Public Storage in Medina offers a range of storage solutions with a focus on customer service. Customers appreciate the cleanliness of the facility and the helpfulness of the staff. Shauna, in particular, has been noted for her ability to assist with issues and answer questions promptly. Although there was an initial complaint regarding rudeness from a staff member, management took steps to address concerns, with the District Manager reaching out to provide support. Many customers have found the process of reserving and upgrading units to be quick and efficient, making their experiences mostly positive. The facility is also praised for its security, giving customers peace of mind about their stored items. Overall, Public Storage in Medina is recognized for its personal attention and commitment to customer satisfaction over its nearly 50 years in business, making it a reliable choice for storage needs.
Michael and Rob were a great help getting me in my unit.
June 2026
I am currently standing in the office of Public Storage in Medina(pearl rd). Rob has been extremely accommodating and friendly. He's made this a tremendously comfortable experience. The unit is dry, clean, and secure. I will definitely recommend this location and this gentleman to anyone needing storage.
June 2026
Ervin is super helpful and a nice gentleman. Appreciate all the help!
