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November 2023 by LeeAnne Lambert
we will not be going back. the dental hygienist did not tell us her name. she gave her own opinion & diagnosis of the situation which was polar opposite of what the doctor told us & wrote in his notes. then she even gave negative feedback to us to further 'shame' the patient & even provided her 'own' treatment plan = again different from the doctor. then she refused to do a deep cleaning as was the reason for the appointment. we then got the office manager involved. a 'cleaning' was then arranged for us an hour later. in total we arrived at this location early for our appointment & didn't leave until 3 hours later. the cleaning was not up to standard as compared to other places. her technique was slow & sloppy. we left with a below average cleaning & hours wasted out of our day. we will not be returning nor did they offer to schedule a 6 month cleaning for us in the future! as a medical professional I know how important it is to provide the patient with positive care & upbeat feedback as to their condition. this was not done by this woman. she obviously hates her job & wants things to be her way or the highway. I hope the doctor/dentist working at this place removes her from his staff because he will continue to loose patients if this behavior continues. She needs to learn to practice her treatments according to her educational background/ credentials. Bottom line she is not the dentist & had zero right to tell us her opinion & refuse us the cleaning!!! F/U with our insurance liaison will occur!
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November 2023 by Becky Hodges
Very nice staff and dentist They do a good job my only issue was the waiting time. One dentist for lots of patients. Some of the procedures can’t be rushed. I’m not blaming anyone but I think aspen should take a closer look to see how this might be improved upon
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November 2023 by Dan Malivuk
I had an emergency with my dentures. Called Aspen this morning and had my problem resolved in a couple of hours. I needed the work done quickly because I leave for a cruise in two days. Staff was very friendly and helpful.
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November 2023 by Pat Jay
Wonderful. Staff was very friendly & helpful. Dentist was kind & very clearly explained what my probable treatment will be.
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October 2023 by Maureen Clark
Dr. Florian is fantastic, I had 7 teeth pulled and a partial put in...no pain at all. Dental assistant Cierra was so helpful and knew I was nervous. Stephanie at the front desk went above and beyond with helping with my Insurance. Top notch staff! Highly recommend.
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October 2023 by Ashley Preeman
I have been to 3 different aspen dentals around my area in Ohio. This is the only office I will go. I travel 45 mins when I have one 5 mins from my house, just to have this doctor and his team! Going to the dentist is something people don’t usually enjoy, but the doctor makes me feel comfortable, talks to you, has conversation with you, talks you throu his procedure while he’s doing it. And also very good with my baby I had to bring with me! Overall VERY happy and satisfied with Medina aspen dental team
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October 2023 by Tracy Brown
Ridiculous pricing They wanted $2700 to clean my teeth. The receptionist was not even explaining anything correctly or at least where I could understand it. And on top of that, they tried to charge me $825 for antibiotics. Just as bad as the medical field. My advice is find yourself a normal, Dentist and stick with him.
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September 2023 by Tyler
I came in on Sept 11th with an impacted wisdom tooth.They counciled me and notified me of all risks and everything and I decided to get all three out.mind you I have a serious phobia of dentists.I was a bit difficult because of my nerves.i was put under IV sedation didn't remember a thing so I do not remember the names of the team,but it was a young man and two young ladies.They did their jobs exceptionally,professionally and made me feel like a person and I can't express how grateful I am to have been handled by them.This will be my new primary dentist and I live in Sandusky.Thank you so much.Also the lady at the front counter is also a gem.Cant remember her name either.but all around just a good group of people I will recommend to all my friends!
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September 2023 by Oliver Gemmel III
I went in last Thursday for removal of a broken tooth. The staff, including the Dr, were all very helpful and kind. I don't have dental insurance and was worried about being charged outrageously but the prices were really reasonable. I don't know about other Aspen Dental locations but this one is top notch. I would 100% recommend everyone I know to go here.
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August 2023 by Kenneth Reed
I have had the same tooth fall out of my upper denture twice already. When I arrived at the office, they had a little notice on the door that they were having a later opening time. Maybe someone should have called the patients that were sitting in the parking lot waiting to get in? People kept arriving, trying the door, and getting back in their car. Frustrating for we were waiting. Not the least of my frustrations was the fact that this was the 2nd time the same tooth fell out of dentures that are about a year old. Not happy.
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July 2023 by Deborah Yannarell
Dr. Florian and everyone in the office are outstanding! I’ve always avoided the dentist office until pain hit but not anymore! Dr. Florian is outstanding, the dental hygienist Florian and everyone at the office! Thank you so much and such nice people! Outstanding!
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May 2023 by Christine Dubb
Everyone at this office was incredibly friendly and professional. The technician that performed my X-rays was insanely efficient! She made it so easy and quick. The dentist was very accommodating and gave great instructions if my procedure became uncomfortable. He did a fantastic job sidetracking me into not noticing that he was pulling my broken tooth, and presto he was done before I knew it. The hygienist was thorough and also very accommodating. Overall, best trip to the dentist ever!
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May 2023 by Chris Trifari
Was sent here BY Aetna for a PROSTOdontist. Aetna made the appointment. Staff was wonderful... Up until you go to the finance office. Bottom line, that person asked me while wearing a straight face I might add, which my being retired I am on fixed income, for $25,000 up front before anything could be done. Really? My insurance company actually made the appointment. I was told to go there by Aetna on a Saturday to be there 8:00am Monday. Of course earlier than I could possibly get any of my films sent over by other dentists. Waited until 10:30am to be seen. Not a very patient patient at that point. Two stars for the local Medina DENTAL staff, but the financial/office manage cancelled any higher rating otherwise. I explained to her as such... "We're done here," and walked out. Called Aetna back and they won't be dealing with them any more, even OUT of network as this instance was supposed to be.
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April 2023 by Stephanie Camp
Everybody in the office was very polite and helpful and explain things in detail would highly recommend going to Aspen dental in Medina
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April 2023 by Mysticmew
Very fast paced not much detail on what was actually going on and what they planned on doing. Charged me over 600$ just to pull them and don’t get me started on the numbing procedure felt like the needle was touching my brain made my eyes water up. Just think if they paid attention to the patient and listened to me and what I was concerned with would of been that comfortable dentist visit