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March 2024 by Naomi Lewis
They ran out of ingredients and it’s only 3
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March 2024 by Kaitlyn Harvey
This spot is a joke. I’ve have two online orders two different days. First time, I waited 15 minutes AFTER I received a notification that my order was ready. Today when I went in for another pickup I waited over 20 minutes and walked out without my food. Three different people approached me and asked the name for my order and no one was able to provide the order. The store was not busy during this time either, and another customer left due to time as well. Such a waste of time. This spots management needs to review the staff they have. Do better Chipotle.
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March 2024 by Angel Tunstull
No fajita mix, no chicken ready, no vinaigrette I mean damn just shut the place
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March 2024 by Daniel Waller
It's a self clean
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February 2024 by Bobby
Never they never give you dressing when ordering online. You are losing money because I will be getting a refund every
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February 2024 by Dave Strauss
Dirty and out of everything the worst Chipotle
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February 2024 by Paul Simundza
This place should be shut down. Long lines and the workers just standing around. They ran out of chicken and then gave us very burnt old chicken. Garbage bins overflowing. This is probably the worst location avoid at all
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February 2024 by Don Vetovitz
Showed up a couple weeks back and while in they moved to online only. We went yesterday at around 5pm and doors were locked and sign that said closed. Not sure what is going on, but headed to Bibibop!!!
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February 2024 by Andrea S
I ordered Chipotle from DoorDash two days in a row that came from this location and I was disappointed TWO days in a row. The first day I received my bowl, I said to myself “Maybe they’re having a rough day,” but the second day… The bowl was worse! The reviews this Chipotle has makes perfect sense! The chicken is tough and the rice is hard! The food from this Chipotle is disgusting!
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February 2024 by jose mendez
I used to love this place until they started slacking, my lunch break is from 11:00-11:30 and chipotle opens at 11:00 but lately every time i go get some lunch there, the workers say that the food is not ready yet that it’ll be ready at 11:30 so i waste half of my break because of them not being ready and me having to go somewhere else… so I’m done going there from now on im going straight to Bibibop which opens at 10:30…
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February 2024 by Timothy Loepp
Went to another Chipotle around 6 pm and was told at the door that they had to close for an hour, no explanation, and to come back.We drove to this Chipotle location and was told they where open for online orders only.I think I'm done with Chipotle. Every time you go to one anymore they are either extremely short staffed or out of some big ingredient, or both.
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January 2024 by Nathan Rasmussen
The burrito was delicious highly recommended.Double wrap burrito with carne asada steak and chicken with queso Vegetables and corn and diced tomatoes and cheese also cant forget the chipotle hot sauce. The meats where fresh and the stuff were really nice. Very clean and organized. There was no line. I will definitely be back soon next time im in mentor.
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January 2024 by Marie Duff
Once again no fajita or vinaigrette dressing, shouldn’t you get a discount on your burrito if they are too lazy to cook the toppings?
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January 2024 by GoBrowns
Absolutely The WORST SERVICE from any of Chipotle restaurants. The employees at this location could careless about you or your order. It looks like it hasn't been cleaned in a month. Will NEVER return here!
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January 2024 by Max B
chipotle corporate, if you are reading this, you have this store and the willoughby location provide this densely populated area with the worst chipotle experiences anyone has ever had. I literally will eat chipotle anywhere else in the country other than this store and the willoughby one. You guys could make so much more money if these stores were run properly