-
February 2024 by Gregory Klebs
Eric helped me so much! Great employee and great company!
-
February 2024 by Tom Burson
The people at National Design Mart are amazing. From start to finish everyone was so helpful,friendly and professional.
-
February 2024 by Kevin Smith
Friendly and helpful staff. Prices seem very fair and installation is well organized and quality.
-
February 2024 by Amanda Supelak
Had a fantastic experience with National Design Mart’s granite team, especially Pam Clark. She was professional and experienced, wonderful to work with. We are beyond thrilled with how our Yukon Quartz countertops came out. The installation team was polite, professional and took their time. Could not be happier!
-
February 2024 by Mike G.
google sponsored ad brings this company up as clearance hardwood flooring. no product availability on website, none in stock all this was discovered by a phone call where the woman I spoke with was curt, forward, answered questions that just created more questions, when I said, ok, thank you for your time, she just hung up on me. Thsts fantastic.
-
February 2024 by Erika P
This company is the worst." THE GREAT MISTAKE" They destroyed the floor of my second floor putting in carpet. They were banging on the floors like a JACKHAMMER. The foundation now shakes. They dropped the furniture down from so hard the floors now shake all the time. They seem to mess up people houses, but when it comes to homes and they do corporations because they can bang on floor extremely hard. I am not sure why all of these news stations are endorsing them. This company to not care or take responsibility. I had to call the CREDIT CARD COMPANY TO GET MY MONEY BACK . THIS IS HOW THEY TREAT THEIR CUSTOMERS. The first time I ever contacted them about this their customer service hung up on me. I want your customers to know that they can get their money within 30 DAYS with credit card and to never pay you with nothing but credit. Better yet do it BEFORE 25 days and do not believe their promises. He came over and hardly say anything they cannot see nothing wrong. They definitely higher INCOMPETENT workers with NO SKILLLS. Also not to mention your INTOXICATED worker. I'm sure you know who I'm talking about. Your response below which is so lame please contact are service department below in your response. I emailed you and you did not respond back to me yet since. Your company needs to do better. I want you to pay to have the foundation of my home that you destroyed. P.S. I almost forgot that I gotten hardwood floor install on the first floor. Oh boy the floor was incredibly installed in wrong. The floor JUMPING up and down like fish out the sea. "No lie" Again management came over walked on the floor and act like nothing is wrong. Thats why the CREDIT CARD COMPANY was on my side. Again the foundation was destroyed. Please help me Katie Kelly!!!!! Katie I just called today and both of my order number was given to me with no problem why can you not find them Katie. I have a quote for the foundation of my home to be repaired from a reputable company to repair it. PHIL GIBSON WEEK OF 1/1/5/24 THE OPERARTIONS MANAGER IS NOT HELPFUL. HE JUST SPOKE TO A TOP-RATED COMPANY AND HE BRUSHED THEM OFF I EVEN HAVE A QUOTE AND SAID HE DOSENT KNOW ANYTHING ABOUT IT WAS NOT THEM. SOOOOO NOT HELPFUL. PLEASE NEVER GET SERVICE OR BUY ANYTHING FROM HERE.Also they destroyed my FRIENDS stairways with the initials Of C.M. in his home No matter how many times they came over for repairs it got WORSE and WORSE.I encourage anyone that this happen to please post your situation.
-
February 2024 by Delvor Carlisle
Lia was very helpful and very patient working with us. The installers were very neat ,clean, and courteous
-
February 2024 by Erica S.
I purchased 1200 square feet of vinyl flooring from this company 12/21 and had it installed by them. About a year and a half later, the flooring started coming up in areas and moving. I called the company to make a claim on it. Started the process in October 2023. I JUST got a denial letter yesterday about my claim stating that the flooring literally coming up and off the floor is due to those areas being "high traffic areas." I bought my floor so I could walk on it. I bought vinyl for the durability. This company will not stand behind it's products or the people they sub in to do the installation. The installers told me it was supposed to be a 2 day project, but they rushed to finish it in a day. I am quite sure now that they cut corners to finish in a day and I am paying the price for it. They no longer make my flooring and my kitchen is full of broken boards. The inspector's report states that the flooring is off the floor a quarter inch in a lot of places. So ow I am going to have to pay someone to not only put a new floor in, but to completely tear of the piece of garbage NDM put in. Run as far away as you can. Poor quality products, poor workmanship, and absolutely will not stand behind their products or their work after only two years of use (and the floor was not cheap!).
-
February 2024 by Kim Giberson
Would give 0 stars if I could.It took them three vanities to get the correct one delivered.They delivered one faucet for a two sink vanity. When the second faucet came in, it was the wrong faucet.These mistakes caused delays in project completion.When I originally posted a review, I received a reply from the customer service manager that she would escalate this situation to management.Over a month has gone by and no one has reached out to us.Either they are too busy (due to lack of a quality system) or they don't care.Due to all of the problems that we encountered in this remodel, I will never use this company again, nor would I ever recommend them.The worst experience I have ever had with any company.
-
February 2024 by Peter B.
Can't speak to installation because I have never purchased anything from them due to their sky high prices. For example, I just purchases 1300 sq. ft. of LVT flooring. The other quotes I received for the exact same flooring ranged from $4,200 to $4,750. They quoted over $5,500. That's $1,300 more than we ended up paying for it. We had the same experience when we priced cabinets and tile.
-
January 2024 by John Clayton
I had an excellent experience with everyone at National Design Mart, from the girls at the front desk to my sales associate Tonya Odadzin. Tonya was very helpful and knowledgeable, she worked a great deal. When she was not available during the early stages of the process other associates jumped in and helped direct me on her behalf. The installation crew was amazing, clean, fast and effective. They were on time and very professional. I had a chance to speak to a manager while he was interacting with others at the front desk and made sure to tell him how happy I was with my experience. I drove from Lake County to Medina County and do not regret my choice despite the distance. I would recommend National Design Mart to anyone.
-
January 2024 by Chris Strekely
Don't buy carpet here unless you have showroom lighting in your house the finish carpet in the house is darker than sample you take at home
-
December 2023 by Johnny
Messed up my backsplash. Very expensive quartz backslpash left huge crooked gap near the hood. Manager came out to look at it and says its normal and barely talked then put almost half inch caulk to hide it. I don't recommend
-
November 2023 by Michelle Molinet
Please take your contractor with you so you don't get stuck with the wrong material!! We had National Design Mart provide all materials for our new tiled shower. We are very pleased with the tile we purchased but we were sold the wrong size trim and the wrong type of grout for the project. Our contractor could not use either during the install. We understood these items were classified special order and not returnable but we placed reliance on their sales team to put together the correct materials for the job and never thought we were buying the wrong stuff. We relied on them to be the experts and it cost us! Please take your contractor with you when you are buying material and don't put your trust in the sales team because if they are wrong National Design Mart will not make it right!
-
November 2023 by Robert Green
Bitter sweet here. Great selection on many types of building supplies. The problem occurs when shopping alone. There are no prices on anything. You must talk with a rep, and they don't know the prices either without looking them up. This makes for a terribly slow way of shopping. They want you to find what you like then they give you a price. Backwards and painfully slow, it also make the sales reps look dumb for not knowing prices, but how can they remember 1000s of prices. Someone buy them a price gun!!!
