-
April 2025 by Patti H
At checkout I did a return and purchased 3 items. Sarah was very friendly and helpful and made sure I received all the discounts I was qualified to redeem.
-
March 2025 by Liv Ann
The place seemed clean and well organized, but the help that I received from the manager about a kohls cash that I was supposed to receive after spending well over $50, she wasn't very helpful. She just kept telling me that it will automatically appear in my wallet on the kohls app beause i used the self checkout, which didnt make sense because you have to scan or manually type in the coupon to be added to the wallet. I made sure to put in my email so I would receive my kohls cash....it's been well over 2 weeks, manager told me I should get it in my kohls app on the 24th.... I still haven't received it. Not on my email or the app. I even contacted customer service and they were no help at all either. So needless to say, I never got my kohls cash that I was supposed to get. I won't ever use the self checkout again.
-
March 2025 by Katie T
Drove all the way here for a online pickup order, arrived at 9:40pm, and the doors are locked. Close time is 10pm but guess they closed early... Last day for pickup.
-
March 2025 by Minecraft boss
Barb in the self checkout area was friendly and helpful
-
February 2025 by liminalunderstanding
The retail store is fine. It’s clean and shopping has been easy there before. However, the Amazon return line is ridiculous. Twice I have gone there to return items. Both times, same associate, the line was incredibly slow. She seemed to have little idea what she was doing, despite someone training her both times two weeks apart. Today I arrive with a line ten people long, and it took ten minutes to move one spot. I left without doing the return. It took much too long.
-
February 2025 by Thomas Daniel
We went because my wife had to pay her bill, things were all changed around with no sign for customer service. She did alot of roaming around and searching.
-
January 2025 by heather jackson
This checkout system they have been using is terrible!
-
January 2025 by Bonnie Hager
Just NO. Kohls in Mentor is pitifully the worst retail experience of the season. Even Gabes did better.
-
January 2025 by Joseph McNamara
Good store, great prices
-
December 2024 by Beth Stachiw
Seriously, this store was horrible. No one around, clothes strewn all over. And for a 71 year old, terrible choices.
-
December 2024 by Angela Dondrea
Hate the new cashier set up always a long line & not enough cashiers. They have one person trying to get people to come to the self check out.. not a good setup!
-
November 2024 by Kelly Stropkey
Always very helpful staff..friendly. clean
-
October 2024 by Pat F
Mentor Kohl's new checkouts are ridiculous up against the wall! They put a lot of people out of work with many self checkouts! People were confused on how to get to the manned checkouts against the wall! Christmas will be a disaster! Not sure I'll be back!
-
October 2024 by Ellen Brown
The new check out system does not work for handicap people. Money could be spent on automatic doors, like their other stores have.
-
October 2024 by Colette Alaqua
I really don't like the new check-out system. There was a long line for check out and a bunch of expensive self-check out machines doing nothing.
