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January 2025 by Dawn Hairston
Have to try this establishment not happy with som ctr establishment 3x
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June 2024 by Jonathan Steel
Want to buy a new phone or get service? This place will gladly take your money! Need help with technical issues, bill problems, random price hikes, random disconnections to your line, or want to change numbers? Not at this store! It’s a worthless greedy corporate location hellbent on “sell sell sell!” Rather than applying customer service to help their customers, they just want to sell you new device and services and ignore your issues with the service you pay for. If you have issues they say they can’t do anything and then they’ll tell you to call customer service (probably to some overseas company where English is their second language so this multimillion dollar company can save money… or rather the CEO’s pocket money) and promptly kick you out of the store. Hope you have 5 hours to wait on hold then describe what your problem is. Can’t forget how the company raises your bill randomly then lies about your bill due date, then disconnects your service THEN asks for a high fee to restore it. Definitely leaving AT&T for good! 15 years of being used and abused is long enough.
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June 2024 by Bruce Pedersen
The staff at the ATT Store on Mentor Avenue are top notch. Attentive, quick greeting, and very good at what they do. Highly recommend!!!
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April 2024 by felice Kahan
Stopped in with phone on last leg- Kevin and Julian were able to somehow save info in between flickers and salvage my info & pics- they made my crisis moment into a smooth calm experience. Excellent knowledgeable friendly service- highly recommend them and this store!
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March 2024 by Sean Palko
Tommy was awesome to work with, by far the most seamless transaction I have ever experienced when upgrading to a new phone.
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March 2024 by Doug Land
Went in on Thursday for a new phone. Dre was great to work with and very friendly.
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March 2024 by Cassie P
Tom was great
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March 2024 by Denise Nero
I never leave reviews but I had to share my experience at the AT&T store in Mentor .I went in there to exchange my 6S cell phone and the person helping me was Tommy V. He took an interest in my other bills as far as cable and Wi-Fi and before I knew it, he was able to save me quite a bit of money each month. He took the time to explain everything as I am not tech savvy and made the transition very easy. If you’re afraid of technology and unhappy with your cable bill go see Tommy V at AT&T!
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February 2024 by Polly D.
It would be nice if they answered their phone. i tried several times to reach this store, NO ONE ANSWERED the phone!! I understand places get busy but i tried SEVERAL time within a 20 minutes, still no answer.
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February 2024 by Ronald Martin
Corey was very helpful. He went above and beyond to help me out.
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January 2024 by Michael Pietrangelo
The store rep was very helpful.
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January 2024 by vedant shirke
The AT&T store provides a streamlined and efficient experience for customers seeking telecommunications services. The knowledgeable staff is helpful in guiding customers through their product and service options, ensuring they find the best fit for their needs. The store's layout is user-friendly, making it easy to explore the latest devices and plans. Additionally, the customer service is commendable, creating a positive and hassle-free environment for resolving queries or making purchases. Overall, the AT&T store offers a reliable destination for those in search of quality communication solutions.
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December 2023 by Dale Sunderlin II
Salesmen couldn't do anything. Their network was down. Corporate handled it for me
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December 2023 by William Shaw
Stopped in to upgrade my iPhone. We were so lucky Tommy was the next up sales rep. He was beyond awesome. We have a family plan with 7 lines. Without asking, he searched for various deals and saved us $100 off our phone bill. He then asked about internet. We ended up getting the fiber internet (faster) and will be paying less than Spectrum (bye bye always increasing charges). Can't say enough about how this trip worked out for us. Hope he is there next time we upgrade but probably won't because he will be (or should be) training others on excellent customer service. Thanks Tommy!
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December 2023 by Roberto L.
I went here to get my phone replaced through asurion telling me to come to the store and the guy told me I had to do it online and he couldn't help. I called the next closest ATT and they were like yeah come on and we will help you out lol. Maybe just laziness or he didn't know what to do. Confusing that when you make a claim online it tells you to go to the store
