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May 2023 by Joshua Spears
Great bank excellent customer service they care about their customers will recommend people to this bank if they are looking John has been a great help
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December 2022 by Laynes Addiction
Tried to cancel an online purchase $35 dollars to do there job!! looking for new banking
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September 2022 by Lois Gritburgh
Probably too late. Your money is not safe here. KeyBank playing the blame game. Good luck.Personal data exposed due to hack of Georgia-based third-party company, bank saysThe Lyon Firm is actively involved in data privacy and data theft cases and is currently investigating the KeyBank data breach on behalf of victims and plaintiffs.KeyBank Announces Third-Party Data Breach Following Incident at Third-Party Vendor, Overby-Seawell CompanyData hack prompts lawsuit against KeyBank, vendorKeyBank class action alleges company’s negligence contributed to data breachMyPayrollHR wasn't the first: Another payroll scandal this year left KeyBank exposed for $90 million
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February 2022 by destinyredd destinyredd
Erin should be a teller. Don't let her do your serious banking. She should not be behind a desk. Only a bank teller at the most after the disaster she left out account with. :(
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February 2022 by Sunni Wojnarowsky
Thank you for fixing my dispute in record time. Sometimes that can make the difference between a really rough few days and just being able to relax.
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April 2021 by Tracey Carroll
Like many, I don't venture inside an actual bank too often, but when I do they're always friendly, pleasant and helpful.
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February 2021 by Brittney Samaco
I opened a personal checking account with Key on 12/14/2020 & still have NOT recieved my ATM card via mail. I found out yesterday KEY bank can issue a temporary ATM card to be able to obtains funds through the ATM til my card comes. I contacted MEDINA KEY BANK today around 2:30pm & the gentlemen working (idk his name but he was working today 1/14/2021 between 2:45pm - 4pm at the Medina OH KEY Bank Branch) he stated I could come in right now and obtain a temporary ATM card. So I left my place of employment early because they close at 4pm. I got to Key Bank in Medina at 3:45pm, I'm assuming the same gentlemen (as there was only one Male working behind the counter) he stated they could not issue me a temp ATM as the machine is down. How come this information was not given to me when I contacted them at 2:45pm. When I asked how long the machine was down I was told all day. So I'm not exactly sure why I was told to come into the Key Branch in Medina OH at that very moment to get a temporary ATM card if the machine has been down all day. I'm already regretting switching to this bank. My advise is do not switch to Key only because the customer service has been absolutely horrible & I've had them only for about a month. Dont switch to KEY unless you want communication to lack & employees to waste your time with their incompetence! Good luck folks lol
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November 2020 by **
This bank outsources many of its business support auxiliary network overseas to places like Malaysia, Philippines, Indonesia, and Hawaii. These offshore hubs have access to all your personal banking information in their system, mirroring that of the bank's mainframe. If you haven't suffered a loss by fraud in someway, may it be a little issue, a problem of sorts, or hundred of thousands of dollars out of pocket, becoming a target is not an unreasonable possibility. For example, if your customer account has had unauthorized or unusual activity you may already be at risk, i.e. a data breach has already occurred that compromises your personal information-ergo, susceptibility for misuse of that information anytime or any place, and to anyone linked to your name. Furthermore, whenever a clients information is submitted through security protocols, those sensitive details are passed to those outlets.
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June 2020 by Sandra Surman
Drive-through takes for ever I would even give it one star
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May 2020 by Sierra Snipes
Hello,
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January 2020 by Marc Murray
employees should do what they say they are going to do
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September 2019 by George Angelis
I set up a bill pay account and Erin and Shelby were very helpful.
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August 2019 by Michael Surratt
Great Bank, great customer service. Recently opened an account with Key and couldnt be happier. They were friendly and answered all of my questions. I had an issue with check ordering but this was more of an issue with Harland, Key helped me resolve the issue .
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July 2019 by Jesse Warren
Terrible bank, terrible place to work. Closed my account said I was a risk... but won't provide me any details. Do not bank here. Their app sucks, there mortgage process is awful with 90 day turn times. The home equity center can't close a door. They are so unorganized.
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July 2019 by J W
Terrible bank, terrible place to work. Closed my account said I was a risk... but won’t provide me any details. Do not bank here. Their app sucks, there mortgage process is awful with 90 day turn times. The home equity center can’t close a door. They are so unorganized.