa McGee
The hotel was in a convenient location. Staff was extremely nice and the happy hour and breakfast was a nice touch. The hotel seemed like it might be going through some upgrades to adhere to wants of the many businesses travelers but my room was good.
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August 2023 by Alyssa M.
The hotel was in a convenient location. Staff was extremely nice and the happy hour and breakfast was a nice touch. The hotel seemed like it might be going through some upgrades to adhere to wants of the many businesses travelers but my room was good.
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August 2023 by Shannon Whitcomb
We enjoyed our stay here. There were a few things with our room that should have been taken care of (broken shampoo pump, silverware dirty, ice make did not work and the TV kept blipping in and out). The rooms are nice though and I really liked our room despite the minor issues. The gentleman that checked us in was really nice.EDIT: We would definitely stay here again. When we checked out, I brought the few issues to the front desk's attention for the next guests and I have no doubt they will be taken care of. This is still a great place with reasonable prices.
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June 2023 by Jim Blazek
Our family is new to Staybridge Suites. We have tried a few on our current vacation, and have been pleased enough with them to seek them out. In fact, I choose this one based on the overall positive scores. However, this location was not even close in quality to the others that we stayed at.To begin, the receptionist was not welcoming at all, and she did not make much of an effort to provide additional help (i.e. advising us that our room was far from the front entrance & to therefore utilize a side entrance to make it easier, and also not providing us the one luggage cart because she was using it).Then there was the room, which is a suite and not cheap. Quite simply, it was gross. Lots of dirt and grime were easily visible, and there was some sort of off-putting odor. When asked if we could switch or upgrade to another room, the question was met a quick & curt "no." Additionally, there is what appears to be mold on the ceiling of the bathroom, and the rug feels damp throughout.I'm sure that we will try another Staybridge in the future. However, until improvements are made, I would highly recommend not spending your money to stay at this location.
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June 2023 by Kiana Henderson
I originally booked my stay the day of. As soon as my husband and I walked in there was a lady at the front desk that never took the time to greet us at all. It took her a solid five minutes, if that, to speak and check us in. She then didn't explain the random hold of $150, she just asked for my card and id. So all in all, that was very telling of my first time of staying at a Staybridge hotel and honestly don't think I'll be staying at that location again. She was very standoffish and rude to be at the front-desk of a decent hotel. Fast forwarding to check-out day, another lady at the front desk greeted me with the most off-putting tone as if she couldn't understand why I'd wanna speak with her, the hotel receptionist! I asked her if there was anything else I needed to do in order to successfully complete the checkout process & she replied in the nastiest tone. After that second exchange I was completely turned off by Staybridge.The room we stayed in was decent, nothing special. For some reason the wifi was very unstable which was annoying to deal with when you're paying $145 a night. Then, the toilet had a brown ring around the upper circumference which was so disgusting to witness! All in all, it was doable for a quick weekend trip but I'd recommend looking elsewhere before booking here!
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May 2023 by Courtez Hill
I ended up staying there for a week and generally had a great time. They had many events where they provided food in the evening. they already had complimentary breakfast in the morning.My issue is they never really had towels, face cloths.. when you ask for em they either didn't have em or only had enough to provide only one.also, maybe due to being unfamiliar to extended stay versus standard hotels, never had any form of housekeeping. No trash replacement no sheet change/refreshs, no towels brought up nothing.Also they do a really good job in notifying you when there's something out or down. What was unfortunate is that they had the hot water down for the entire two last days that I was there which meant that I was not able to utilize their free washing services as much as I planned to nor was I able to be comfortable in the room regarding showers and anything else generally hygiene. When I asked the worker who worked the night shift he would say that it was on and i just need to leave it alone. which I do understand, but after the second day you start to question is it onGenerally speaking the staff is pretty human and I love that. I will say that generally the night staff workers we're a bit more annoying to deal with hassle.. when asked for towels, I'd get I did get the energy that he was being lazy and didn't want to do whatever was necessary to provide them. the responses almost seemed rush off and he didn't necessarily want to take the extra effort to do or grab what I asked him to grabOutside of those things I definitely enjoyed my stay overall room was pretty nice pretty amazing size took care of everything I needed it to take care of and free complimentary coffee Oh my God thank youWalkability: ?? by no means the best.
