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December 2025 by Joe K
Awesome service! Even a snow storm didn’t slow them down! Great customer service and sales reps.
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December 2025 by James Cooke
I had just begun my auto search and Mentor Audi was my first destination. The sales person, David Schulz, listened to my wants and found a used Q5 that met all my needs. Deal done. David made short work of my search. Happy with the whole experience that included a fair deal on my trade in
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December 2025 by Matthew Long
Perfect dealership experience. Chris was very responsive via email and text to accommodate a time to come in and test drive. Car was immaculate and perfect for me, hassle-free and easy process for purchase.
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November 2025 by Miranda Grom
David was great to work with! Professional, kind and very responsive to all our questions.
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November 2025 by John Kachursky
Excellent service. David was very helpful in finding us a q5 to replace the one we lost. I would highly recommend this dealership t o anyone.
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November 2025 by Michael Rhoades
Smooth transaction, fair prices.
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November 2025 by Jayvante Ross
My first car!
Now, I’m VAG for life.
One Year Later (almost): Update - This car has not a single code or error to date.
Multiple times over, people have gotten in and said (without cohesion) “this thing is smooth.. it drives like it’s brand new.”
A gem, I’ll say again. The first car experience I prayed for many times over.
No major trouble yet (little bit of Ohio rust).
Before we begin, I must add that their detailing and cleaning of my car before pickup was awesome; the car was so clean you could lick it and he made sure to pull it inside on the cold day I came to make my deposit, then pulled it outside on the warmer day for pickup.
My experience was great, the car was in amazing shape and looked even better than the photos; I will say, the car I looked at might’ve been a unicorn. (Knock on wood).
I bought a used Jetta, 2012 2.5L, my salesperson Chris made the process extremely comforting and assuring, he was very clear that this car was sold as is, but still let me know that it was not a warning, more of a guiding statement, as the car was in beautiful working condition.
Another thing I respected, if he didn’t know why something on the records was done; he didn’t lie and make up a backstory, simply told me he did not know and gave me his best explanation based on history and such.
At first I was nervous that my experience would be less than satisfactory since I was not buying a $150k Rs6, however that wasn’t entirely the case.
My car looked practically brand new, just as new as I could afford and the records were there, I got-unseen to me from the listing—spare tire, which was nice and an extra set of winter/summer floor mats.
Anyway, what I appreciated was receiving both keys, a valve stem cap upon my request and what really made me happy was the full tank of gas, my family and I were grateful, we had a two hour trip back home and that gave us one less thing to worry about.
On my way home, the car drove better than I had hoped and better than I wished for.
Allover a great experience for me and much, much better than I anticipated.
I’d recommend Chris through and through, he seems to be the nicest guy in there too.
(Not that the others aren’t)
Thanks for a very good first-car-buy, I’ll remember this forever.
Couldn’t have made out better than this.
(Knock on wood again)
Hope to keep it in tip top shape and do my part.
Last thing, it felt no different than buying the $150k rs6, I guess is my claim for this review, they put the same amount of effort into giving me a good experience and spiffing up the presentation as they would anything else in their showroom.
Only other thing that could’ve been done was offering another 100k mile warranty haha.
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November 2025 by Jonathan Stokes
Purchased a 2025 Q5 from Kevin and the experience from start to finish was amazing! He made everything easy and the whole process was quick. They gave me fair value on my trade and made my very first Audi purchase a great experience. I highly recommend Kevin and this dealership if you are in the market for a new/used Audi!
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October 2025 by Jeff Pakeltis
Highly Recommend! 2nd time through working with David and Mitch and the process of both purchases couldn't have gone smoother. Extremely informative and consistently available to answer question or provide additional information when requested. Above and Beyond! Side Note: Pat and Dale in the Service Department are Top Notch as well and have always taken care of our family in a professional and timely manner. Appreciate the continual attention to detail from this crew.
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October 2025 by Jason Abernathy
I’ve been bringing my cars to Audi Mentor for close to two decades, and Dale has always taken great care of me. On my recent visit with my 2021 Q3, I met Clayton for the first time and was equally impressed by his professionalism and courtesy.
Even when there weren’t any loaners available, Dale went above and beyond to make sure I didn’t leave without one. That kind of service is why I keep coming back. Thanks again to Dale and Clayton for making every visit smooth and stress-free.
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October 2025 by Sherri Perry
I just leased my 3rd Q5 and absolutely LOVE the new 2025 model!!!! Their service is literally unparalleled! From sales (ask for David at Audi Mentor,!) to service I have only had amazing customer service!
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October 2025 by Chad Patete
I recently purchased a new car from Audi of Mentor, and unfortunately, it was totaled in an accident shortly after. What could have been a stressful experience turned into an incredibly smooth and positive one, all thanks to the amazing team there.
Kevin, my salesman, went above and beyond to make sure I was completely taken care of. He handled everything with professionalism, empathy, and genuine care. He worked tirelessly to find the perfect replacement vehicle and made the entire process effortless for me. His dedication and attention to detail truly set him apart.
Pat, from the service department, was absolutely phenomenal. He was professional, thorough, and ensured every aspect of my new car was perfect before I drove it off the lot. From start to finish, his communication and commitment to customer satisfaction were top-tier.
Even the window tinting service was flawless- the quality and craftsmanship exceeded my expectations.
Audi of Mentor has earned my full trust and continued business. Thank you, Kevin and Pat, for turning an unfortunate situation into an exceptional experience. You both represent everything a luxury brand should stand for: integrity, care, and excellence.
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October 2025 by john Wooley
Great service end to end. Super friendly, efficient and easy to do business with. Love the SQ5 as well
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September 2025 by Santosha Solomon
I felt as though this was a personal journey I went on. When I sent a message about the vehicle, Kevin responded with a video and made it very personal by calling me by name and showing me the vehicle.
I had a very personal and positive experience with Kevin. From the start, he made the process easy by responding personally and addressing my questions. At the appointment, he met me in the parking lot, listened to my situation, and offered a test drive on both the highway and residential areas. The transition into the office was smooth, and he continued to provide clarity when I had follow-up questions. Kevin’s professionalism, kindness, and understanding made the entire experience seamless and stress-free.
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September 2025 by Brian Reid
Pat and Dale were great the service was done quickly and everything was smooth all the way through.
