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August 2023 by Rhonda Passerell
This was the only store I could find my black Birkenstock clogs in all of Mentor. I've been looking everywhere for them. Great customer service too!
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August 2022 by Jenn Keller
Jenna went out of her way to accommodate my request. Excellent customer service! Sam also attended in continuation of customer service. Both were wonderful. This location has great staff! Thx again!
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May 2022 by Jackie Stewart
Customer service was fantastic.
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August 2021 by Tim s
Weirdest place ever
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June 2021 by Ryan Murray
They didn't have much of a selection, but I still grabbed a pair of shoes. Honestly wish this mall in general had a better selection of shoes. Especially this one, for a store selling primarily skate shoes.
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May 2021 by Chanell Robinson
Very helpful
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June 2020 by Ben Mihacevich
I bought a pair of Birkenstock's off of the online shop and the size turned out to be too big. I called ahead and asked if I could trade the pair in for a pair that was a better size and Tee, who I spoke with on the phone and in the store, helped me out! She's a phenomenal employee who operated with tons of energy and positivity! I haven't had such a good customer service in such a long time. Great work!
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June 2020 by Naomi
This particular store was amazing! My husband has been looking for Birkenstocks but needs a place to try them on in order to know what size to get. We called ahead and they held on to the two sizes that he needed in order to try them on. When we arrived we told them our name and the employee went to the back and got the shoes and brought them out to us. My husband then tried them on to figure out which size is best for him. We then looked at the other options just to see which color he wanted. We decided to order online and that way we have a better selection than what was in the store at the time. The employee was amazing and wrote down the shoe size on a paper so that we know exactly what to order when we get home. We ended up Leavin without buying anything but the way that they handled are needs was awesome. Something to note they only have a couple chairs for people to sit to try shoes on, we did not notice them cleaning off the chairs at any point while we were there although we were only there for less than 5 minutes. Just noting this as no one cleaned the chair that my husband's sat on after he got up. Personally we have no problem with this however for those who are more concerned with safety in regards to covid-19 this is something to know.
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January 2020 by Stella's Mammacita
I had a very nice woman help me measure my feet so I could buy something online.
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January 2020 by Mykayla Askew
We were greeted as soon as we walked in and got exactly what we wanted!!! Staff was amazing!!! Love journeys!
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December 2019 by D. L.
My children love this place, has the latest foot wear to be cool...I guess
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December 2019 by Courtney T.
If I could give 0 I would!! I’m truthfully disappointed with this store. I went into here tonight (Black Friday) to get a baby’s pair of converses and boots.. the lady who helped me was so nice! And when she went back to get my shoes so I was waiting and the store was busy and a group of workers were just standing off to the side talking and I over heard one of them talking how they had friends come into tonight and didn’t buy anything and etc.. A handicap person and a group of people came in.. They were looking at a pair of vans and the group of your workers all started to talk and laugh about this person and wouldn’t even help them!! I was shocked.. So I left and am taking my business somewhere else! That was way uncalled for I would have talked to a manager but I had my daughter and mom with me! You lost a customer.
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October 2019 by Brittany
The manager Tee was awesome. She took care of an issue when no one else would. I highly recommend this store. Great customer service from the manager. Thank you!
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May 2019 by Julie Carmignani
Great shoes! Great service!
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July 2018 by tajuana phipps
IAm JOURNEYS