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January 2024 by Ms Mel
Check your bags! Associate gave an empty bag and kept the ring. Store was out of ring boxes and she supposedly just dropped the ring in a bag and it magically disappeared. While mgr tried to review cameras associate continued to make comments under her breathe about the situation out on the floor. Store mgr advised she would call her mgr to see what could be done, and she came out with a sticky number to corporate. Be cautious.Update:1/8/24Two emails and two calls into the number they requested for me to call and still no one has gotten back to me.
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January 2024 by Theresa Phillips
Workers were rude and lazy. I had intended to buy 3 gifts, but ended up walking out. My first and last visit to this location ???????
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October 2023 by Veronica Adamson
This was a gift. Wanted a size 4.5 ring, was given a 5 (without being told) and the receipt said it was a size 6. Returned it to a different store.
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August 2023 by Lakeia Cummings
Highly upset, I am student and came to make a purchase and was told they no longer take student discounts. Ended up still purchasing my item and went online as well as called corporate and found out the manager lied and that my discount should have been honored. I will not be shopping this location EVER again.
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April 2023 by Errol Bankston
I don’t understand why they’re closing an hour early at the mentor location. It says they close a 8 I’m here at 7:06 and the two girls laughing and joking in there saying they’re closed?????
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September 2022 by Rosetta Munn
I went for cleaner and came out with a free bracelet ( There is a story there??) So I loved it!!
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August 2022 by Jillian Elizabeth Carroll Hogue
I visited this location to find a specific charm, and found a very pleasant staff- very helpful and patient while I chose my next charm! Wide assortment of jewelry, and an extensive and impressive collection of charms! I found exactly what I was looking for (and many I plan to purchase in future) . I will definitely be back! :)
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August 2022 by Kai Evans
Highly disappointed , I just had got a new ring yesterday and realized I wanted to downsize. Arriving to the store only to have the same lady who sold it to me the day before, tell me she cannot let me return it because she “forgot” to tell me about the returning policy. She was unhelpful and generally a non caring attitude.
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June 2022 by Robert B
Got my wife a bracelet for her birthday
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April 2022 by Diana GG
Nice rings, sizes didn't really go high enough
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February 2022 by Jay Stone
I read some of the previous reviews, and it is clear they cry more than most, this is a small store with a few staff. So with that being said, having a little patience will go a long way! I had a decent experience with a simple exchange. In and out each time 10 mins. I will shop here again and would recommend!
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February 2022 by Diane Pride-Mays
The service was excellent. He cleaned my Pandora bracelet and added my additional new charms. Very professional.
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January 2022 by Andy Dawd
Terrible unfriendly, and rude. Ordered online says available for pick up and they canceled my order but still shows avail for pick up in store? Got attitude when I asked why am I being mislead.
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November 2021 by amy spencer
Terrible staff. Needed to only exchange pandora me necklace because charms keep falling off 4 days after 30 days exchange was up. Very rude about it. The male lead manager on staff this day of 11-5-2021 at mentor store should be fired for way he treats customers. Will not shop this store or maybe any others.
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July 2021 by A L-H
It's to expensive