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February 2025 by Matt Sedar
Needed to set up an account to get military discounts. They wanted me to email my DD214 to them when I had my driver license with me that has already been verified by the state of Ohio for this info. It's kind of a hassle for a stupid 10% discount that does not apply to all items in the store. This may be company policy, but I am not going to send personal info. to later be told that they had a breach of infomation.
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February 2025 by Ellen Brown
The store always makes me feel dirty, no mobility carts working or by the front door, then as we leave you find them by check outs.
You don't get a military discount on everything and the cashier can be rude about it.
We only go into that store we can't find what we need at Menards, where the store is bright, clean, cheery
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January 2025 by Jodee C
Buying and using Home Depot for a carpet install has been nothing short of a nightmare and what's worse, is they don't seem to care. After an unprofessional carpet measurer showed up at my door, talking on his phone, then ignoring me in the doorway while he still chatted on, should have been my first clue how this would go. My install date was 12/4. After receiving a call late in the afternoon, I was told by the installer that they couldn't be at my house until 7 PM. They lied, according to their manager, about having a flat tire. I was assured they would be there first thing at 8 AM on 12/5. They showed up at 10 AM and didn't have the special required glue to install the tack strips. After saying all along the way we had radiant floors and they couldn't pound into them, they finally started the installation at 11:30 AM. An hour later, they told me the carpet was measured wrong, and they didn’t have enough to do the installation, and they would have to reorder my carpet. I then went to the store to get this situation worked out and was told no store manager in the store to help me. I was given 2 email addresses to send my complaint and pictures to. I sent the emails on 12/6 and went a step further by making an online complaint and filling out the form they love sending in these reviews. It wasn’t until I called the corporate customer service line this morning (12/9) that ANYONE has actually talked to me about this situation. They claim there is no record of a complaint form filled out, yet I have the confirmation email. This is now 12/9 and this is how I am living! (See picture)
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December 2024 by Al Widdowson
Home depot used to be financialy friendly to veterans.They are no longer financially friendly. Each time I have went there, I buy items that are no longer eligible.I just purchased a sixty dollar showerhead for my shower that they say that item is not eligible for the military discount. I will make my primary store Menards. They give All customers 11% a good portion of the year. You just have to send in the receipt. At least Menards is up front about it. Would love to see home depot post a big poster when entering the store of what is not Covered on a military discount and I would bet less veterans would shop there, I know I won't be, unless I absolutely need to have it and no one else has it. On a final note, even the guy at the checkout register said. Yes, I know management knows less items are covered so that tells me he hears a lot of complaints From veterans , but apparently that's not important to home depot management.
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December 2024 by Anna Calhoun
Sales staff was nice.
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November 2024 by Jessica Martin
I visited this store, over 30 minutes away from me on a Tuesday looking for a specific item. The 2 ladies at customer service advised the item would be on the next truck. That the truck would come Wednesday, and the item would be restocked and on the shelf Thursday morning at 6 am, to come then. I drove all the way there, as advised,l by customer service reps, to find out they never unloaded the truck, and the item was still unavailable.
I will not be returning as I was lied to. Took time out of my day for no reason at all.
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November 2024 by Ben Boehm
Customer service at this store is terrible. They love to advertise low prices and then don't honor them. Manager refused to honor sales prices and lied about inventory issues when I called about my cancelled orders. Do yourself a favor and drive across the street and go to Menard's for materials. Tools are cheaper on Amazon.
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November 2024 by umbrellatwo
I had all my flooring replaced throughout the house. Went through Home Depot and concierge‘s flooring in Mentor, Ohio & I was told they would be able to take the tile up and the flooring would be even. When they got here I was told that they cannot take the tile up so they went over the tile, took the laminate out and now I have a huge transition between the rooms, not to mention the color I was shown in the store was much lighter than what I received. I was never offered a slab to bring home, and was never advised that the color would be different than what I was receiving.
I had my kitchen cabinets resurfaced, and they did an awful job on that. Trim was short on multiple areas. The cutting was rough and uneven. One panel had 3 areas where the nails poked the wood out. I called them and complained so they came out to try to repair some areas and mark what needed to be replaced. They tried to fill in several areas with dark putty and a marker that did not even match.
I had my kitchen countertops replaced. The color I was shown looks nothing like what was placed. The sample I was shown was much lighter. What I received had a lot of black in it and was much darker. I had to return the backsplash because it would not match the countertops. I have to get new countertops now because everything clashes. Unfortunately, I signed a waiver saying I did not need to see the countertops prior other than the sample I was shown. I specifically asked them will it look like the sample I was shown, and they said yes so now I have to eat the cost of the countertops and get them replaced. When I went into the store, I picked out the color of the flooring, cabinets, backsplash, and countertops and the picture I took of everything matched perfectly & what I got was awful, nothing matched. I specifically said I don’t want it to look too dark and he promised me it wouldn’t. It absolutely does. Then I had purchased brand new sinks to be placed along with the new strainers & when they came out for the plumbing they never put the new strainers in and they didn’t center them so now I have a brand new sink with old strainers that look dingy compared to the new ones. The sales rep. Brandon told me to trust him. That was my first mistake. I guess because he said he has a college degree he thought he knew what he was doing. Apparently NOT! They should be upfront and honest with the buyer advising them that it will not look like this. I can see mild variations, but this was extremely different in color. This is been a three month nightmare. The top pictures are what I was shown, the bottom is what I got.
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October 2024 by Julius Petro,Jr
The worst service anywhere in the world is at this Home Depot. Everyone stands around and moves really slow. I had to wait 30 minutes to get someone to get a bundle of wood down for me.
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October 2024 by Keith Childers
Big old box store of aggravation. I came accross a few staff in my frustration of trying to find what I was looking for. They were very helpful in telling me who else to ask because they weren't about to go out of thier way and show me themselves. The diference betwen a box store and a mom and pop store is the local store actually have staff that know where everything is at and willing to show you. This is consistent with most visits
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September 2024 by Jessica Hull
DIYers, this is one of those places you need to have great relations with.
Remodeling? Need a new toilet, washer/dryer/combo, fridge? Find it all in one spot. Hell, you could build the entirety of your house within the place, as people on YouTube have done, don't do that. Go get land. Build there.
Staff don't seem to bother you, but if you look lost, they try to help you out as best as they can. Prices are decent.
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September 2024 by Robert Troutman
Very nice very well stalked easy to get in very nice staff very helpful
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August 2024 by Kristen Esmonde
Awful customer service. My husband rented a hydraulic auger to build our fence. Home Depot did not have any trucks available with hitch so we had to rent a truck through enterprise. He got the auger home and it would not start. He wasted 1.5 hours trying to get this thing to start. He called the store and they said to bring it back they had another one we could rent. When he got back to the store he was informed none of their augers were working. How are you going to rent out something to a customer without checking if it even works!! They refunded us and made it seem that like was generous. It never worked!!! He asked to be compensated for our truck rental due to them not being able to make sure their equipment is rental ready and they would not. Neither would corporate customer service when we called. Good thing there are other store options who had equipment that worked.
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August 2024 by Pansy McGinnis
Our go to for most projects.
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June 2024 by Alinina Smith
The new guy cameron said stereotypical remarks to one of the workers i overheard him call her sharkeisha and that was not the young womans name. He is disrespectful to his staff and customers i dont understand why these type of people are kept. Hopefully things get better here. DISAPPOINTED!!! Get him outta here
