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December 2023 by Morgan Rivera
Staff member there (I wish I could remember her name) was so sweet and helpful for my exchange I needed done. She made sure all of my original discounts applied (even though their system was being very slow) and even gifted me an additional discount for the mishap. Great store!
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August 2023 by Eric Bartowick
I will not or ever order anything from them agine I heard so many war stories from people that order from them and had it shipped bye FedEx,, I been tracking my order and it got to pa and been there since the 17 and and has not moved ,,ups and Amazon could of had to me in 3 days time to post and blast dsw and show pics of where it's been sitting
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May 2023 by Gregory Kne
The people working there, the young ladies were a big help in my search for dress shoes.
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April 2023 by G Miller
I feel like the shoes they have are made a lower quality for this store? I ordered shoes online, new balance, and they just felt really cheap compared to my old ones. They were dirty, customer service shipped me a new pair with no questions asked, and I returned the others to the store. I bought new insoles for them, still not as comfortable as my old ones' same type ( freshfoam) .
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April 2023 by Amelia Meredith
Ali was so helpful & made sure I left with the perfect shoe for my feet needs. Definitely recommend((:
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March 2023 by Kathleen Murphy
Just wanted to get a pair of Chuck Taylor's but they weren't in the store in my size. Ordered them for delivery to the store and it became complicated- canceled the order. Seemed easy transaction but guess it wasn't.
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February 2023 by Cheryl Tolodziecki
Nice, clean and organized, however, was disappointed that they had very little by way of wide shoes.
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January 2023 by Kelli G
After visits to several stores & not finding what we needed we came here. Not only did they have what we needed they had a variety for my grand daughter to choose from.
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December 2022 by Parag Gupta
Great place for shopping shoes! Good customer service also
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December 2022 by Sam Kingman
The store has a nice layout and it is easy to shop. However, I go in there quite often and the staff is very hands-off. When I say hands off I mean in the 4 times this month I have been in there in the evening, I have never been greeted, asked if I need help, or thanked for shopping. So I don’t give anyone there credit for my purchase, I just go online and order what I want. Would like to give more stars but the lack of service and interaction is huge…I don’t want to be bothered the whole time but I do want to be acknowledged!
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December 2022 by Jenn Keller
Ordered boots online on the 26th. They arrived on the 29th. GREAT TIMING! Kaitlyn(sp)@ Mentor location was very helpful in confirming my order when I called to verify arrival. Unless there's a problem at pickup(which I don't anticipate! HIGHLY RECOMMEND DSW!!
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November 2022 by Veronica Vallentine
The store is very nice lot of nice shoes and boots will be going back
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November 2022 by Don Patton jr
Nice shoe store located in Points East shopping plaza! Good selection of shoes for men, women and children. Large store, lots of styles, including wide sizes.Bought a pair of Skechers tennis shoes for $75...nothing is cheap anymore. Good quality though.
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November 2022 by John Thompson
I was looking for a 11.5 wide boot for the winter. Only one wide boot and it was a Sketzer. 2 girls at the counter was too busy on there phones and chatting. Didn't even ask if I needed help. I'll look elsewhere. Poor store.
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October 2022 by Brandon Wallis
Clean store, kind staff, and a quick check out process. I went in on my lunch break because I had a shoe emergency while at work. It was a no fuss process and was in and out in 15 minutes. That includes trying on and checking out!!