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April 2024 by Bernadine Green
The clerks working at E&H Ace Hardware in Medina, OH are wonderful. They all are friendly and helpful, especially Joe. Joe helped me when I was looking for a security camera. Instead of me following him to the isle where the cameras were, he provided a seat for me and brought a number of cameras to me. As a senior, I really appreciated that. I decided on one that is powered by a solar panel.
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March 2024 by G Z
Returned a cable that did not fit with a receipt in the morning, not busy . Horrible customer service. Your cashiers need training on customer service. Never again.
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February 2024 by Gina Scardelletti
Been buying wine making supplies from this location for years. Kristin is always so helpful and knowledgeable.
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February 2024 by Mike D
I went into Ace in need of help with a very small project. For the first 25 minutes of being in the store, I wasn’t approached by anyone while I searched for the things I needed. After not finding exactly what I needed, I approached the cashier and asked for help. Minutes later, I was approached by the store manager who reeked of cigarettes and seemed very irritated that I was in need of help. She was extremely confrontational and stand off ish and cussed multiple times during our interaction. I was applaud to say the least. I just needed help.. the whole interaction left me feeling degraded and embarrassed. I seriously can’t believe this company would leave her in charge and the face of there store. I will be skipping the corporate call and making my report to the Better Business Bureau. If I could give 0 stars I would.
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December 2023 by Elysia Sargsyan
Went in to get a quart of primer, the manager tried to tint it but after a while told me that she couldn’t. Not a pleasant experience at all! Very rude! She was irritated, short with me and almost yelling because I asked why she couldn’t tint it. To which she had no answer.
I’d give 0 stars if I could.
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June 2023 by Ginnie Q
Employees are friendly, but no one knows how to mix paint. Dont buy paint because three employees said they were never taught how to use computer to mix a color selected. They sure do sell paint, but don't ask for colors. Management unable to help, just sorries. It took two days for store to find an employee who knows how to work computer. Made extra trips to the store to get a refill, same paint, but again, no one knew how to mix the color selected from their display.Attention management, train your employees! The excuse I received was, "workers are hard to come by". Oh really, now customers will be hard to by when employees can't sell the merchandise.
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June 2023 by roseanne pompignano
CJ was helpful and courteous when buying an outdoor fire pit. He also brought it out and loaded it into our van.
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April 2023 by marc murdock
Hours are not accurate, store closes at 7:00pm, made a disappointing trip up here just to have to turn back.
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March 2023 by jef b
The person that works in the beer brewing section is very helpful. You will spend money here and go home and brew great beers to brag about. All good.
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February 2023 by ty guy
Great experience at Ace today. Car ran low on oil and went in to get some to top it off. Met a very friendly helpful sales associate who not only showed me where to find the oil, but came outside, checked my car to make sure I'd get the correct oil and then helped fill the oil tank. Thank you!!!
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December 2022 by Logan Malone
Randomly closed at 10 am on a Monday. Grocery store employees said they had a call off and the one that did show up didn’t want to open the store apparently.
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November 2022 by Cindy Becks
We usually find the products we are looking for. Employees are friendly, helpful, and professional.
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October 2022 by Regina Romanini
Working at ace nice at first . Cashiers were ok than they make your employment there uncomfortable. They stand at cash register and would just stare at you and not speak. Worst job with very two faced cashiers.
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October 2022 by Russ Sage
They should NOT be carrying Craftman tools.They're supposed to have a lifetimes warranty. But Ace says the number on old one has to match what's in stock.Originally I spent $2000 on Craftman tools a while back because of the warranty.They used to have repair kits. Which the saleswoman didn't know about plus it seems I was bothering her!!!Maybe I'll start buying Husky tools from Home Depot. Especially since their help really wants to help you find whatever you need...
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August 2022 by Ryan Jeppe
Great service. I was working on replacing some old door trim and there were a few spots that had wood rot or had rotten away. I was told exactly where to use and how to use it. The door trim looks great!
