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March 2024 by Mike Crews
Got all the way out here and was a few minutes late due to getting lost in the parking lot, and so I thought I was going to be turned away, in fact they were trying to reschedule me for the next day but, they were able to get me in and close to the time I was supposed to be there which was 11am at 11:30am. They really blessed me because they had like 37 appointments scheduled for the day and they were able to squeeze me in. The eye doctor made sure to let me know that I needed to talk to my doctor because my prescription changed drastically. I was in and out which was fine by me, and they walked me through pricing for the frames. Definitely better than the Mayfield Heights location, I think I'll be going to this one from now on!
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March 2024 by david lundgren
Nice place to get glasses
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March 2024 by Jack Rich
Gotta live the warranty
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March 2024 by Patrick Brzeczkowski
Worst store in the company to deal with. Simple transactions turn into major issues. Staff very rude, argumentative. Called another local and had issues handled quickly and pleasantly.
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February 2024 by Melissa Evans
Exams are always easy but my husband got glasses for the first time in the 13 years we have been together. I didn't know how to help him since he looked unrecognizable to me so Monica helped us. She helped him find a pair that look great on him and gave her honest opinion. She was very nice to both of us and even recognized me when I came in to pick up our glasses. She is an amazing employee and you should take care of her! Thank you Monica!
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February 2024 by Marianne Washco
Jayden was very friendly and professional! She made the whole experience enjoyable!
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February 2024 by Jill Stroup
Customer service is great, the staff is so nice. Would go back again.
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January 2024 by Cynthia Neal
Great service from start to finish
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December 2023 by Sharica
Customer service and the doctor was terrific helping me find glasses getting my prescription right will be back Very professional and everybody was so helpful
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November 2023 by Kathie
I was very grateful for the impeccable customer service I received from Sarah. She went above and beyond in my opinion. I would highly recommend!!
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September 2023 by Ivan Ivaskovic
Refused to replace a defective contact lens. I was told to just open another single lens pack. So, I paid for a product I can’t use because it’s defective. They refused to stand behind the product they sold me. Lost my business.
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August 2023 by Shaina Luptak
My daughter and I went here for our first time. It was beyond professional, clean and a variety of glasses to pick from. The doctor was very knowledgeable, honest and took her time to make sure I got what I needed. Even when finishing up and checking out, the young woman who helped, was so friendly. The price for everything was very reasonable. We will definitely be back!!
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August 2023 by Chuck R.
Outstanding customer service throughout my visit. I can't say enough about Paul. He took his time with me and was extremely knowledgeable about the many questions I had being a first time eyeglass "user". I'm actually excited to receive both my daily and safety glasses on the 26th. Thanks again Paul and team. ??
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August 2023 by carmen frederico
On 7-15-23 i was involved in an accident and my glasses broke.I called the Mentor office and asked if my warranty was still valid and it had expired by a day.The gal on the phone was so nice she spoke to the manger and they ordered me a new pair at no charge.I am so grateful to that young lady for her help and the office manager for really showing me that they are truly Americas Best.Thank You.Carmen from Wickliffe.
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June 2023 by Monica Wojciechowski
They were great! Took care of me and are making sure that I can see with new contacts. My eyes got messed up because of small strokes and I had lasik done in 2008 which now because of the strokes my eye sight changed. I’m happy I chose this place. Dr. Lange is helping me correct my vision.
