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March 2024 by Donna Smith
I stopped by kay's in mentor with my husband yesterday and I just have to say Vince is the absolute best, Moving forward I will make all of my purchases through him, he is truly kind and so patient and he totally went above and beyond for me as a Kay's customer, Having purchased many items from kay's Vince is truly the best representation of kay's I have worked with, I will be his loyal customer forever, Thank you Vince we appreciate you.
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February 2024 by Breann Burch
Vince helped my fiance and I today pick out my fiancés wedding ring and my wedding band. He was by far the best salesman we’ve ever came across. He was very professional, nice, knew his stuff, and made the experience for us even better than we imagined.Thank you, Vince! A++
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February 2024 by hannah Wood
I love their products. DO NOT GO THROUGH AFFRIM. THEY BROKE MY CONTRACT!!!!!I was to pay Every 3 months Not every month. They did Nothing to fix it. DO NOT DO AFFIRM! But still shop at Kay's!!
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February 2024 by Tony McNaty
To who it May concern Chase is a good salesman every time I come into the store he treats me right he always makes sure I leave out of this store very happy
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February 2024 by Anthony G
Brient was amazing and super helpful. I didn’t feel pressured at all to purchase!!
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January 2024 by Amber Radcliff
This jewelry store went above n beyond when it came to helping me. Amanda n Meredith were awesome!!! They cleaned one of my rings while I was there waiting to have them quote me on my ring. I will forever be grateful to Kay Jewelers!!! I am so excited to get my ring back in 2 weeks!!!
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December 2023 by Toni Lassiter
I just recently went here & this place is not what it use to be the quality of the material has gone way down .. I was disappointed this use to be my favorite jewelry store.!
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November 2023 by Kristine P
Very knowledgeable and helpful
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October 2023 by Erin Burke Music
Josh and I were so impressed with how careful and thoughtful both Zach and Vince were in helping us choose an engagement ring! They were very excited to find “the one” for us and were thorough in explaining the nature of the stones and what made them special.
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October 2023 by Nicholas Meyers
Just got our Custom Engagement ring back and it is perfect. We worked with Zak and Eric during the whole process and they were flawless. Constant updates, quick responses, overall just super helpful and great to work with. I will recommend them to anyone who will listen. Amazing job
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October 2023 by rachel daley
I was so pleased with Kay Jewelers. Eric was the best at customer service and helped me find the perfect piece. He has gone above and beyond on multiple occasions. I value his honesty and professionalism. Since meeting Eric, I have never shopped at another jewelry store. I've purchased a wedding band for my husband, earrings, necklaces and the best mother's day presents.Thanks for all you do and keep up the awesome work!
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October 2023 by Sherri Mills
Zach is amazing. He greeted us with a huge smile as soon as we walked in. He took the time to help my son fix his necklace. He listens and answers all our questions. He’s waited on us before and we always get the same great treatment I recommend Zach to anyone.
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October 2023 by Joe Paoletto
Recently had to make an unplanned visit to Kay’s because my wife came home after coaching soccer practice and noticed the head diamond was missing from her wedding ring! Everyone I worked with was extremely supportive and sympathetic… even though this was a huge loss, everyone made us feel comfortable that we were in good hands. Huge thanks to Eric Swinderman for making sure my wife had her ring back in hand just on time before we had to leave for vacation! Hands down the best customer service I’ve experienced in a while.
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October 2023 by Traci Erickson
Anytime I am in the market for a new piece of jewelry or need assistance with cleanings, inspections, or payments; I deal with Zak at this location. Very helpful, friendly, and never complains even when I bring all of my pieces in at once to be cleaned and inspected for the warranty. With Zak I never have to worry if things will be done correctly and done well and in plain view. I've dealt with others over the years where they've taken pieces out of sight and/or I've had to tell them to look again because they didn't bring back my wedding ring.Honestly, if he were to change jobs and go to a competitor then I would most likely start buying future pieces from wherever he would go to.
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October 2023 by Jackie Earhart
Amanda was very helpful with our anniversary purchases. She was very knowledgeable about everything and provided excellent suggestions. We are very pleased with our purchase and the service we received. We will definitely go back for future jewelry purchases.