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December 2025 by D Daniels
My husband and I drove out to Classic Cadillac in Mentor from Lorain County. We saw a few cars that we were interested in. From the moment we met with Zack and the GM Audrey everything went beautifully. While in the process of buying the car the internet was down. Audrey sent us to lunch and had us bring our receipt back so we could be reimbursed. (She sent us to Yours Truly which was also good :). They worked with us for the best price and interest rate. Everything was smooth. Muhammed in finance was also wonderful. We will gladly drive the hour that it takes to buy from this Cadillac dealership again. Nothing but 5 stars all around!
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November 2025 by Michael Kennedy
Don A is an exceptional representative of Classic Cadillac. Great job Don. Thanks
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November 2025 by Adam Hood
I’ve had multiple vehicles serviced at Classic Cadillac, and although I did experience a minor hiccup in the past that made me hesitant to return, my most recent visit completely changed that. The team delivered a true 5-star experience and went above and beyond in every way. Because of this, I’m now a lifetime customer. Thank you!
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October 2025 by Rosemary C. Rainone
Classic Cadillac always provides outstanding and trusted service by professionals. I have been a customer for over 15 years and wouldn’t consider going elsewhere. The agents at the service desk are outstanding and always treat me with respect.
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October 2025 by G \u0026 T Kennedy
We recently had a great car buying experience at Classic Cadillac. Our salesman, Tim Bennett was thoughtful, kind and knowledgeable. It’s was a great experience from start to finish.
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September 2025 by Paul
This review is regarding a used vehicle purchased at Classic Cadillac. In late August I found an FJ Cruiser for sale with low mileage at Classic Cadillac. I live in Texas and called with a few questions about the vehicle. I was told the frame was “rust free” the tires were like new and the vehicle passed their safety check. I flew up from Texas to buy the vehicle. To my surprise the frame was not rust free but rusty. I did look at the vehicle in their parking lot and asked if we could put it up on a lift for a better look? I was told that wasn’t possible at that time. I should have left but went through with the purchase, I own that. I drove the FJ home and discovered the chassis was loaded with rust, much worse than I thought. In addition, the tires were severely rotted, lots of tread but between the tread there were cracks and rot. I inspected all 5 tires and found they were 10-15 years old. Very unsafe! When I called Classic Cadillac I was told that 10-15 year old tires are fine so long as there’s tread on them! Are you kidding? These people sell cars and think 15 year old tires are just fine? They did offer to buy the vehicle back so long as I drove it back to them. I had put new tires (5) on the FJ and they were not willing to reimburse me for them. We settled with them paying me $1000.00 for new tires (I spent $1700) and I kept the vehicle. My point is this they lied about the frame having rust, lied about the condition of the tires, and if it passed their safety inspection, as I was told, then they have no business selling cars! I also checked the air filter and cabin filter and they were horrible! They had not been changed in very long time, probably the worse I’ve ever seen! I would not trust anything this dealership says. Buyer beware! Horrible place! See pics for a rust free frame, safe tires, and the cabin air filter the regular air filter wasn’t much better but they passed Classic Cadillacs safety inspection? Really??
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September 2025 by Joe Oros
Wonderful experience, everyone was so nice and helpful.
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September 2025 by Gloria B-W
Yes, I am a first time owner of a Cadillac and it is wonderful. Still getting to know the vehicle and vice versa. Can't wait to put it on the road before the weather turns bad.
Classic in Mentor is GREAT. I just stopped by after leaving the Genesis Dealership down the street and was WOWED by the customer service and the willingness to just work with me as if I was some wealthy person. Mark Bondurant was always friendly and helpful whenever I called or stopped by. Thank you Classic
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August 2025 by Josh P
I recently made a 500-mile trip to purchase a vehicle from Classic Cadillac in Mentor, OH. While the day did not go exactly as planned, Don and Nick made amends to give me a satisfying purchase experience. The staff at this dealership are very professional.
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June 2025 by Allen Keener
I've taken several vehicles to them for service; they have never fixed the actual issue. Do all kinds of work saying that will fix the problem, but nope, still have the same problem. Then they make all kinds of excuses. Fool me once shame on you, fool me twice, shame on me. So, shame on me for me to keep taken vehicles there for service. Well, not anymore. And sorry to say, one vehicle I traded in because they couldn't fix, and told me the engine was going bad was sold to someone without any engine repairs. How do I know, I still have a Carfax account on the car.
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June 2025 by Julie Cooley
Tim, my sales person, listened to exactly what I needed, and then he met my expectations. He made it simple and took care of every detail. My new red XT5 is gorgeous!
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June 2025 by EP E
My experience with Classic Cadillac was truly five-star. I stopped in on a busy Saturday to check out the Lyriq and Vistiq, and despite how hectic it was, I was warmly greeted by Peter Drago. Mark Bondurant was incredibly knowledgeable and refreshingly low-pressure. He took time out of his day to assist me, which I really appreciated. I not only feel like I got a fair deal, but also that I was genuinely valued as a customer.
Mo Dweik in finance was fantastic as well. In my past experiences, the finance office has always been the most drawn-out and painful part of buying a car. But this time, it was anything but that. Mo was professional, personable, and efficient—he had me in and out in no time.
Thank you all for a great experience!
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May 2025 by Rachel Pachinger
This is my second vehicle I bought from classic but the first from their Cadillac dealership. This was by far the most pleasant car buying experience yet. Don and Nick worked hard to get us driving off in what we wanted. You guys are awesome. Thank you
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March 2025 by Cari Moore
Don, Nick and Mo were all in extremely helpful and very friendly to deal with! Great experience!
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March 2025 by Liss
The team at Classic Cadillac is simply AMAZING! From their prompt communication to their outstanding customer service!
It was a pleasure working with Don, Moe and Nick! Shoutout to Bill as well for chatting it up with my husband and I while we waited to finalize our paperwork.
Overall, our experience was a 10/10 and well worth the 3 hour drive from Detroit! I look forward to doing business with Classic Cadillac in the future, as it has been my best dealership experience yet!
