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April 2023 by Joe M.
Great people and awesome customer service! I highly recommend this branch! I had questions about savings accounts and CDs. The teller was very helpful in setting up an appointment and I talked with Jennifer about current rates. Ive banked with Key for years and this was the best experience I've had at the bank. She even introduced me to the Bank Manager. Thanks Again!
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August 2022 by B.J. K.
Jennnifer Williams was absolutely unprofessional. No courtesy. The worst. Terrible experience here. Don't give these people your time or money. I went in there to open up a business account, banker told me I would be next in line. Waited a while with two kids under two... some guy comes in after me complains about the wait and Jennifer jumped him in front of me and took his account. He walked in the bank AFTER me, the teller told him I was next, the guy ran up to her booth and literally cut in front of me and Jennifer the personal banker disregarded me completely. Not apologetic couldn't care less. Time wasterCompletely rude. I wish I listened to the one star ratings I saw before I walked in. Jennifer Williams-personal banker is less than one star.
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August 2022 by Kyle Fredriks
Just left the branch. The teller was completely useless and should look into retirement homes. I went to withdrawal $20 from the ATM and got $1! I explained this to her but her comprehension is lacking. Pretty sure I'll be contacting legal council.
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June 2022 by Ellie Magdolna
Lady who helped me was a little confused at first, but once I explained that I was transitioning, she was entirely respectful and used my preferred name for the rest of the transaction. Thank you for making my life easier.
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November 2020 by Naes R.
Account overdrawn by less than a dollar, and was charged $40. OD Fee. Refused to remove, and during COVID! Avoid! Way too fee happy!
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November 2020 by Ashley Starr
Extremely slow and every time I have gone I have had an issue with my deposits. Will avoid this branch even though it is closest to my location. Madison branch is fantastic.
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November 2017 by Thomas Knox
What's there to say it's a ATM.lol
