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May 2023 by George L.
The only thing harder than purchasing an AAA insurance policy is cancelling one. Internet communication is dismal.
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May 2022 by Dana Barbish
worst nightmare in my life booking a cruise with this Branch. one minute I'm being told that I could receive a refund the next minute I'm being told I can't get a refund that has to be issued in a voucher. while having everything in writing saying I am due a refund. customer service never followed up with any of the issues that we were having basically just told us there's nothing that they can do for us. save your time and go to another branch. in touch with the district manager now so maybe they can help me very disappointed on the way this whole process was handled
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May 2022 by Patricia Stephens
My trip was made without to much hassle. But now I have called and left message 3 times for Elizabeth and she has not returned my call. It is 18 days before my trip if she has no information yet at lest have the decency to let me know that. Should have went to Solon.
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February 2022 by Stacey B.
Wish I could give no stars. Called for a battery charge at 3pm. Called at 5:30 for an update. Told I would hear back in 10-15 minutes. Heard nothing. Called at 6:45 and was told the road service technician would call me. Never happened. Called at 7:40 and was told they were really busy in Ohio do they were giving no ETA's. Also signed up for text message updates and got none. Boyfriend uses another service which he called at 8:15pm. The got here at 9:45 and called twice before arriving with ETAs and apologies for it taking so long. At 10:45 I called AAA back to cancel the service and asked to be called by a supervisor tomorrow to get my membership fee reimbursed. My membership expires in March and this was the first call I had into them in years and I never got the service I requested. I know I sound angry and I am especially after I explained to them on each call that I had a family member in the hospital I needed to go visit who is terminally ill and I missed visiting them due to my 7 hour wait that got no results.
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February 2022 by Ellen Brown
Crystal was nice. It's strange all they do is hand you books and have you find your own places
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February 2022 by Mary Jedlicka
Travel department was extremely helpful. Exceeded expectations. Thank you!
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January 2022 by Elizabeth H.
The staff at AAA are wonderful! The Mentor office has insurance and travel agents. I also go there to get maps and triptiks for our family road trips. They are always so friendly and helpful!
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December 2021 by Bob W
Called to get car battery service. Mobile tech arrived on time and installed a new battery. Good service, good price and good warranty.
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November 2021 by marlene jones
Excellent service from Jason for travel plans. I've been with AAA at least 26 yrs and today's service was the best ever. Trip OH to WI.
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September 2021 by Kimberly King
Nice place. Can book trips and pick up accessories and much more.
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August 2021 by Jj Lecht
Very helpful and efficient
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August 2021 by STEPHEN Appeldorn
Excellent service!
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June 2021 by Carole Taylor
Very polite! Helped me get everything I needed. Informed me of latest shopping opportunities, very greatful!!!
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March 2021 by Paul Cwiok
Did some plane reservations Elizabeth is great
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December 2020 by Juan Gonzalez
Simple in and out. Great prices, lowest I've seen and it's clean. Just need window washing fluid in their bins.
