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April 2023 by Joe M.
Great people and awesome customer service! I highly recommend this branch! I had questions about savings accounts and CDs. The teller was very helpful in setting up an appointment and I talked with Jennifer about current rates. Ive banked with Key for years and this was the best experience I've had at the bank. She even introduced me to the Bank Manager. Thanks Again!
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August 2022 by B.J. K.
Jennnifer Williams was absolutely unprofessional. No courtesy. The worst. Terrible experience here. Don't give these people your time or money. I went in there to open up a business account, banker told me I would be next in line. Waited a while with two kids under two... some guy comes in after me complains about the wait and Jennifer jumped him in front of me and took his account. He walked in the bank AFTER me, the teller told him I was next, the guy ran up to her booth and literally cut in front of me and Jennifer the personal banker disregarded me completely. Not apologetic couldn't care less. Time waster Completely rude. I wish I listened to the one star ratings I saw before I walked in. Jennifer Williams-personal banker is less than one star.
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August 2022 by Kyle Fredriks
Just left the branch. The teller was completely useless and should look into retirement homes. I went to withdrawal $20 from the ATM and got $1! I explained this to her but her comprehension is lacking. Pretty sure I'll be contacting legal council.
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May 2022 by Ellie Magdolna
Lady who helped me was a little confused at first, but once I explained that I was transitioning, she was entirely respectful and used my preferred name for the rest of the transaction. Thank you for making my life easier.
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November 2020 by Naes R.
Account overdrawn by less than a dollar, and was charged $40. OD Fee. Refused to remove, and during COVID! Avoid! Way too fee happy!
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July 2020 by Ashley Starr
Extremely slow and every time I have gone I have had an issue with my deposits. Will avoid this branch even though it is closest to my location. Madison branch is fantastic.
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January 2019 by Kim H.
Fees fees fees!! Every time I turned around I'm being hit with crazy big fees! We've been with key bank since before it was key(1980's). All of a sudden they were charging $3 fee every month we didn't have a constant balance of $10,000! They almost $50 for each check reorder! The last straw they charged me TWO $39 overdraft fees even though my deposit cleared before the outgoing checks cleared. Teller said it was because they cleared on the same day! Go to PNC or 5/3 no fee checking account!!
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December 2018 by Mentorohio44060 Ohio
Very nice and pleasant people.
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May 2017 by Andrew K
Looks like only idiots work at this branch.
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January 2017 by Joseph Eungard
Spoke with Jen Buynack and couldnt be happier. Thanks so much for the info. Thanks again for the help
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September 2016 by Andrew Korabelnikov
Looks like only idiots work at this branch. Only 2 customers inside and both were waiting because all employs were busy doing there things.Don't recommend this branch
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March 2016 by Doug H.
In today's mail I received an offer of $400.00 by opening a checking account. Call branch office or a toll free number for info about requirements. I called the Chardon, Ohio location, talked with a employee, told her the mailer I received, asked requirements and her answer was she had no idea of this promotion. Never asked my name, or phone number or e mail address so she could check with headquarters to help me. She did mention another person called yesterday with same coupon offer ax mine. Think she might have started gathering info to help potential customers? Guess not!! Thanks key bank.