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March 2024 by Angela Winter
Drive
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January 2024 by Shannon Nero
The teenage girls they put on drive thru need to be retrained either by their bosses or their parents because there’s a disconnect there somewhere and they’re downright RUDE. It’s all teenagers there that have an attitude and can’t be bothered to be even remotely nice. I watched them tell 3 cars in front of me that they had to come inside to get the order they placed in the drive thru instead of handing it out the drive thru window. Just go to the one on Diamond Center.
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January 2024 by Maddy Ferrari
Honestly I would give a 0 star rating but not sure that’s an option.. food was delicious, atmosphere was fine. The service was atrocious, I was rudely greeted by a worker and aggressively attacked while for saying “k” following the aggressive attitude i was told “Do yall got something to say” and “what’s your problem “ I am a loyal coustumer to this institution now i will be taking my business to elsewhere… what a shame I really enjoyed watching my brother become fat through this service.Kid-friendliness: The girl was a brat to us kids.
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January 2024 by Ella Powalie
super rude customer service, threatened customers for absolutely nothing.disgustingly rude and needs to take those peircing out of her face.
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January 2024 by Scott B
Half off M-F on shakes and malts has me going… umm.. I mean… definitely NOT everyday. ? ? There strawberry shake is perfect!. real strawberries are essential!!Much love and happy New Year!.. Mentor, MOL, Chesterland, Painesville, and Willoughby stores are all legends!!
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December 2023 by Dave Bruss
Banana splits. What it's all about..
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November 2023 by Jacob Brown
Normally I love going to this dq but today when I went I was greeted by what sounded up be a women who didn't care about her job. She didn't seem happy to be taking my order or needing to deal with a customer. And then when I received my order the man litteraly shoved it into my hands and slammed the window closed like it was poison. Very unhappy with how unprofessional the team was and how I was treated
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November 2023 by Manic Prime
Normally I’m a pretty patient person. I placed 2 online orders for custom cakes a few days ago and then was contacted by the manager who proceeded to tell me that my images weren’t approved. I was understanding and came in and worked with a team member to pick out designs that were approved by Dairy Queen. One of the orders was set to be picked up today 11/1/2023 at 3PM. At 3:20 I called the restaurant to see if it was ready since I hadn’t heard from them. They proceeded to tell me they didn’t have any orders under my name. THEN, found my order forms that their employees just placed somewhere they didn’t belong. I was pretty aggravated but the employee on the phone was nice and respectful and told me she could have it ready for me within an hour. Sure it’s not what I wanted but it’s better than nothing I thought! 7PM rolls around and I still heard not a single word about my order. Needless to say I called the corporate number and had them send my complaint to the franchise owner. If you’re planning on getting a cake online I recommend ***NOT*** using this DQ because this has been absolutely ridiculous.
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August 2023 by Kristiana
I’ve cream was good, order was put together fast amd restaurant was clean. Service was fine.
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August 2023 by Alyssa
Employee yelled through car at us, “go home b******!” Unprofessional.
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July 2023 by Mimi
This Dairy Queen is really great, I went around 7pm today and let them know my boyfriend has a somewhat bad peanut allergy and the workers were so nice about it and actually made it separate from other orders. They didn’t act inconvenienced by it like a lot of other places do, it was very much appreciated :)
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July 2023 by Matt Ouellette
Haven't had an issue yet. Always have more than enough toppings in the blizzards and they haven't messed up an order for me yet despite how busy they are. Also it's one of the only DQ that I've seen that still has a putt-putt course, which seems well maintained. Overall very happy with it.
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June 2023 by Diana Rickard
I ordered a large Reese’s blizzard with EXTRA Reese’s. $8.69 Blizzard was fine for the exception that I did not get what I paid for, barely any Reese’s . If I wanted a cup of just ice cream I would have ordered that and saved $5!! Live and learn.
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June 2023 by M Freeman
DQ rocks for a long time whoever the Manager's are do a great job
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June 2023 by Ann Schupska
Went and got a peanut buster parfait and it was just as good as I remember.
