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May 2023 by Joshua Spears
Great bank excellent customer service they care about their customers will recommend people to this bank if they are looking John has been a great help
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December 2022 by Laynes Addiction
Tried to cancel an online purchase $35 dollars to do there job!! looking for new banking
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October 2022 by Lois Gritburgh
Probably too late. Your money is not safe here. KeyBank playing the blame game. Good luck.Personal data exposed due to hack of Georgia-based third-party company, bank saysThe Lyon Firm is actively involved in data privacy and data theft cases and is currently investigating the KeyBank data breach on behalf of victims and plaintiffs.KeyBank Announces Third-Party Data Breach Following Incident at Third-Party Vendor, Overby-Seawell CompanyData hack prompts lawsuit against KeyBank, vendorKeyBank class action alleges company’s negligence contributed to data breachMyPayrollHR wasn't the first: Another payroll scandal this year left KeyBank exposed for $90 million
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June 2022 by destinyredd destinyredd
Erin should be a teller. Don't let her do your serious banking. She should not be behind a desk. Only a bank teller at the most after the disaster she left out account with. :(
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April 2021 by Tracey Carroll
Like many, I don't venture inside an actual bank too often, but when I do they're always friendly, pleasant and helpful.
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February 2021 by Brittney Samaco
I opened a personal checking account with Key on 12/14/2020 & still have NOT recieved my ATM card via mail. I found out yesterday KEY bank can issue a temporary ATM card to be able to obtains funds through the ATM til my card comes. I contacted MEDINA KEY BANK today around 2:30pm & the gentlemen working (idk his name but he was working today 1/14/2021 between 2:45pm - 4pm at the Medina OH KEY Bank Branch) he stated I could come in right now and obtain a temporary ATM card. So I left my place of employment early because they close at 4pm. I got to Key Bank in Medina at 3:45pm, I'm assuming the same gentlemen (as there was only one Male working behind the counter) he stated they could not issue me a temp ATM as the machine is down. How come this information was not given to me when I contacted them at 2:45pm. When I asked how long the machine was down I was told all day. So I'm not exactly sure why I was told to come into the Key Branch in Medina OH at that very moment to get a temporary ATM card if the machine has been down all day. I'm already regretting switching to this bank. My advise is do not switch to Key only because the customer service has been absolutely horrible & I've had them only for about a month. Dont switch to KEY unless you want communication to lack & employees to waste your time with their incompetence! Good luck folks lol
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December 2020 by **
This bank outsources many of its business support auxiliary network overseas to places like Malaysia, Philippines, Indonesia, and Hawaii. These offshore hubs have access to all your personal banking information in their system, mirroring that of the bank's mainframe. If you haven't suffered a loss by fraud in someway, may it be a little issue, a problem of sorts, or hundred of thousands of dollars out of pocket, becoming a target is not an unreasonable possibility. For example, if your customer account has had unauthorized or unusual activity you may already be at risk, i.e. a data breach has already occurred that compromises your personal information-ergo, susceptibility for misuse of that information anytime or any place, and to anyone linked to your name. Furthermore, whenever a clients information is submitted through security protocols, those sensitive details are passed to those outlets.
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November 2020 by Sandra Surman
Drive-through takes for ever I would even give it one star