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March 2024 by Andre Reider
Went in here to fix my sunglasses and they did it for no charge! Very nice employees
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March 2024 by Joan Prezioso
WonderfulI can see clearlyCustomer service great
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March 2024 by Sarah Smarr
Gary fixed my husbands glasses for free. We will definitely be back. Customer service was top notch
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February 2024 by Lili Aguilera
Dr. Beal was amazing. Very friendly and fast. Highly recommend
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January 2024 by Louisa Ticconi
Absolutely smooth friendly professional and wonderful. All because of Kristin!!
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December 2023 by Brian Testa
Very grateful for the service I received. I was able to get my frames re-adjusted after they got bent. Quick, friendly, and efficient service. Thank you to the staff, and Greg, for the wonderful experience and being open on Christmas Eve. Happy Holidays.
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December 2023 by Rick Fryan
Great Store! Greater People!!!Thanks for the Best Service possible
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December 2023 by Kathleen Kutz
I had lost my glasses and needed to replace them. Gary was so helpful! The "stars aligned" and he was able to have them ready for me in under an hour!!!
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December 2023 by judith wayner
This was my first time at LensCrafters. I was Very happy with the Eyecare, the professionalism and friendliness of the staff! They were so very patient and helpful too.
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October 2023 by Mike Hixson
I have purchased a pair of glasses here in the past, a fact I did not share that when I went into the store. I had a pair of colorblind corrective lenses that needed a screw for the frames. Gary provided fantastic service by fixing the frame with a new screw at no charge, and all without knowing that I had been a previous customer. As far as he was concerned, he was just doing a good deed for a guy coming in. Fantastic work, and I’ll be coming back to get a new set of frames in the near future!
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October 2023 by Amanda Warren
Came in on a Sunday, thank goodness they were open bc my heathens broke my only pair of glasses. Kristen (sp?) fixed them so quickly, no questions, no charge! Amazing customer service! Thank you so much!!!?
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August 2023 by Larry Hewitt
Dr. Beal-Hill is a pleasure to work with...patient, knowledgeable, and answers all questions. Gary in sales is also a pleasure to work with...excellent customer service!
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August 2023 by Teresa Kinat
Great customer service. Polite, courteous and timely assistance. Gary at Mentor Lenscrafters store was so helpful. He identified my insurance coverage quickly and effectively. So much so that I placed my order, was informed of everything I needed to know, was helpful in making the best decision on my purchase. I placed my order yesterday received my glasses this afternoon and ordered my sunglasses today with him. I can’t wait for those to come in and I know it will be only a brief wait. I highly recommend this store and this representative and give 5 +⭐️⭐️⭐️⭐️⭐️⭐️
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June 2023 by Lisa Britton
Gary helped us so much! My husband was told by a different location that his glasses were broken and he would have to purchase another pair but Gary took them and fixed them for him we were more than happy he was able to help out.
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May 2023 by Emily Koenig
I know it is very popular to purchase eyeglasses online these days, but sometimes it just makes sense to go to an actual eyeglass store. I recently purchased prescription eyeglasses from LensCrafters on Mentor avenue next to Carter's Children's store and Panera bread. I am more than satisfied with my purchase! My sales rep Joni was awesome! When I mentioned that I was having a challenge with my current progressive bifocals using my computer, she had great recommendations for how to position the monitor to take advantage of the bifocal area to optimize using the 'up-close' part of the lenses. It made a huge difference!! She also made sure that I took advantage of all of the discounts that were available, especially important since I did not have vision insurance. I saved enough money on my regular glasses that I actually purchased prescription sunglasses for the very first time! Having someone there to show you the different shapes that progressive lenses can be created - customizing where you will have up-close vision help and where the lens will help you with distance was really helpful and these new glasses give me such a large, crisp reading area. The frames are fairly fashionable - my last LensCrafters frames lasted 7 years! No, I cannot switch up frames three times a day. But my number one goal for new eyeglasses was to get the best eyeglasses for being able to see clearly!! Thanks, Joni and LensCrafters!