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November 2023 by Janice Schnurr
I ordered a scooter and was not informed.o the specs of it, was too heavy, so they swapped it out for a "floor model" wheelchair. Thr battery doesn't stay charged and thr armature doesn't stay on. Tri we d calling 5 times with nothing but voice-mail.
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July 2023 by Angela Wojciechowski
Super helpful and friendly staff that helped with the rental for my parents. When we went to drop the van back off there were no handicap parking spots open. I noticed this car was in a handicapped parking spot with no handicap plate or placard in the window. I mentioned to the employee looks like that person shouldn't be parking there and the employee replied that's the boss. I was surprised by this and stated well just because it's the boss doesn't mean they can park illegally. Other than this, which in my opinion is a huge deal, the place was great to work with and helped as much as they could.
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August 2022 by Jessica Jaworske
This location doesn't call back until you call them 3 or 4 (or more) times. You leave messages that are never responded to. We've had issues with work done by them. Thankfully my husband and father are handy to fix their screw ups, but it is beyond frustrating when you have work done, pay for it, and find multiple issues. The issue is that there aren't many places that do what they do around here and since the vehicle was purchased from them, the warranty on the van conversion is through them. Once the van was bought, we became unimportant customers. Should have ran after the first appointment when the salesman was late and tried to say the wrong time was communicated to him. Lies.
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August 2022 by michael willemin
Great service. Great people. Highly recommend using them for handicapped equipment.
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July 2022 by Barbara Presser
It a has been one nightmare after another with this place. We live outside of Erie,PA and drove 2 hrs plus to get there, on our trip home, we turned on the air conditioning on and there was none. Called the dealership and made an appointment to have it looked at, went all the way down there and found out they weren't equipped to do the job. I told them just recharge it....no they couldn't do that...they set up an appointment with Claben Dodge .
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April 2022 by Afeez Sholanke
Worst mobility works location. Very non responsive nor receptive to customers issues, especially if you have to deal with their epileptic service dept! I had spoken to their current new service manager last year December about servicing and repairing one of our vehicles which I actually purchased from them couple of years ago, he’s been uninterested, non responsive to calls nor emails, among other issues.
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November 2021 by Jacob Schueller
Mobility works has been here for me since the beginning of my injury. I can't imagine calling anyone else.
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October 2021 by Meghann Schneider
Terrible customer service. If you have another place you can take your vehicle, do it. Don't waste your time with this place. They don't return calls, don't communicate at all. My son's van has been there almost 3 weeks and I can't get anyone to tell me when I can get it back. They gave me a "loaner" which is a total piece of garbage. Beyond frustrating experience. I will find somewhere else to have my maintenance and repairs done in the future.
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September 2021 by Hanane H
The worse customer service since moving to Bedford Hts compared to when Pedro Ramirez was in charge of the service department in Mentor. I have been unable to get updates on my order for a month now, bad attitude from person answering the phone when inquiring about my order and if she can track the delivery date for me to know how long it will take, she basically answered me by saying she can not track the delivery update and it will get there when it gets there and I will get a call then and saying it with a big attitude, the person answering the phone needs to learn that by working in a place dealing with disabled people, there is a big chance they may have health issues that are affecting them daily and not to take it personal when we don’t sound in the best happy mood when inquiring about parts/service that is extremely necessary to allow us to drive safely. It’s been over a month I’ve been waiting for a wheelchair bracket and was promised a date that it will be there and I haven’t got a call with an update.So I finally decided to reach out to the other Mobilityworks in Akron and the service manager there was beyond helpful and stated that he will get the part in four days and I will be getting a call to come get the service done very soon, so I can finally drive my van safely.From now on I will drive from Cleveland to Akron to get any services I need instead of going to this location that is much closer to me.It is very unfortunate that the new service manager and the ladies answering the phone do not keep customers updated with a phone call who would mean so much, because I have met a young gentleman who is either the owner or his son and he was super nice, I met him when I had my hand control and new floor installed, he was extremely helpful but sadly the new people working there do not have the same attitude while providing service. I hope these new employees/ladies get some training on how to treat customers who are disabled and are in need of service that is very important to drive safely and that allow them to live independently.
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June 2021 by Cecil Dutch Jr.
I made my appointment to visit with them one day ahead of time and when I arrived they took me right back and I was in and out in a reasonable amount of time and the folks there are some of the nicest people that God has ever blessed this Earth with.We love the staff at mobility works of Bedford heights and Akron.
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March 2021 by Joelle Shaw
I called and asked for a diagnosis code for a part everyone acted like I was speaking another language. Id understand if they didn’t have one if someone actually articulated that but instead they choose to send me to a voice mail of a woman whom I left a detailed message for that returned my call with only her name and number (a number that goes straight to voicemail). I understand they are busy but I left two messages two weeks ago and never got a return call. Thankfully I found another company because that was beyond unprofessional
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March 2021 by richard hart
All i can say is caring and very supportive, just wonderful, thanks !!!!! D-MAN!!!!
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February 2021 by Dawn Johnson
I have had nothing but trouble since I started working with this location. I thought going here would be more convenient because Akron is further, but definitely not worth the headache. Currently waiting on a partial refund from them, once that’s done I will never do business with them again.
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September 2020 by James Johnson
As I read through the reviews of greatness. It seems most are from MC Mobility. Which I'd say the great reviews are accurate. However I wish they were wiped clean to give mobility works reviews only. So I waited almost a month made a follow up call and still nothing. So let's talk about my particular experience, I arrive shortly before my appointment. Asked for the tech to come outside so I could show him my concerns. I did, they took the van back. A short time later I am called in to pay. I go in pay the bill, I ask her what was done? She wasn't sure but she said I'm sure you're all taken care of. So pay bill, go outside to van which was pretty far away at the other end of the parking lot. I am hoping this was only due to me not having a wheelchair because sheesh it wasn't close at all. I opened the doors to test the lift it was exactly the same as what I showed him my concerns was. So I went in to the service section to get some sort of information. No one was there, waited and nothing, but I hear talking. So I go back and see him and other guys checking out some older sports car. I ask so what was done? He informed me he looked at it, it needs too much. I said I understand, that's why I brought it in can I get an estimate? He assured me they'd be in touch with me the next day. This was 8/19/2020, I still haven't heard anything from the service department. I loved MC mobility they were very informative, helpful, explained everything. Mobility works not so much. To add more salt to the wound on another van their weld from braun on the muffler came loose and it rattles a bit. As this was done by the conversion. The dealer recommended they fix it as the van is only 2 years old with 20k miles. Still waiting to hear back on that too. I am extremely disappointed with the buy out. The level of customer service from the service department is gone. The nearest mobility dealer is 2.5 hours away. However I make the road trip for the customer service and to avoid mobility works.
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September 2020 by Howard Warren
Good people to work with
