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January 2024 by Constantine Kim
Store employees were totally cool and very knowledgeable of their products. Prices were competitive and offered additional discount with free membership. Although it was not a big deal, but the whole store was a bit messy and smelled like wet dog.
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January 2024 by Rusty Bliss
The staff is excellent. Helpful and courteous.
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January 2024 by Cheri Davis
Had what I wanted
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January 2024 by Samantha
If I could give zero stars I would.Samantha used to work in the grooming salon there, until her wreckless behavior was the cause of a beloved family dog being euthanized.Now she is a manager in the front of the store. Absolutely disgusting. Watch her around your pets.
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December 2023 by larry rippin
Everyone at the store was great. We bought two Ferrets they were helpful as could be. And gave us a discount for taking both ferrets and not breaking up there year long friendship in the store
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December 2023 by Corey Kurilko
I purchased 2 bearded dragons, and a tarantula from this store. I now have gone into the store for the THIRD time where there are ZERO crickets, roaches (that aren’t dead), or mealworms…. The excuse is always “we have to feed our animals”…. When more than half the reptile tanks are empty. I also purchased fresh water fish here and the 18YO kid didn’t know anything and sold me cichlids and tropical fish together….. all of my fish were eaten and I was livid. The same kid always has air pods in and doesn’t pay attention. I am done with this company and will be moving my business elsewhere
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November 2023 by Seven Legrone
??So Ive Been In this Play, And It Aint Too Bad! The Townships (Ps) Is Way Not Like So Mine For Keeping Around, You Know?????
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November 2023 by Jenn Keller
10.19.23 staff here is always nice. Had to take pup in for tooth brushing. Jennifer took her time and Gracie was comfortable enough for her to get the back teeth(which I could NOT). Huge relief! Thx Jennifer c/o P.S.P.
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October 2023 by Kelly Maxham
Purchased a guinea pig on Saturday. Staff worked very well despite being short staffed. All smiles.The young lady that helped me with my purchase truly cared for all the animals.
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October 2023 by Rebecca M.
I love becca she is sooo awesome I will only go to this mentor location . All of the team members are so knowledgeable
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September 2023 by Howard G.
Received the usual excellent service...people are knowledgeable, courteous, efficient, friendly! I used to order from Chewy, but not any more...not only is Pet Supplies Plus better, but I'd always rather do business with someone from within my community (Mentor)!
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September 2023 by Denise B
Was bringing my baby shihpoo here to get groomed. 1st couple of visits were fine, last visit not so good. Groomer "Will" was no longer with the company, Too many new groomers in training, our dog was acting differently and we noticed after we left, the groomer shaved an eyebrow off and never told us.
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September 2023 by Imani Smith
I love PSP for their self-serve, dog wash stations! It's such a convenient place to wash your dog! The stations are always relatively clean and well stocked.
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August 2023 by Billie Graley
We were a bit hesitant about coming to this location as the one in Painesville(which is close to our home) has not always been pleasant. I am however glad that we did. We were helped by a young gentleman named Noah. He made the store experience great. He was very knowledgeable, patient and friendly. He helped us with information on dog adoptions at another location as well as gave us some advice and information about caring for our new pet Guinea pig. We picked out some great treats and food for our pet as well as a new water bottle for her. He also showed us the Guinea pigs and skinny pigs when we are ready to get our Guinea pig a pal. He was very kind and helpful. He even showed us the proper cage for when we do add another piggy to our home. I truly appreciate the time and kindness he showed us. Very intelligent, polite and kind young man . And I just love his passion for animals. That is important ! We will definitely be returning to this specific location for our future pet needs. I hope he is appreciated there because he deserves it and should be acknowledged. Thank you again Noah.
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July 2023 by kay gers
What in the world.this is a regular store of mine, I HATE willoughby location, and sometimes willowick doesn’t have worms for my beardie friend.Now, My mom picks up worms today. Two things, super worms & meal worms.Tell me why i open it to go feed him and there’s ONE ALIVE SUPERWORM. ONE!! like come on, he needs the food.lucky enough there was enough meal worms to satisfy… but really, psp? really?to top it off, my mom doesn’t get the receipt because she trusts this location. Guess we will always get a receipt & we will be contacting the store now.