United States Postal Service

Post Offices
Hours: The United States Postal Service at 5815 Landerbrook Dr is a busy location that provides reliable mail and package delivery to over 157 million addresses across the country and worldwide. It manages over 30,000 retail locations and offers services such as walk-in passport appointments, making it convenient for customers. Visitors have noted that the staff can be friendly and helpful, with some employees, like one named Gary, explaining processes clearly and providing good customer service. A particular employee named Audrey was praised for her respectful, professional, and efficient handling of passport services, with the process taking about 20 minutes and including photo and money order services. However, experiences can vary, and some customers have encountered frustrations. For example, there was a confusing experience with international mail that required a signature on delivery, where staff appeared unaware of the package’s status, leading to delays. Additionally, the process for renewing a child's passport was described as frustrating due to miscommunication and documentation issues, although it was eventually resolved. Overall, the location is appreciated for its services and helpful staff, but customers should be aware that staff communication may sometimes be inconsistent.

1. Mayfield Heights, Ohio