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February 2024 by Bill Wagner
Had a great experience at Mentor Lumber!Sal did a great job helping out through the whole process and I cannot thank him enough for all he did to make things run smoothly. Thanks Sal!
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October 2023 by Alex
Pricing isnt good. Go to any big box store and they will beat mentor lumber prices.
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July 2023 by karen nelson
We just used Mentor Lumber for a deck project. We were very pleased with them - they respected our budget and needs. Would highly recommend!!!
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July 2023 by Jennifer Reshetar
ONCE AGAIN JENNIFER AT MENTOR LUMBER HAS BLOWN ME AWAY WITH MORE THAN EXCEPTIONAL CUSTOMER SERVICETHANK YOU JENNIFER FOR AN OVER THE TOP MORE THAN AMAZING CUSTOMER EXPERIENCEUSE JENNIFER AT MENTOR LUMBER SHE WILL NOT DISAPPOINT!
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May 2023 by Promise Nolan
Sal is the man!!! So helpful and knowledgeable. We appreciate his support and expertise.
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April 2023 by Bernadette Pelletier
They just celebrated their 100th anniversary so they must be doing something right. Unlike a big box store, you will get personalized service here from start to finish. Mentor Lumber also has quality installation service available and everything is guaranteed. Will truly exceed your expectations .
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March 2023 by Zack Breedlove
Jeremy from the Chardon branch is my go to sales person and they always do all they can give me my material as quickly as possible
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March 2023 by Dave/Vicki Nicholas
Wonderful people to work with. Products arrived in a timely manner. Thank you Sal and Stephanie
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November 2022 by Tom Kelly
I brought a door in to be matched and it was done in a timely manner but after painting and putting hinges on it did not fit into the frame. The customer service was great and they made a second door free of charge off of the original door. Again after painting and trying to hang the door the hinges did not fit and the top was rubbing. I am now out $160 and do not have a door. The 2 stars are for the good customer service.
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November 2022 by Rosalie Troha
My project was to remove all baseboards and casings in my house and replace them with new baseboards and casings stained to my chosen color. In addition, all of my registers and heating vents were removed and spray painted. The interior of my house now looks new. The contractors used were competent, friendly, and professional. The work was done quickly and the job site cleaned up after each day. Chris and Marlene from Mentor Installed Services did a great job managing the project.
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November 2022 by Christopher tuscano
Best customer service interaction since before the pandemic. I was in a pinch and needed a tape measure due to mine being broken. The employee at the counter gave me his tape measure and refused my money. Very impressed with this gesture.
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May 2022 by vince marsh
Had some lumber dropped off for a deck I was having built. Guys from Mentor lumber dropped off the wrong lumber. No big deal. However when they brought the right lumber they completely ruined my lawn with the lift truck trying to get the first set of lumber out. After they couldn't get it out they decided to remove it by hand leaving my lawn in ruins. To make matters worse Keith hasn't returned a phone call or even had someone to come look at the damage. Very disappointed and wouldn't recommend using Mentor Lumber to anyone. It's been 3 weeks and I have yet to hear from Keith or anyone from Mentor Lumber.
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November 2021 by Stephen Amtsberg
They have a lot of lumber that is straighter than the home centers
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June 2021 by Rebecca Benek
I recently stopped in to Mentor Lumber Chardon branch to shop for quartz counters. I was helped by Rachel Sandor. She was excellent from choosing the color palette to the final installation. Thank you for a wonderful experience.
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May 2021 by James Hellriegel Jr.
I bought a replacement patio screen door here, who knew a lumber and supply store sold so many home products and would have such a nice showroom with wonderful assistance!
