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December 2023 by Gary Gabriel
The Jiffy Lube team on Diamond Center, Mentor Ohio, did a great job on my jeep. They were thorough and explained every step they were performing. Great job!!
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November 2023 by malorie rigo
I've been there 3 times and the other 2 times I had perfect service but this time I just felt like they were rushing me out and I came an hour and a half before closing. I got a premium oil change and normally they top off my fluids, check my tires and vacuum out the floor of the car. This time I had to ask if they did any of that because they finished too quickly and he said the fluids were fine so they didn't need topped off but when I went home and checked that wasn't true, he didn't check the tires until after I asked and he didn't vacuum. I probably won't be back
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October 2023 by larry rippin
Took a bit to get into building, but in their defense, they did do a full service on a powerstroke Ford pickup. And i mean a full service transmission, both front and rear differentials and a oil change in like 45 minutes.
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October 2023 by Logan Shea
The service I received was professional and timely. I was in and out of the service center in 25 minutes with an improved vehicle. I was thankful for their expertise and hospitality.Service: Auto engine diagnostic
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October 2023 by Bradley Powell
Put wrong filter and oil into my vehicle. Luckily I stopped at another location after my dash alerts went off and they resolved the issue. I even had the correct part with me they didn’t want to use. Thanks for the email reminding me to post this review!
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September 2023 by Veronica Freelove
I made the mistake of trusting this jiffylube to complete a simple oil change on my 2015 Honda Fit. I had my oil change done on 9/20/2023 and by 9/21/2023 my plastic cover that covers the bottom of the engine compartment was dragging and falling off. I was in Cleveland when I noticed and attempted to temporarily secure it to get home I cut my hand and chipped a nail in the process as well due to their error along with likely irreparable damage to the plastic engine cover. This engine cover was just replaced less than 6 months ago because when I bought the car it was missing. They couldn't even do a simple job of properly putting it back how they found it. I only went here because my regular mechanic was backed up and I figured it was an oil change how hard could it be. I should have looked at the reviews for this location sooner because they obviously pay little to not attention to detail and have done this before per their 1st review on Yelp. Please keep in mind I had to deal with this trying to come home from a Guardians game at 11:00 pm at night and lay on the ground on the side of the freeway to do the temporary and I just had surgery two weeks ago so I shouldn't have even been doing this but I had to get home. I will never ever use a jiffy lube location again and sure as heck not this one. I think maybe they need to investment in some better techs. When I went up there to get the issue fixed they told me they did not have the ability to refund my money for the oil change and also tried to blame my cars existing clips for the issue even though the issue was due to faulty clips not my car, but the thing is that the clips and the panel were all replaced less than 6 months ago. Donna the lead tech was a royal see you next Tuesday and told me to get a refund or any further help with the issue beyond them trying to repair it I would need to contact there Human Resources email. Donna could not provide this Human Resources email or the phone number for the manager who was on vacation for two weeks supposedly. I would not go here unless you want your car to be damaged. They probably have a combined total education or a 3rd grader.Services: Body & Trim
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September 2023 by Keisha Kane
Man!!! I love this place! The service is phenomenal!! They explain everything!!! And service is spectacular! Ameer cleaned the class and vacuumed my car! Zoe explained my filter issues, Aarian and Scott worked on the car and explained everything!!!
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September 2023 by Debbie Cole
Everyone was very friendly and it's was very fast.and $35 I was shocked I was thinking $50. The man explain everything to me. I'd go there again thank you Jiffy lube employeesGod blessDeborah
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September 2023 by Veronica F.
I made the mistake of trusting this jiffylube to complete a simple oil change on my 2015 Honda Fit. I had my oil change done on 9/20/2023 and by 9/21/2023 my plastic cover that covers the bottom of the engine compartment was dragging and falling off. I was in Cleveland when I noticed and attempted to temporarily secure it to get home I cut my hand and chipped a nail in the process as well due to their error along with likely irreparable damage to the plastic engine cover. This engine cover was just replaced less than 6 months ago because when I bought the car it was missing. They couldn't even do a simple job of properly putting it back how they found it. I only went here because my regular mechanic was backed up and I figured it was an oil change how hard could it be. I should have looked at the reviews for this location sooner because they obviously pay little to not attention to detail and have done this before per their 1st review. I will be going up there first thing in the morning and requesting the replacement cost of the part plus to speak with the franchise owner. Please keep in mind I had to deal with this trying to come home from a Guardians game at 11:00 pm at night and lay on the ground on the side of the freeway to do the temporary and I just had surgery two weeks ago so I shouldn't have even been doing this but I had to get home. I will never ever use a jiffy lube location again and sure as heck not this one. I think maybe they need to investment in some better techs.
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September 2023 by stephanie omobude
Very quiet and neat inside and around the store. Service was quicker than I expected.Thank you
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September 2023 by Patrick Oneal
I had a great experience.. everyone is super friendly.. I was in and out in no time . They didn't even judge me for my beater! The chairs in the waiting area are super comfortable
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September 2023 by Tim R.
I had a great experience with them. Very friendly and courteous. Very clean inside. Quick service.
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July 2023 by terrence pugh
They are very friendly and a beautiful place to go to for any type of work done
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July 2023 by Baby Dominik
Good service and great prices ?Service: Oil change
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July 2023 by Brian Wilson
I stopped in today at the Mentor location for an oil change because I was pressed for time (I usually have my service done at the dealership). My experience started out by pulling up the the bay area and seeing the technician sleeping on the floor. Hey, we’ve all had days like that, no big deal.The “customer service” girl who came to my window though, wow. Incredibly rude and unprofessional from start to finish. My experience with her started with “Get out of your car.” When I said, “Excuse me?” she explained that they pull the vehicles into the bays, not the customers. That’s fine, I didn’t know - I had never been there so I didn’t know that was the practice. It was her tone and “Get out of your car” that I had a problem with.When I got to the register at the end, that’s when my experience with her went from bad to worse. I was even called a “butt head” during our conversation when I asked why she was being so rude.I’m writing this not because I want some sort of compensation or discount - I won’t be back to use it. Today was my first experience with Jiffy Lube and it unfortunately will be my last. Rather, I’m writing this in case you wanted to address this employee from a business owner standpoint. I’m not sure if this is her normal demeanor or if I just caught her on a bad day. If it’s her normal demeanor, you have a problem on your hands I do believe. She refused to give me her name so I can’t help with that. I don’t think the name in the ‘Cashier’ field on my receipt is true.Service: Oil change
