-
April 2023 by Andy
I can’t say enough about what all VCNB has done for me & my business over the years. Especially the Grove City & Ashville branches. They are all just wonderful & they have fabulous employee retention. I’ve dealt with the same people for over a decade at both branches. If you’re looking for a wonderful bank with a hometown feel, this is absolutely the place to bank!
-
March 2023 by Andy Ross
I can’t say enough about what all VCNB has done for me & my business over the years. Especially the Grove City & Ashville branches. They are all just wonderful & they have fabulous employee retention. I’ve dealt with the same people for over a decade at both branches. If you’re looking for a wonderful bank with a hometown feel, this is absolutely the place to bank!
-
March 2023 by Lori Reynolds
Went on Monday March 6, 2023 to do a simple bank transfer and withdrawal and the teller messed up my accounts. When in on Wednesday March 8, 2023 to fix mistakes and while Iris the head teller did fix my checking account when adding up my saving account she failed at add in the deposit from Monday's transfer. When I called the bank and Elaine the lady who I tried to talk to hang up on me claimed she couldn't hear me.
-
March 2023 by Brian Evans
This place is the best customer service, is excellent, they help and answer questions and they have the customer being there top priority.
-
September 2022 by John Hileman
vinton county national bank are a bunch of Thieves.. I would rather have a gun put to my head at least I could say someone put a gun in my head and stole my money ..vinton county national bank does it with a smile..
-
March 2022 by Squad Leader
terrible customer service here have to jump through hoops to get basic information
-
September 2021 by Mike Wood
They keep telling my creditors that my loan has increased as if I had missed payments but in fact I pay early. They also have a problem calculating my credit score. Email sent this morning….again
-
September 2021 by Margaret Tilley
Customer support is a joke. Have been trying to reset my online account access for 5 WEEKS now. was told to use online support. Cannot even establish a link to their server because it is always down!!! And l, of course, no one at their main branch, or their other branches, can help you. "It's all done online, you can't even call in on the phone." Are you serious?? 2021, not 1921. Let's take it up a step and actually HELP people. Please and thank you.
-
June 2021 by Sidney Snider
Highly suggest switching banks for those of you who go through this one, it’s TERRIBLE. My card was hacked over three weeks ago, they didn’t even contact me about it. I had a new card ordered and IT STILL HASN’T CAME IN!! I’ve called 4 times and each time the customer service rep was super rude. My family has ran into problem after problem with them. Going to be reaching out to corporate, they should be ashamed of themselves!
-
May 2021 by Ryan Duffy
Unfortunately have to close my account. Everything about this bank is good, except they order the junkiest cards from mastercard and they don't give you an option to upgrade. Every 2 months I have to update my payment info because my debit card peels apart. I have a chase card with a metal insert that has lasted a full 4 years. I don't know why they cheap out on the cards.
-
December 2020 by Charles McGirr
They stop my card for no reason and they are always rude on the phone. ATM daily limit is only $500. The daily limit at Chase is $3k. Yes. I know you can increase it but they act like you shouldn't be taking that much money out on a daily bases. Um its my money. Don't worry about it? The VCNB App sucks. It always says your information is wrong 8/10 times. It might be YOUR hard earned money but to Vinton County its THEIR money. You can use it as long as you have THEIR permission. I would NEVER recommend this bank. Any bank but this one. Any.
-
June 2020 by Andreia Rohr
Great customer service and convenient locations. Having the ability to withdraw money with no additional fees through MoneyPass is also a great feature!
-
March 2020 by lisa fox
I have been dealing with this bank for about 18 years. They are honest and helpful. I've had 3 home loans through them. As a smaller bank they don't have as many perks but I've had quick service and helpful people when there have been issues. They explain things thoroughly, if you listen. The closest branch is now 30 miles away but I have no plans to change.
-
October 2019 by Jerrod Morris
They have no idea how to treat people..
-
July 2019 by Kim Adams Blazer
Great bank! No issues and best customer service.
