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February 2024 by Sandy Nedley
Love this store. Great customer service.
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February 2024 by johnnyvegass
Place is just awful and ran by an awful manager. Got 5 things today only 4 lines open all 5 people deep. I was in line for 14 mins waiting to check out. It's like this every single day every month of every year. Why not hire more people? Why not run the store like you care about the customers?
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October 2023 by emily wanchisn
2 lanes open at 3:30 pm. It shouldn’t take me 20 minutes in line to check out 8 items…… will need to start timing it out adding an extra 79 minutes to make sure I get my kid from school on time. Absolutely ridiculous.
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September 2023 by Essence Vance
Prices are astronomical now. Marc’s used to be cheaper than Walmart now it’s the opposite. I also feel they play the most terrible music in the entire world way too loud on purpose just so you don’t spend a lot of time in the store.
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June 2023 by Katie Luke
Clean, friendly staff but close out section has gotten ridiculous. Prices used to be great in this section, now its ridiculous, whoever is in a charge of that pricing needs to calm down, same close out items at other Marc's locations are not marked high like this marcs does
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November 2022 by Tammy W
I bought two of the same items one was marked for 4.99 And the other was marked 9.99. Peeled off the 999 sticker and it was 499. Really 100% markup. Are used to shop there a lot but I will rethink that.
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September 2022 by Jim Babcock
All in all a good store but I wish they would have more than one register open on a Friday at 6:30 pm.
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August 2022 by Nicholas Motz
Great store. Good prices. Clean and organized. Only reason I can’t give it a five is because they never have enough check outs open.
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August 2022 by Don Patton jr
Marc's in mentor on the lake is my favorite grocery shopping store. Good prices, easy to find items, convenient to use. Good value!
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July 2022 by ken
They never have in stock what was advertised!!! I waited at the deli counter for over 15 minutes and no one showed up. I asked a few employees and even the manager. They called out over the PA. NO ONE SHOWED UP AND I LEFT. Will not be going back again.
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July 2022 by Ron Stack
Easy checkout...plenty of products
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May 2022 by Michael K.
The only reason this is not a 1-star rating is because of the manager on duty who was professional when we complained. 4 different people, all young people, exuded poor customer skills service this morning. All acted like entitled, spoiled brats that should not be in the customer-facing jobs they have in the deli and as cashiers. We will NOT be going back for quite some time. I will not spend my money in a place that so obviously does not appreciate my business. The young employees at this Marc's location clearly have a big attitude problem.
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March 2022 by Chasity Strawder
I love the close out deals. I always find inexpensive stuff for our home. However, the check out lines are always very long with only TWO cashiers. I wish they would consider installing self checkout lanes. I can sometimes find some good stuff on sale but overall Marc’s groceries are expensive.
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February 2022 by Christina Gliesman
Marc's @ Andrews Road, Mentor-on-the-Lake, OH: 1/12/2022: About 2:00pmWhat a great shopping experience! The girl working the deli counter provided excellent service! I wish I knew her name. She had long dark hair in a pony tail, a Marc's hat and wore glasses. The elderly gentleman ahead of me was chatting her ear off, and she was very receptive to him. You could tell the way she treated that gentleman probably made his day! When it was my turn, she was very friendly and accommodating! Once her coworker returned, she even seemed to be outgoing and happy with her as well!☆☆☆☆☆Thank you!!!
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September 2021 by David Lastoria
I strongly suggest that when you have items on sale, to make sure that you have extra on hand to supply the extra demand that that sale item(s) will generate!!!! Touch base with the vendors to leave extra in the back room to satisfy the demand! The sale ends on Tuesday, the day the vendor will be in. The holiday is on the Monday before. Today is Saturday. Already out of stock...smh I blame the poor management skills of the new lady manager that replaced a great male manager that has been there for years.