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October 2023 by J J.
Don't use this bank. They are very shady. I moved out of state and they wouldn't transfer the money to my new account because it was very slightly over $10K so they said that they needed to get the regional manager to sign off on it. Now get this: Somehow, that regional manager was NEVER available for several months. I called and emailed repeatedly during this time, but they just ignored me. So they got to charge my account a monthly fee for SEVERAL MONTHS. When they charged enough account fees to finally get my balance under $10,000, somehow the regional manager became magically available and I was finally able to get my money. So if that's NOT the kind of customer experience you crave, I recommend staying far away from them.
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May 2023 by Kathy barringer
I've had 5/3 accounts for the last 7 years. The drive thru service has always been terrible and despite many social media complaints about the slow service at the drive thru, nothing has ever been done to improve it.I ordered checks, they were supposed to arrive in 5 days, 10 days later they finally arrived.This week an unknown person attempted to extort money from me via text message. My cell phone carrier acted promptly and professionally by giving me a new phone number and all new devices. As one might expect, the next time I tried to log into mobil banking on my phone, the system did not recognize the device and sent me codes via email to confirm my identity. The other 2 bank accounts that I have with other banks, smooth as silk, no problem. Not so with 5/3. 5/3 shut down my mobil banking for "up to 2 weeks" without any notification to me that they were doing so. I run a small business - 2 weeks is a long time. I called customer service, the representative was not necessarily rude but it was obvious that he could have cared less that this was an inconvenience. He said I would have to do my banking in person, but wait, how long will I have to wait at the drive thru or in line inside the bank? As you can see from this complaint and others, that's a problem too. So, I thought I would go into a branch and see if I could verify my identity in person. Nope, just got the less than believable, sad eyes and the shoulder shrug along with, there's nothing we can do, sorry.There is nothing that they are "willing" to do. But there is something I can do. So, I went to a different bank and opened new accounts. I am under no illusion that the loss of my accounts will matter to 5/3 bank as I am not a wealthy person; however, what I do have and my time are worth more than a shoulder shrug and sad eyes, at least to me.
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April 2023 by Sher H
Not the best service.
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September 2022 by Liz F.
I am actually really surprised by these low reviews! To be completely up front, I have only dealt with the tellers but every single one of has been professional, polite and helpful. I see them about once a month and always are great.
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August 2022 by Road Runner
THIS BANK CHARGES INTEREST FIRST on your auto loan! Even if you MAKE EXTRA PAYMENTS! They even auto wire your money into their accounts if you can with another Bank! STAY AWAY! FDIC IS USELESS TO HELP!
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August 2022 by Jane S.
Awful, zero help, I won't open an account there. Joanne was rude and condescending, she has no business working with the public.
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April 2022 by Claudia S.
I have been a customer of 5/3 bank since 1984. I am a recent widow and dealing with various situations that arise after the death of a spouse. Being 80 years old, two of the officers at the Concord branch treated me as a less than equal, I'm sure because they think because my body is failing so must my mind. The mortgage to my/our house is in, "supposedly" only my husbands name, (wrong). I cannot get credit because I have no history of payments to a mortgage because 5/3 only reports my husbands credit record. This is one of the reasons given to me by the credit bureaus amongst others. When I approached the two managers about this they said basically "too bad, sooo sad). I further investigated, went to an attorney, she reviewed the documents from the recorders office, said the the mortgage was in both my husband and my name and were recorded as such at the County Recorders Office. Also, federal law states that the surviving spouse, can stay in the house, can refinance, or the Bank or mortgage holder cannot penalize for credit. After my last visit with these people at the bank, the employee decided to check with the mortgage division, witch came out with a plan which they are supposed to call me about...have yet to hear anything. None of this was told to me by the 5/3 employees. They simply said, sorry, nothing I can do. I was so frustrated by their attitudes that I cried. So, unless you are willing and able to follow up on all your transactions with this bank you best go somewhere else where they are willing and able to help you get a solution to your problems. Since 1984 until is 2022 it is 30 years that I have been a customer.
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August 2017 by Greg S
Six months after my last review and still only 4 stars. Everyone is extremely friendly and helpful especially assistant manager Pat. Unfortunately the drive-thru is at snail's pace even when not busy. Took me 10 minutes just to cash a check and I was the only person in line at the drive-thru. Inside customers take priority. If they only could fix the drive-thru I would give them five plus Stars.
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January 2017 by Greg Smith
Ok service as long as you avoid the drive thru...very very slow as they wait on the inside first. No dedicated teller at the window!
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September 2012 by Laurel S.
Let me start by saying that I have had my checking & savings accounts with your bank since I was 15 years old (I am now 28), and everyone in my immediate family has had their business and personal accounts with your bank for much longer than that. I have always been happy with the service, and didn't mind going out of my way to continue banking with Fifth Third.....but that all changed a few days ago. The branch that I normally go to has been rebuilt into a brand new building right next door to the old building, and with that new building, they received a new ATM. The new ATM doesn't require envelopes when making a deposit, and it can actually read whether you are depositing checks or cash, and can also tell what denomination of cash or the amount a check is for. I deposited $100 cash into my account on Wednesday evening through this ATM and my receipt showed that this became part of my available balance.....little did it say that this cash wouldn't be used to count towards anything that would be posting that evening. I feel if it shows it as part of your available balance, it is misleading to say that its not "reallly" available completely until the next day. Well, I had quite a few electronic transactions (all for between $4-$10...for a total of $96) post that evening, each incurring a $37 overdraft fee since the money I deposited wasn't technically available until the next day. I very rarely overdraft my account and I have been a loyal customer to this bank, so I called the manager of my branch and requested a reversal of the fees. She said the most she could offer was $150, which is really not much seeing as the fees totaled $370. I told her that I was upset about this and that if she looked at my account, she would notice that I tried to deposit money and was not aware it wasn't available. Still she was not willing to help me any more than the $150. So, I called the 800# to see if they could assist. They advised me that they could give me an additional $75 in fee reversal on top of what the branch had offered me but couldn't process the fee reversal until the next day when the fees actually posted to my account. So the next morning I received an automated call informing me of the overdraft, and when transferred to a representative, I asked about the $75 fee reversal and they processed it right then. A few hours later, the branch manager called me and advised she had processed the $150 fee reversal.......only when I checked my account did I notice she only processed $75. She said that she only authorized $150 total and since I had already received $75 from the 800#, she would only be refunding me $75 instead of the original $150 she had agreed upon. I again made it very clear that I was upset with this, and it was NOT what was agreed upon and I just heard the completely unheartfelt "I'm sorry for your concern". Fifth Third bank does not care about the loyalty of its customers, and doesn't even stick by their own word. Every time you speak to them, you get a different set of excuses as to why they cannot help you or why they aren't "authorized" to help you. IS THIS WHO YOU WANT HANDLING YOUR MONEY?? I think not. I have since opened an account with Hungtington Bank and have received nothing but heartfelt apprectiation for my business.
