-
May 2023 by Los Lobos
The Hilton Garden was very clean and the barmaid was fantastic. It’s always nice to get a drink without having to drive somewhere. I will stay here next time I’m in townFood & drinks: Drinks were a reasonable price with a good selection
-
May 2023 by Renae Zammuto
The stay itself is almost a 5 star. There is ALOT of room for improvement here. The refrigerator is JOKE! We stayed for 4 nights and had left overs. You could barely get one to go container in the fridge. And the freezer in the refrigerator as about a 6 inch by 6 inch. We couldn't get our freezer ice packs in there to that we could do picnics by the lake with food that we brought. Which leads me to my next point. Don't waste your money on paying for a hotel room that provides you with "complimentary breakfast" Its as bad as the refrigerator that they provided you. If paid an upcharge on your hotel room for a complimentary breakfast, you will get the option of a bagel, fruit and juice. And if you don't pay the upcharge on your hotel room for your complimentary breakfast, it cost 9 bucks for it. There are in a great location to get an awesome breakfast up the street for the same price, get alot more quality breakfast with a lot more money for the price. The pool was closed down and looked gross. With hotel industry suffering as it has with the economy and having the option to do an Airbnb for the same price, hotels really need to step up their game and give guests a larger refrigerator with a larger freezer, a pool that works and a descent breakfast included with their stay without an upcharge. The one thing I will say it is clean and easy access to the highway.
-
May 2023 by Kim Jordan
I super love staying at this location. All of the staff EXCEPT one lady at front desk were phenomenal!!!!The rooms were very clean and the location was perfect.Rooms: 5/5
-
April 2023 by katie ashton
Pool was broken and then fixed but was freezing cold, the hot tub was broken and nasty brown water was sitting at the bottom. The pool area was filthy, lots of debris. The thermostat in the rooms were set and couldn’t be changed we had to turn it to air conditioning to get the room to cool off bc it was unbearably hot at 76 degrees. The building was getting run down and carpets etc were dirty. Even the coffee was nasty. The side of the building had an alternate entrance that wasn’t even secured so anyone could walk in. The shower drain didn’t work properly so water would pool up to the middle of the tub while taking a shower.Staff was friendly but didn’t really care to be helpful for the thermostat etc.
-
April 2023 by Derrik Dyka
YikesLocation is in oddest of places.Decor is mid America meets Vegas?Bar is open Monday to Thursday, so weird! Media in elevator says stop by for a drink. Talk about confusing.Staff was extremely friendly and I can’t praise them enough.
-
March 2023 by Steve Chapman
Room was great, quiet, comfortable. Staff was very friendly and efficient. Surprisingly the continental breakfast was not included in the room price especially given the few takers. The pool and hottub were closed for repair.Rooms: 5/5
-
March 2023 by Lisa Cook
The lobby area was under construction when we went. We had a room with a whirlpool in it. The room was nice enough but could definitely use an upgrade. Would stay there again.Rooms: The rooms are very outdated.
-
February 2023 by Meredith Earl
My family stayed here while visiting for my nieces birthday and had a wonderful experience. The rooms are clean, the amenities are great, and the staff is incredibly helpful. We specifically appreciated Courtney at the front desk who went above and beyond to make sure we had a great stay. Our family spent some time in the evenings in the lobby and she was so accommodating and kind to my niece! We will certainly be back on future trips to the area.
-
February 2023 by AMANDA COUGHLIN
Very disappointed in our stay. Nothing on the website stated how the pool and hot tub were closed. Or how much construction they were doing on the front lobby. When we asked the front desk about the pool they claimed the website stated it was closed. The website clearly shows "accessible swimming pool", so we were lied to. Not appreciated. Very pricey hotel without access to the pool and breakfast is not included. Will not stay here again.
-
January 2023 by Michael T.
This is our second weekend trip in Cleveland, and with a Hilton Honors membership now, we decided to stay here as it is the closest place in the chain to our favorite coffee shop. It is off the main road in an industrial complex. We came to the entrance and it was under construction. The side door was open and we were greeted. We got a king room on the 4th floor. The room was clean and quaint. It was dated and wallpaper is peeling, and the remote's tv button was stuck, so we had to use the manual buttons. The fridge was not working either. But it was warm, the shower was nice, and the bed was comfortable. The highlight was the staff. They were very friendly. We did enjoy the breakfast omelette with access to the buffet, but at $13.99, it was pricey. The service was by far the best feature. I also wanted to add that the pool and spa were out of service due to piping issues. I would likely rate it higher were the pool and lobby open, but not a five as the decor is dated and at $136 + tax off season per night for this chain without the added amenities, the room quality was not worth the price. Shout out to the team though as they were pleasant, including the food service team (the food was good and they were nice).
-
January 2023 by Susanne Page
This place is completely run down and dirty. Carpets and wallpaper peeling. Dirty rooms and broken shower. Used tissues in couch and bed.It used to be great. Seems like it has not been taken care of at all.Rooms: 1/5
-
January 2023 by Michele Rhodes
The room was nice and big but I was shocked to find I spent over $100 for the one night and breakfast cost $8 on top of that? I find it awful business to have someone pay that much and breakfast is not complimentaryRooms: 4/5
-
January 2023 by jfhg63
We stayed here for a quick weekend getaway in the whirlpool suite. The suite was cleaned to our standards and the overall experience was delightful.
We had breakfast included. The staff serving breakfast were pleasant, and the food was excellent.
-
December 2022 by James Ellis
Numerous conditions with the building. No lobby heat, keys stopped working, water out for most of a day to fix one leaking valve, hot tub OOS, etc. . Building needs some TLC (paint). Building was clean and staff was great, but they had a lot of building challenges to overcome.
-
November 2022 by James Slaton
This is a great hotel. Friendly check in. Spacious rooms and they don’t skimp on the soaps in the rooms.\\n\\nIt’s surprisingly quiet next to the interstate and close to several restaurants. The parking lot is big enough to turn around in with a trailer as well which is nice for those of us on the road.\\n\\nThe 5th star is missing for the coffee. Someone needs to clean that coffee maker or find some new grounds.
