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April 2024 by Paige Wylie
Amazing experience! I went in with little idea of what I was looking for and Kaylee took her time to show me many amazing options that fit my ideas. She was very helpful and nice!!
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March 2024 by Caylin Allred
I’ve had my ring for two years. The whole center stone has collapsed twice. When they fixed it the last time they set my center stone crooked. Then a stone fell out and needed to be replaced. I went to have it fixed AGAIN to straighten out my center stone so a 4th time this time at the Beachwood location and they cleaned the ring and it looks the exact same. Crooked, and identical to the before picture I took. I’m bringing it in for a final time tomorrow back to mentor. For a $3000 piece of jewelry I’m so disappointed. I have my wedding band on layaway and I regret it immensely I wish I had gone somewhere else all together. All I have to say is I would avoid this jeweler and if you do choose them, definitely get their insurance. It’s so hard to love a ring you’re going to have forever when there is so many issues and they don’t seem to try to take the time to fix the issue the right way. So so so disappointed. I’m really hoping tomorrow is the LAST time I have to come back for a long time. There is no reason that at 2 years of wear there is this many issues it’s ridiculous.
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February 2024 by Mikayla Payge
Rob helped us so much and was very patient with us and he had great customer service.
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January 2024 by Terri Misencik
Tiffany is awesome! She knows exactly what design and piece fits you! She has great customer service skills and an eye for detail!
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January 2024 by M agers
Management team was very unhelpful to the clerk that helped us place the order. Kid was literally afraid to ask for help because they were so critical of him. Placed an order the Saturday before Christmas, told order would be in before Christmas, it wasn't but I wasn't concerned with that, we ordered it late so I understand it's a busy season. Called Saturday of Christmas weekend, told it wasn't in but would be in next week. No call the next week, so I called, was told it wasn't in but would be the following week for sure. Here we are the following week, still not in, was told it should be in later today, but if not than....you guessed it, should be in the following week. This wasn't a super custom order, it's a staple item in their catalogue, has been three weeks, they don't know where it is. Will definetly not order anything else from Ashcroft and oak or Rogers and Holland jewelers again. Just hope we actually get the ring for my wife before next Christmas.
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December 2023 by Patrick Frato
Taylor Blackman is the best sales associate, Very helpful
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December 2023 by Terry Miller
Josiah and Kaylee took great care of me. Will always go here for my jewelry needs strictly because of those two. Couldn’t be happier!
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December 2023 by Joshua Mead
The staff here are very nice and not at all pushy, and are very knowledgeable about the peices. I will continue to shop here for any jewelry I need
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November 2023 by Christopher Miller
Very great customer service! Would definitely recommend an will definitely visit again! Thank you very much Josiah ??
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November 2023 by Gabe Ruzycki
Josiah had great customer service!
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November 2023 by Kim Andersonville
I had an amazing experience upgrading my wedding ring!! Very professional ?
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November 2023 by Jason Kristo
I can’t say enough great things about the team at the Great Lakes Mall store. Especially Kaylee, she has been so helpful with my engagement ring purchase helping me find the perfect setting and diamond. I’m pretty specific with my requests and she has been wonderful!
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November 2023 by Betty-Jane Penrod
We dealt with Kaylee when we came to look for some jewelry for gifts and for myself. She was most helpful. She had creative ideas, and showed us a variety of options. It was a pleasure doing business with her and we hope to again.
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October 2023 by Phoenix Trucking
Kaylee was very knowledgeable, sweet and right on time with helping my husband and I with picking out a new wedding rings. My husband also upgraded his earrings as well. We really would like to give a BIG THANK YOU TO HER BECAUSE OF THE SENTIMENTAL PIECE SHE HELP CREATE FOR MY MOM AND MY HUSBAND SISTER! Great customer service! Thank you! See you all soon!
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October 2023 by Donald Bertleff
Great Customer service!Was very open to reviewing different items as well as providing information on the differences. We will definitely be back to shop again.Satisfied Customer!
